CMA's Chevrolet of Martinsburg

BUYER BEWARE We purchased a 2020 silverado 2 months ago and are already looking at a $1000-3000 transmission repair. Original paperwork referenced "shaking at highway speed" but indicated that the issue wa and are already looking at a $1000-3000 transmission repair. Original paperwork referenced "shaking at highway speed" but indicated that the issue was with tire balancing. We use the truck as a second vehicle so we didn't drive it often during the first month of ownership and accepted their written explanation when we noticed the short rumble going past 70mph. I started driving it longer distances recently and the problem has worsened to not only the shaking at higher speeds but also slipping going uphill and shaking at lower speeds. We took it to our regular mechanic who diagnosed at a minimum the torque converter (about $1800) to who knows how much. We tried to reach out to our salesman who had just started but he has already moved on, perhaps too much integrity after he starts getting call backs? Our recent call with Ryan ended with an offer to repair it as quickly as possible, at full dealer rates of course, but we were on our own aside from that generous offer. We'll be making only the 3rd payment on the way to pick it up from the honest shop we will be using to fix it. Don't even think about buying at any of their dealerships. They were friendly and helpful with a good internet presence, but they will sell anything to turn a dollar and won't stand behind it. BUYER BEWARE More

After my experience with the employs that work at the martinsburg location on a used vehicle as I work hard told them I would do what ever it takes to get the vehicle I was on the way to get the vehicl martinsburg location on a used vehicle as I work hard told them I would do what ever it takes to get the vehicle I was on the way to get the vehicle I went to them the night before and talk to them filled awl my paperwork out for the truck had to call them multiple times to get information about the loan not once did they call me back I was not approved bye myself I told them I had someone coming with me to help me and they new that I was coming when I pulled an to the dealership they didn’t Evan give me a chance to make it work they sold it then come out an said sorry first come first get it like what kind of a place is this More

Everyone was friendly,no pressure to buy,very helpful with financing. We got a Tahoe . with financing. We got a Tahoe . More

Purchased a new Chevrolet Trailblazer. Wyatt helped me find the exact vehicle I was looking for which he brought from a nearby dealership. Ryan helped me too with an issue I had with the Wyatt helped me find the exact vehicle I was looking for which he brought from a nearby dealership. Ryan helped me too with an issue I had with the vehicle when it was delivered. They were both super friendly, and they take their time with you, answer your questions, and don't rush you. Moreover, I received a very fair price for my trade-in. I HIGHLY recommend these folks if you are looking to purchase a vehicle. More

I have called for 3 days and left two messages for service and no one is yet to get back to me or answer the phone when I call service and no one is yet to get back to me or answer the phone when I call More

Arrived on time for a scheduled service appoinment for a Chevrolet Suburban-specifically for a light bulb replacement-identifying exactly what bulb was out.. One hour and fifteen minutes later I was informe Chevrolet Suburban-specifically for a light bulb replacement-identifying exactly what bulb was out.. One hour and fifteen minutes later I was informed that CMA Martinsburg technicians could not find the light that was out. I then personally went into the service bay and had to show the technicians the light that was out. I decided not to have the work performed by CMA martinsburg because if they were so incompetent as to not to be able to find a light that was out I was affraid of the quality of work that might go into replacing the bulb. I have heard of other area residents complaining about the poor quality of their service and I know now just how true it is. I will certainly advise others, as well as my organization members to avoid this dealership as well. More

service after the sale sucks no help what so ever! !! no one would help with a tag issue that they where paid to handle. !! no one would help with a tag issue that they where paid to handle. More

I was very unhappy with the service after we returned to Michigan. We wanted to refinance for a much better rate and the dealership did everything in their power to delay the process so that they could col Michigan. We wanted to refinance for a much better rate and the dealership did everything in their power to delay the process so that they could collect all of their kickbacks It took me two months to complete the process🤬😡🔥😓🤬😡🥵 More

I was disappointed in waiting 15 minutes for my vehicle after being serviced. I informed the service technician I would be waiting. I don’t like being inconvenienced for 15 minutes for no reason 🤔 after being serviced. I informed the service technician I would be waiting. I don’t like being inconvenienced for 15 minutes for no reason 🤔 More

I had the best service experience with Apple Valley chevrolet, my service advisor was Josh Nelson. He explained everything to me. I would give him a five star rating for all his help. chevrolet, my service advisor was Josh Nelson. He explained everything to me. I would give him a five star rating for all his help. More