CJ Wilson Mazda of Ventura

Good people Jenn was great. She is as helpful as they come. I got an oil change and car wash. A recall issue was taken care of and a piece of the dash board that Jenn was great. She is as helpful as they come. I got an oil change and car wash. A recall issue was taken care of and a piece of the dash board that was bubbled which Jenn noticed was replaced. Thank you Jenn! More

Excellent Staff - Smooth Process As soon as I arrived at the dealership James came out to greet myself and my family. He was very friendly and patient while we looked at several vehic As soon as I arrived at the dealership James came out to greet myself and my family. He was very friendly and patient while we looked at several vehicles to make sure we picked the right one to fit our needs. I truly feel like James and Ryan did everything possible to get us a good deal on our Mazda 3. Would definitely highly recommend this dealership to anybody I know. More

Most human car buying experience I appreciated the non sales approach from the sales team and the high level of customer service I was given throughout the process and after buying t I appreciated the non sales approach from the sales team and the high level of customer service I was given throughout the process and after buying the car. And the service team is equally supportive. More

Fast, but not a great car wash It was a quick oil change and my tire was patched up from a screw. The carwash, however, was just a spray down unfortunately. Still had water runs and It was a quick oil change and my tire was patched up from a screw. The carwash, however, was just a spray down unfortunately. Still had water runs and rims were dirty. Business is business though. Love Jenn Lange. She's always upbeat despite not much help around her in a busy department. Both times I've been waiting for service, I've seen her handle a bevy of customers where I think other dealership individuals elsewhere would have complained or gave attitude. She's stays true to personality. Great employee, along with AJ in sales who sold me the car. Only difference is Jenn is easier on the eyes, from a man's point of view! More

CJ Wilson Mazda VIP package First I have to say that my wife and I love our 2015 Mazda 3 5 door Grand Touring and this complaint has nothing to do with our car, only the service First I have to say that my wife and I love our 2015 Mazda 3 5 door Grand Touring and this complaint has nothing to do with our car, only the service provided at CJ Wilson. We were encouraged to purchase the VIP package because we would get a "loner" car when we get our scheduled service. This was the only reason we purchased the package because my wife and I have very busy schedules. There has never been one available. We have tried to schedule our appointment when a loner car was available but they will not let you do that. We have been the first one in line when they open to ensure we get the loner car but there never seems to be one. I believe they don't have any it's just a lie to get you to buy the package. Also if you are looking forward to the free car washes, don't. My teenage son could do a better job and every time they put another little scratch in it. So if you care about your car don't let them wash it. The only reason I gave it 2 stars is because we love our car so much! More

Stress Free CX-5 Purchase I recently purchased a CX-5 from CJ Wilson. It was a pleasure dealing with this dealer. I was extremely satisfied with the purchase price, the sales I recently purchased a CX-5 from CJ Wilson. It was a pleasure dealing with this dealer. I was extremely satisfied with the purchase price, the salesman was helpful and did not pressure me, and the finance department was courteous and respectful. This was the first car I bought in four decades where the salesman sat with me and went through all the features of the vehicle after I bought it. He spent 45 minutes with me, showing me how to use all the technology on the vehicle. I am looking forward to servicing my new car with this dealer. They were terrific! More

Happy customer They have excellent service... one of the best places to buy a car from in California ...salesman are friendly ..good selection of new and used cars They have excellent service... one of the best places to buy a car from in California ...salesman are friendly ..good selection of new and used cars More

Highly Recommended Smart people, easy scheduling, work completed efficiently, prices that don't break the bank and their focus is all Mazda. It all works for me. Smart people, easy scheduling, work completed efficiently, prices that don't break the bank and their focus is all Mazda. It all works for me. More

Recall,oil change and great service Drove in (without an appointment) because of a recall notice and also it was time to have my oil changed, filters checked, and tires rotated, Was gre Drove in (without an appointment) because of a recall notice and also it was time to have my oil changed, filters checked, and tires rotated, Was greeted by Jennifer with her big smile and she said they could squeeze me in and have me out in an hour and 10 minutes. She was so pleasant and so good about explaining things to me They returned the car to me at the quoted time and cost. Even though my regular dealer is over 10 miles closer to where I live, I will bring my car back for servicing because everything was done well and excellent customer support was provided. More

Full Car Inspection I took in my car for a full inspection due to noises that were concerning me in the front right passenger side wheel area, I was suspecting it was my I took in my car for a full inspection due to noises that were concerning me in the front right passenger side wheel area, I was suspecting it was my timing chain which wasn't the case which was fabulous news, but I am still hearing noises in my engine usually after the engine gets hot which worries me even after getting it diagnosed. Jennifer was very helpful and kind! She definitely has spectacular customer service skills and definitely made my first experience a lot better. However there were issues that were concerning me that did not get taken care of, I specified that I was hearing noises in the rear of the car when running over bumps, kinda like a clunking noise, researching it, it appears the sway bar end links get loose? I really wanted a full diagnostic to ensure everything was in good running condition with the car but there were still issues that were not resolved and I really have no idea whom to take my car to now to have all my concerns taken care of. More