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CMA's Colonial Honda
South Chesterfield, VA
1,500 Reviews
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December 08, 2013
Where to start... From the first call, the girl who transferred me was rude and he salesman seemed upset that I didn't have the car's id number (sorry to burden him to look it up). He also rudely cut m transferred me was rude and he salesman seemed upset that I didn't have the car's id number (sorry to burden him to look it up). He also rudely cut me off (i was trying to explain that I wasn't in front of a computer) and told me to "hold tight" when he had to look it up. I was about to not even look at the car because of the awful costumer service and experience thus far from a simple phone conversation. The sales associate was unknowledgable. For most questions, it was easier to look up the answers. I had to look up what type of oil, specs on car since he didn't know OR worse, he would give the wrong information. He told me the wrong horsepower, maybe took synthetic oil, unsure of missing piece in emergency kit- "probably just a fix a flat or nothing goes there" and those are only the things I KNOW was incorrectly told to me. It took a very long time for processing when they knew I was coming with a full check from my bank. Not sure how long the normal transaction takes but 2.5 hours seemed bit ridiculous. The woman who filed all the paperwork was very courteous, professional and friendly. However, the wrong car is listed on my registration (may be dmv's fault). The sales associate called and literally yelled at my husband about the negotiated price and that " he was paying out of pocket" for an oil change that was also negotiated. The car was priced right and dealership was clean and had a great appearance. After this experience, I would definitely not recommend this dealership UNLESS you can get a good deal on something. **I was contacted after this review and they seem very diligent on correcting the areas that fell short with my purchasing experience. They corrected the registration in a timely manner, which was DMV's fault (but still unsure why it wasn't checked before Colonial handed it to me). Unfortunately, even though they are addressing the issues internally, it still doesn't change my initial negative customer service experience. More
by Kali888
Employees Worked With
Jennie Lockett
December 07, 2013
My experience at Colonial Honda was a great one. I really needed a car and the associates worked very hard for my benefit to make that happen. needed a car and the associates worked very hard for my benefit to make that happen. More
by joikia1
Employees Worked With
John Ward, Tim Cosgrove
December 07, 2013
Everyone looking for a car needs to go to Colonial Honda. They take care of their customers. I can't say a single bad thing about my experience purchasing my car. James worked with me to find the right car. They take care of their customers. I can't say a single bad thing about my experience purchasing my car. James worked with me to find the right car. I must have test driven at least ten different cars. James was very patient. He answered all of my questions and wanted to make sure I got the right experience and the right car. Rebekah was wonderful to work with as well. She explained everything in my paperwork and broke stuff down so I could understand it. If you go anywhere besides Colonial Honda, you are definitely missing out. More
by sgriff443
November 30, 2013
From the first time I talked with Dane on the phone, I From the first time I talked with Dane on the phone, I could tell he was a very real and down to earth individual. My wife and I ran him through the From the first time I talked with Dane on the phone, I could tell he was a very real and down to earth individual. My wife and I ran him through the wringer for almost 4 weeks, and he was always patience, honest and forthright. In the end, we purchased our car from Colonial Honda even though we had to pay thousands more for the next model up (with features we did not need or want) in order to satisfy our timeline and to buy our car from Dane. It would be easy to consider Dane family. Mike worked very hard late into the night to get us the best financing possible at a price we were comfortable with. DeAnn & Bill More
by hubicsak
November 22, 2013
I had a great experience at Colonial Honda. Kia was great! I went with an open mind but was not anticipating driving a new vehicle home. She listened to what I wanted but the biggest thing was staying great! I went with an open mind but was not anticipating driving a new vehicle home. She listened to what I wanted but the biggest thing was staying within my budget....she accomplished it all! Awesome! More
by beccaboo13
November 19, 2013
Mr. Johnson was very professional and friendly the first moment that my husband and I came to look at the new vehicles. Mr. Johnson made us feel welcome. We did not plan to purchase a new vehicle, just to c moment that my husband and I came to look at the new vehicles. Mr. Johnson made us feel welcome. We did not plan to purchase a new vehicle, just to complete our service on our previous Odyssey. Nevertheless, Mr. Johnson showed us all the new features in the 2014 Odyssey which we purchase and love. Our children enjoy the new included entertainment (DVD and Playstation connection) which our older Odyssey did not include. I really liked how Mr. Johnson utilized the waiting time by discuss the GAP program and extended warranty and we even received a history class of the past and future of Honda, which we never encountered in the past Honda dealership. Also Mr. Johnson was very helpful in answering all our questions. Besides the LONG WAIT our overall experience was pleasant. I would definitely recommend Mr. Johnson to all our friend station here in Fort Lee that are looking for a vehicle. Thank you Mr. Johnson for making this new purchase a great experience. Mrs. Felicia Victor More
by Fvictor75
November 19, 2013
Excellent, fast service. Completed the deal online/ by phone, only took 90 minutes including test drive to buy the car in the dealership. Kia and Grace were awesome. phone, only took 90 minutes including test drive to buy the car in the dealership. Kia and Grace were awesome. More
by Guthjb741
November 18, 2013
Upon walking up to the dealership we were greeted by Charlie before we ever made it to the front door. My wife had purchased a Honda Civic a couple of months ago at another dealership. Charlie got a fee Charlie before we ever made it to the front door. My wife had purchased a Honda Civic a couple of months ago at another dealership. Charlie got a feel for what we were looking for in a truck and showed us a new 2014 Honda Ridgeline. Charlie even gave us a great suggestion for a route to take the truck on a test drive. We felt like we had a better understanding of what Honda had to offer in terms of maintenance plans this time around. Grace was nice enough to assist my wife in getting the Honda maintenance plan since she was not given one when she purchased her car. Charlie was courteous and accommodating while the paperwork was being drawn up. He offered us refreshments and a delicious assortment of chocolates from his own personal collection. We will certainly come to this Honda dealership for as long as we reside in this local community. More
by rooster31
November 18, 2013
Purchasing through Colonial Honda was a fantastic experience. They were very helpful and very informative. We were greeted right as we arrived by our excellent sales person Wendy who helped us throug experience. They were very helpful and very informative. We were greeted right as we arrived by our excellent sales person Wendy who helped us through the entire process. She kept us updated through the entire sales transaction and helped us get a great deal on our lease. The idea of leasing a new car was scary, but the employees at Colonial Honda (Wendy especially) really gave us the attention we needed and made sure we walked out happy. I can't thank them enough and would recommend them to anyone looking to purchase or lease a car! More
by AndrewHuffman
Employees Worked With
Wendy Sparks
