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CMA's Chrysler Dodge Jeep RAM of Lynchburg
Lynchburg, VA
509 Reviews
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509 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg
January 24, 2019
Overall Good - Excellent for Sales & Admin, Avg for Service Sales/Admin - Bob Nichols and Doug were excellent to work with. I have only praise for their ability and capability. The used auto I bought had Sales/Admin - Bob Nichols and Doug were excellent to work with. I have only praise for their ability and capability. The used auto I bought had a problem with the rear license connecting screws spinning in the nylon holding nuts, and they could not get the transfer plates (my vanity plates) transferred. I waited for what I considered an exceptional amount of time for this to be resolved, only to be told they could not resolve properly, and had to mount plates with a second set of nylon nuts behind the defective ones, which would, probably, not allow me to remove and replace the plates in the future (the secondary nuts would probably fall into the tailgate and not be reusable without dismantling some part of the tailgate to recover the nuts if another plate was to be fastened). FIRST - something like this should have been resolved before I had already bought the vehicle, and SECOND - this, to me, is a not-very-acceptable way of resolving the problem! For not actually resolving the issue totally, and for taking an excessive amount of time to resolve, I give service an 'average' rating. More
by John B.
Employees Worked With
Doug sitting in for Ryan Grimes - I never met service personnel, but worked through Bob Nichols , Bob Nichols
January 23, 2019
Very Proffessional! Very Professional and service was done in a timely manner. They also came out to let me know other issues that I had and wanted to check and see if I Very Professional and service was done in a timely manner. They also came out to let me know other issues that I had and wanted to check and see if I needed them taken care of. More
by alaynaballard
Verified CustomerEmployees Worked With
Zach Boyd
January 21, 2019
Jeep is still not fixed Craft Collusion cannot figure out why the message saying the left front turn signal is out (randomly comes up on dashboard). They took it to Billy Cr Craft Collusion cannot figure out why the message saying the left front turn signal is out (randomly comes up on dashboard). They took it to Billy Craft Dealership and they said it was fixed by just clearing the code. It still is not fixed.....I'm very disappointed in Craft Collision and Billy Craft Jeep service department. More
by pjvb24
Employees Worked With
Phillip Fallen
January 20, 2019
Very friendly Very nice people they don’t try to Force in to nothing and will listen to what your needs are Very knowledgeable On the vehicles On there lot Very nice people they don’t try to Force in to nothing and will listen to what your needs are Very knowledgeable On the vehicles On there lot More
by A.W.
Employees Worked With
Bob Nichols
January 16, 2019
Exceptional Easy to schedule an appointment according to my schedule. Promptly taken care of the moment I arrived. I relaxed in the clean comfortable waiting area Easy to schedule an appointment according to my schedule. Promptly taken care of the moment I arrived. I relaxed in the clean comfortable waiting area and enjoyed a fresh donut and a hot coffee. I received a text from Mark advising me reply if I needed anything while my Jeep was being serviced. He came and got me upon completion and thoroughly went over every detail on paperwork. Excellent experience! More
by vanstat61
Employees Worked With
Mark Hall exemplifies excellence in customer service , Bob Nichols, Rodney Weeks
January 14, 2019
Service Zach was very helpful. He explained everything and he answered all my questions. My only complaint was someone removed the drivers settings on my Jeep Zach was very helpful. He explained everything and he answered all my questions. My only complaint was someone removed the drivers settings on my Jeep. All the settings for #1 were removed. More
by debrahaithcock
Employees Worked With
Zach Boyd
January 14, 2019
Oil change Friendly and helpful staff. Everything was as expected for my 10,000 miles oil change. I would recommend them based on my experience and the things Friendly and helpful staff. Everything was as expected for my 10,000 miles oil change. I would recommend them based on my experience and the things I had done. More
by apettitt98
Employees Worked With
I don’t remember my service advisors name, Zach Boyd
January 14, 2019
Extra long wait for oil change Took 1 1/2 hours for a simple oil change with a scheduled appointment. I know things get behind but that is way to long for a oil change, it would hav Took 1 1/2 hours for a simple oil change with a scheduled appointment. I know things get behind but that is way to long for a oil change, it would have nice to be notified of such delay when arriving as I had other things to do prior to picking my child up.. And upon leaving noticed a very strong chemical smell in the vehicle, 2nd time I've noticed this after getting service done. I was also charged more than the cost and charges listed online, total charges listed online when I booked the appointment were $65.45 including tax and shop supplies, but I was charged $80.05 the day of service? More
by kathryn.mcnabb
Employees Worked With
Holcombe "Hawk" Hughes
January 14, 2019
So far so good! Ive only had 2 experiences here so far: The purchase of my vehicle, and the first service... both of which were wonderful. Ill definitely continue to Ive only had 2 experiences here so far: The purchase of my vehicle, and the first service... both of which were wonderful. Ill definitely continue to come here for all of my vehicle needs. More
by Armand
Employees Worked With
Bo Johnson, Holcombe "Hawk" Hughes
January 12, 2019
Professional and fair From start to finish, everyone at the dealership was very welcoming and professional. The questions we had were answered quickly and satisfactorily, B From start to finish, everyone at the dealership was very welcoming and professional. The questions we had were answered quickly and satisfactorily, Bobby was very generous with his time, and at the end of the day, we got the car we wanted at a fair price. Ryan in finance explained everything we needed to know and we left the dealership feeling good about our purchase. More
by Ludo
Employees Worked With
Bo Johnson, Ryan Grimes
