CMA's Colonial Honda

Everyone I came into contact with was very friendly. I felt that Richard was very honest and upfront with me. Unfortunately honesty is not a term usually associated with car sales people, but Richard cer felt that Richard was very honest and upfront with me. Unfortunately honesty is not a term usually associated with car sales people, but Richard certainly dispelled that myth. It was late when I left the dealership but Richard still took time to explain features about the car and answer all my questions. Hopefully I won't have too many dealings with the service department but I am hopeful that any contact with the dealership will be a good one. I love the car. More

I had a great experience with Colonial Honda, specifically with their employee Robert Cooley. I was greeted by Mr. Cooley in a friendly and non-aggressive manner (you know that "car salesman" ty specifically with their employee Robert Cooley. I was greeted by Mr. Cooley in a friendly and non-aggressive manner (you know that "car salesman" type approach you hear about...that is NOT what I experienced with Mr. Cooley at all). I told Mr. Cooley right from the start what I was looking for and that there were no exceptions. I was looking to trade in my current vehicle for a comparable used vehicle with NO financing. Much to my surprise, I left that day with exactly what I came in looking for! I got a beautiful used Honda CRV, they made a VERY fair offer on my used vehicle, and a VERY fair offer on the CRV which led to me leaving that day with a great car and no financing...just what I wanted! Mr. Cooley was great to work with, did not pressure me, and listened to what I wanted/needed and led me to the perfect vehicle that fit just what I wanted and needed. Thank you Colonial Honda and Mr. Cooley! More

My wife and I purchased a new 2011 Honda Pilot EX-L from Colonial Honda in Chester, VA. My initial contact was through the website and Courtney Rackley promptly responded giving us a very good price on the Colonial Honda in Chester, VA. My initial contact was through the website and Courtney Rackley promptly responded giving us a very good price on the Pilot we inquired about. We set up an appointment to come into the dealership and were promptly greeted upon our arrival. We were both impressed by how nice the dealership looked and how friendly the entire staff was towards us. Todd Eggleston introduced us to Richard Miller, our sales associate. Richard was a great help in showing us the different model levels and features of the Honda Pilot. Once we decided on a model he went over several financing options and quickly answered all of our questions. We were able to trade in our old car and purchase a new one at a good price. The overall process was a pleasent one and we are very happy with our new Honda. If you are in the market for a new or used Honda I would highly recommend this dealership. More

Tom was easy to work with and did not pressure us to buy a car. We knew what we wanted and how much we could afford and he helped us reach our outcome. a car. We knew what we wanted and how much we could afford and he helped us reach our outcome. More

I couldn't have asked for a better person to work with. Richard Miller was very professional and helpful. In the future I will always use Colonial Honda when I search for a new car and I hope Richard is s Richard Miller was very professional and helpful. In the future I will always use Colonial Honda when I search for a new car and I hope Richard is still there. Driving the "extra mile" to Colonial Honda is definitely worth it. More

I thoroughly enjoyed working with Tom Farlow. He greeted me as I got out of my older CR-V and offered his assistance. Having done my research on the internet comparing the CR-V and other similar vehicles a me as I got out of my older CR-V and offered his assistance. Having done my research on the internet comparing the CR-V and other similar vehicles and knowing exactly what I wanted, I told him I wanted a new CR-V with heated seats. He worked very hard to make that happen. He has a wonderful sense of humor and I never once felt uncomfortable or awkward working with him. He explained the new car differences (with my older CR-V) and made the whole time-consuming purchase process much easier. Kudos to Jennie Lockett, Business Development Center Director, who went out of her way to obtain information for me when Tom was unavailable. She and Tom and so many other Colonial Honda employees made my experience with buying a new CR-V an outstanding experience. Having worked with the Colonial Honda Service Department with my older CR-V, I know I will have a great experience with my new CR-V. Thanks Colonial Honda and Tom Farlow. More

My wife and I were told we could "walk out with a check" upon trading in our 2 Honda Civic Hybrids for a new Honda CR-V 4W. They knew one of our cars had a small payoff. Next day, we came to a check" upon trading in our 2 Honda Civic Hybrids for a new Honda CR-V 4W. They knew one of our cars had a small payoff. Next day, we came to consumate the deal, and as we started to sign the paperwork, I asked to see the check to us to make sure it was the right amount. I was told that "T" was working on it on the computer in front of us to get it cut, but we were shown the amount the check would be written for on paper, which was correct. Then, we're shifted into another room with a different person to finish off the paperwork, and just after our last document is signed and the plates are off our old cars, we're told, 'Oh, didn't they tell you? We have to wait ten days to give you your check so we have time to get the old title in from the finance company (USAA, by the way-not exactly a fly-by-night company, who had already provided them the pay-off.) "T" says he'll try to get the issue resolved with the dealership owner the next day. Next day, "T" calls back to tell me that the owner will not bend, and we'll just have to wait until USAA gets them the title. I wonder if they will wait 10 days before displaying our used cars on their lot for sale? I also was irritated by their pressure sales tactics - telling us '2-3 people were already interested' in the car they wanted to sell us, when it appeared to us they were doing so badly with new car sales that they barely had a dozen new vehicles diplsyed on the lot. We really needed that check.I told them we would never do business with them again. More

We were greeted in the parking lot before even getting out of our vehicle, before the dealership even opened. Our salesperson Richard Miller was very attentive, making sure to listen to our needs and gave out of our vehicle, before the dealership even opened. Our salesperson Richard Miller was very attentive, making sure to listen to our needs and gave his recommendations. He knew all the vehicles on the lot very well and was able to match us with the best vehicle to suite our needs. Paperwork part was very organized and quick, and they made sure to run the numbers to get us the best deal. What we wanted for amonthly payment was matched, almost to the exact dollar we asked for. He made sure to explain all the vehicles extras and made sure I understood how to work everything before driving off the lot. He was quick to activate our XM radio. He helped us clean out our old car and kept us company while we waited for the new car to be detailed, talking about similiar interests, which really made us feel like we were making a new friend. This dealership was amazing and I would recommend them to anyone I know. I will definatly be going back there for any future purchases. More

We purchased two 2011 Honda CR-V's and overall the buying process was on of the best we have experienced in 30 years. Colonial's presentation is professional and since today's buyers know as much if not m process was on of the best we have experienced in 30 years. Colonial's presentation is professional and since today's buyers know as much if not more about the vehicles they are considering we appreciate the fact they conduct business in this manner. More

GREAT CARS This is our sixth Honda - can't beat the reliability and economy. GREAT DEALERSHIP We're repeat customers at Colonial Honda and didn't feel the need to comparison shop. We knew that we wo reliability and economy. GREAT DEALERSHIP We're repeat customers at Colonial Honda and didn't feel the need to comparison shop. We knew that we would get the best deal here. GREAT SALESPERSON Richard Miller is the best! More