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CMA's Colonial Honda

South Chesterfield, VA

4.8
1,502 Reviews

2100 Walthall Center Dr

South Chesterfield, VA

23834

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Showing 1,502 reviews

December 27, 2014

Enjoyable experience Colonial Honda made the experience of buying a car a pleasant one. Marlon Nichols and Paul Thrasher were both involved in the sales side and Keith Ada More

by fds1184
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thrasher, Keith Adams, Marlon Nichols
December 24, 2014

Becoming a Colonial Honda Family! This is the second car we have purchased from Colonial Honda. After our purchase in 2009, we thought that there was no way that the dealership could More

by Honda Family
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina in financing.
December 18, 2014

low pressure sales Buying a car at Colonial Honda was so easy! Everyone was so friendly. My sales person (Kimberly) was laidback, honest and knowledgable. I actually More

by FITforever
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 16, 2014

Car buying experience I have always hated to buy a car. The pressure to purchase I car that is not what you want or the price you pay is more than you wanted to pay. When I More

by Steve18882&2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith A , Glenn Seymore
December 14, 2014

excellent I was very please with his service and would recommend him to my family and friends I look and test drive numerous of SUV'S and I am very please than More

by Denise Allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marlon Nichols
December 13, 2014

AMAZING!!!! I was recently in the market for a new car. Yesterday, while I was browsing the internet for the best price, I was able to chat online with Matthew. More

by Domonique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dubois
December 10, 2014

First Car Purchase The Colonial Honda experience was great, especially going through salesman Maurice Studivant. He helped me find the perfect vehicle, shared his endle More

by knightro2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
December 10, 2014

What a great experience buying a new car on the internet! This was by far the easiest dealership to work with for buying my car. Jimmy called me to interview me on what i was looking for, I had been to a de More

by Dmarie293
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Dubois , Jimmy Monger
December 07, 2014

Second Purchase Having purchased a 2013 Accord from Colonial Honda with supreme satisfaction, I opted for a second opportunity to purchase a 2015 CR-V .Needless to sa More

by skeet8
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Munger, Bill Stone
December 07, 2014

Won't use Colonial Honda again. My sister and I arrived to purchase two 2015 Honda Fits. My family has purchased several new Hondas over the years from Colonial and have always bee More

by Billbob5757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Cosgrove
Dec 10, 2014 -

CMA's Colonial Honda responded

In the interest of fairness, I feel obligated to respond on behalf of my dealership and our policies. It was brought to my attention that you were upset in the showroom. I did come over and attempt to explain our stance, which you both were not open to hearing. I also offered alternative solutions, and again you were not interested. To be clear, under normal circumstances, the way you desired to pay is perfectly acceptable. However, that does not change the fact that a pre-approval letter is not legal tender. It was late on a Saturday afternoon, so no one would be at the credit union to process the wire transfer. Also, there was no one in my accounting department to confirm receipt of the money. My suggestion to allow us to secure financing for you was not an option you wanted to discuss. My suggestion that we put a dealer tag on your new car until we confirmed receipt of the money was also not an option you found acceptable. Like most stories, there are always two sides. You taking the vehicle without the dealership having a confirmed method of payment was not acceptable to us. I highly doubt a large retailer would allow you to walk out with a big screen TV with promise of payment in a few days. In simple terms, I was protecting the dealership's liability. Again, I'm sorry we were unable to work this out and that you found a way to do a deal on your terms elsewhere. The fact you did not put your names on the review, however, says a lot. It is way too easy these days to remain anonymous and intentionally try to harm someone else's reputation. Hopefully, others who use reviews as a way to determine if they should or should not do business with us will take into consideration our overwhelmingly positive overall rating. Tim Cosgrove General Manager Colonial Honda

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