CMA Hyundai of Winchester

Frank Moore greeted us on our first test drive and was extremely helpul and not at all pushy. Two weeks later we decided to buy a 2013 Elantra. I had received a good price from the Fairfax dealership, s extremely helpul and not at all pushy. Two weeks later we decided to buy a 2013 Elantra. I had received a good price from the Fairfax dealership, so I called Frank to see if he could match it since I live in Charles Town. Frank was off when I called, but Perry was able to give me an "out the door" price that beat Fairfax, but they didn't have the exact options, so Perry said it would be no problem for them to get the exact car I wanted. Frank actually went and picked up my car from another dealer and had it ready for me the next day. When my wife and I arrived, we were treated extremely well by all involved in the sale. Liza and Josh had all the paperwork ready and even already had my new WV license plate, which I didn't expect. The paperwork process was very smooth and Liza and Josh were a pleasure to work with. Frank then spent a good deal of time carefully going over all the features of the car, and answered all of our questions with his full attention. We drove off the lot in our new Elantra and commented to each other that this was the best car buying experience we have ever had! I have nothing but good things to say about Apple Vaqlley Hyundai and highly recommend them to others. More

They were willing to help me get out of my older ,high mileage vehicle and put me into a brand new car when no other dealership would work with me. mileage vehicle and put me into a brand new car when no other dealership would work with me. More

Uk was very friendly and easy to work with. He listened to our needs,was never pushy,and helped to work a deal we were comfortable with. He explained all aspects of the process clearly and was very patient to our needs,was never pushy,and helped to work a deal we were comfortable with. He explained all aspects of the process clearly and was very patient when we asked questions. The financing process was long but everyone was very friendly and accommodating. The finance department was very knowledgeable and thorough. Working with the staff of Apple Valley Hyundai was a very pleasant experience and I would recommend this dealership to friends. More

On my initial visit, just to look, I was met by a friendly young man. When I explained that I was just looking that day, he encouraged me by smiling and letting me know that if there was anything he friendly young man. When I explained that I was just looking that day, he encouraged me by smiling and letting me know that if there was anything he could help me with to let him know. That told me that I'd be back, because I hate being waited on by the "pressure salesman." On my return trip, UK and Dave allowed me to try several Tucsons and we came up with a price that suited us all. (I had also tried a Mazda CX7 and a Subaru Outback.) UK, Dave, and Jessica all helped me through the process with respect and enthusiasm. As a single woman, I appreciated that very much. UK sat with me in the car and went over all that I needed to know and he even helped me connect my phone to Blue Tooth. I didn't mention that it took him about a half hour to remove my rusted license plate from my old car, but he was ever so patient in doing it. I believe the plate and the phone was above and beyond the call of duty. He was great! I am now the happy driver of my new Chai Bronze Tucson and I look forward to many more trips to Apple Valley Hyundai when my car needs to be serviced! Gail Johnson More

I had planned to by from another dealer but they were so nasty I called Apple Valley just to see if they might have a similar car. They were about to close, but agreed to wait for me. I came in, selected nasty I called Apple Valley just to see if they might have a similar car. They were about to close, but agreed to wait for me. I came in, selected my car that nite and they had it ready to go that Saturday with financing complete. Every step of the way they were friendly, helpful and went out of their way to be helpful. 5 isn't good enough -- these folk are "15". Highly recommend them for attitude, helpfulness and price. I love my car. More

When we arrived at Apple Valley, UK greeted us in a very When we arrived at Apple Valley, UK greeted us in a very friendly and open manner.He then sat us down to clearly explain all necessary details. Every When we arrived at Apple Valley, UK greeted us in a very friendly and open manner.He then sat us down to clearly explain all necessary details. Everything was presented in a positive and confident manner.The financial end was also taken care of in a confident, positive and friendly manner, by Liza Petrucci. A few days later we arrived to pick up our car. UK again greeted us with a friendly handshake and smile. He then took the time to show us all that we needed to know about our car before we drove it home. He then said that if we had any questions to give him a call. With customer service such as this,we feel that we are in good hands and are glad that we chose Apple Valley Hyundai. Sincerely, Bob and Susan Schmitt More

Salesman (UK) did a great job, very knowledgeable and patient. I end up buying a Elantra. Very nice car for price and sporty looking. Only bad experience I had with this dealership was finance mgr. Nothi patient. I end up buying a Elantra. Very nice car for price and sporty looking. Only bad experience I had with this dealership was finance mgr. Nothing personal on this lady. I felt I WAS LIED to on several different occasions.Felt very rushed to sign papers without being explained to on diff. signings. When I questioned different things, when she would talk to me, she would be looking in a different direction or with her head down.I asked her if I had time to call my bank to ask a question, she replied she is in a hurry because of another customer waiting. When I left talking to her and went to get the keys to my car, the lights in the building were off and I didn't see any other customers. To make this short, I felt I was mislead and rushed to sign the papers. This is just one reason why I felt she wasn't telling me the complete truth. PLEASE understand this is not a personal attack, I am just answering this survey honestly. Again UK the salesman, sales mgr. and another salesman Perry, were really professional, nice people. Because of the bad situation with the finance person, I am not sure about buying another vehicle with this dealership. I am very happy with my car,which is very important. Understand, the numbers above do not reflect my over all experience and there were many GREAT things about APPLE VALLEY also... TODD DYE More

The salesman I worked with was very kind and helpful and worked we me to find an mutually agreeable agreement on an Elantra. I did stop in one day when he was not there and everyone on the sales team was v worked we me to find an mutually agreeable agreement on an Elantra. I did stop in one day when he was not there and everyone on the sales team was very helpful even though Butch was not there. Great deal on an Elantra. More

My wife and I were very impressed with the service we received at Apple Valley Hyundai. Josh Knafel was very helpful and pleasant to work with. received at Apple Valley Hyundai. Josh Knafel was very helpful and pleasant to work with. More