CJ Wilson Mazda of Ventura

Horrendous experience! If there was a zero star I would give that rating, even below zero! In June 21st, 2017, I took my Mazda CX-5 2016 for oil change and a regular service If there was a zero star I would give that rating, even below zero! In June 21st, 2017, I took my Mazda CX-5 2016 for oil change and a regular service. Jennifer from service department aggressively took over my car once she knew I might trade in my car for a new CX-5 2017. She wouldn't release paperwork to me, she kept saying it is not your car, it is not your car! I was telling her I have not made a deal yet and it is my car give me the copy of the service papers but she refused! Bennie from sales had invited me for a promotional plan to upgrade with no penalty release of my lease on my Mazda CX-5 2016. He told me I have equity on my car and I need to bring in my car for him to give me a payment on a new car. When I met him that day he introduced me to Heather Massey the sales person and said she'll help you. I asked Heather how much equity they want to pay on my Mazda CX-5 2016, and how much the monthly payments would be on a new Mazda 2017. Heather kept going back and forth to Mahmud the general manager's office and eventually came back with a piece paper on her hand saying that they would pay $950 on my 2016 as is and they will pay off the remaining lease meaning I do not need to make any payments in June and I will pay the payment at the end of July for the new 2017. She said my payments will be $410/ month. I told her that my car is clean, in a very good shape has low milage of 11056 since we leased it in Dec 2015 and I had an allowance of 15000 miles per year. Heather went back to Mahmud's office and came back saying that's what Mahmud is paying for my 2016 car $950 as is, I wouldn't pay anything for that car and they would pay for the remaining balance on the lease. Regarding the payments I negotiated with Mahmud and he agreed to bring down the payments to $390/ month on the newCX-5, 2017 and he agreed to the rest of the foregoing. Since it was late, they kept my old car not to put milage on it Mahmud said and I went back home with their loaner car. The next day, Heather called and said my new car is ready , so I drove back to Ventura to CJMazda. It took two hours for Mahmud to prepare the lease agreement. Heather kept saying they are going to give you all the paperwork at the end when I was asking about the trade in of my CX-5, 2016 and the amount of $950 equity documents and how it is going to be applied on the ending of this lease and starting a new one. Heather kept saying they will give you that in the finance department, when from the beginning I was asking for it. Eventually Mahmoud came and took me to Andtew the finance guy's room and said he will have you sign the lease agreement while he sat next to me and took every piece paper that they asked me to sign with himself to his room and it took more time for him to come back with an envelope handing me saying these are your copies, When signing I asked Mahmud how much did you purchase my old car and he never mentioned anything about negative equity and never pointed out that he had not applied that $950 equity promised to me. He said you don't need to pay June payment on Mazda 2016 any more and we will pay off the remaining lease balance. So the first payment on the new car was waived. Also, your 35 payments for the new Mazda 2017 will begin in the end of July. Then they made me to pay $2000 as a down payment on the new Mazda 2017. Exhusted and drained from this slow paced tedious process eventually I left the dealership with the new car! Once I sat in the car, I had a gut feeling that something is off, therefore, I started reviewing the lease but I could not find the $950 equity for my trade in in any part of the lease. Immediately, I contacted Mahmud and asked him where did he apply the $950 that was promised to me for my old car's trade in. Mahmud started yelling at me that you had no equity on your car, you had negative equity and he pointed out for me to look into number 4 the part that had the breakdown. I couldn't believe it that he had duped me in this way, the negative sign was hidden on the line of the paper and he had put $1911.00 that I owed on my old car which then he had added to the price of the new car! I told him that this is not right and it is not based on what we agreed upon my trade in because if Mahmud had told me he wants to give negative equity on my old Mazda 2016 I would never ever agreed with this deal to trade in my Mazda CX-5 2016. My car had 11056 miles on it and I kept it clean, it was running great and with no accidents. The value of complete similar milage Mazda online is $27,000 and Mahmud has given a trade in purchase value of $22,000 then has made me liable for the $1911.00 and as I said added that amount to the value of the new Mazda 2017. Such shyster and violent person that when I went back the same day (June 22,2017)to the dealership (CJ Wilson Mazda Ventura) for him to rectify this fraudulent lease he hid in his office, Heather lied again that he is with the customer. Heather lied saying that they had never offered me $950 equity on my old car. My daughter over the phone had witnessed our conversation with Heather and I had discussed the $950 equity with my daughter in front of Heather while we were sitting at her desk! Heather blatantly lied and denied ever telling me about $950 trade in and later she became vicious towards me and started verbally abusing me yelling that I am disgusting! I called my daughter to join me in the dealership(CJMazda Ventura) because I felt threatened and alone under attack of Heather. Mahmud never came out of Hiding in his office to resolve this matter. I found the used car manager to discuss what had happened to us that day. Heather was standing outside his office looking through the windows telling me I am disgusting, then she began video taping with her phone and giving me looks, shaking her head and harassing my daughter and I. Since the dealership was closed we got up to leave, Mahmud showed up talking to Heather, my daughter felt scared so she asked the used car manager to escort us outside to our car! Meanwhile, Mahmud joined Hearher bullying us and verbally abusing my daughter. On our way out, Mahmud violently invaded my daughter's space while telling my daughter she is disgusting! Then, while pushing us out vehemently slammed the door at my daughter's face while she was going out! I wanted to call the police and report Mahmud's assault and violent conduct, verbally abusing us, but my daughter said mother lets go home once she saw that I am drained and traumatized from this whole ordeal. (I am told by my doctor that I should avoid stress because I am heart attack prone) so that my daughter was afraid for my health condition. Therefore, we left feeling blathered and abused that night and still after six days past we feel damaged and hurt! I wake up at night with heart pulpitition and my daughter cried for what she witnessed that day her mother and herself being verbally abused and attacked by Heather (sales person) and Mahmud (general manager) at CJ Wilson Mazda Ventura! We have consulted an attorney and we are told that definitely Mahmud and Heather has used deception in making sales and trade in which is illegal and fraudulent! I am writing this in the hope that others will read it and no one would fall prey into the lies and deceptions of Mahmud and Hearher in CJ Wilson Mazda Ventura. Mahmud is definitely a shyster and a crook using his position to defraud trusting people Like us.He is violent, obnoxious and unprofessional! He hid in his office and did not come out to talk amicably with us instead he yelled at me, verbally abused us and violently slammed the door at my daughter's face! Mahmud should not be in the management position that he is right now at CJ Wilson Mazda Ventura because he doesn't know how to be civil and interact with customers. His gang like appearance and behavior frightened my daughter and I , we regret ever going there! If Heather and Mahmud showed their true face in the first place we would never set foot in CJ Wilson Mazda Ventura let alone buy a car from them! Therefore, I urge customers not to fall into Mahmud and his accomplice Heather's trap and be fooled by their false friendly smiles because once they set their claws on you their true face and true color which is so ugly and evil comes out! If they did it to us, I am sure they have done it to others too. Buyers Be Aware! Don't go CJ Wilson Mazda because they will dupe you and abuse you and take advantage of you in the process of purchasing or trading in your car! Definitely not worthed to go through what we went through with dishonest low lives such as Mahmud and Heather at CJ Wilson Mazda Ventura! More

Great Service!! Ray & Jennifer are great! They are flexible with scheduling and do a terrific job keeping you up to date on your vehicle status. Love this service cen Ray & Jennifer are great! They are flexible with scheduling and do a terrific job keeping you up to date on your vehicle status. Love this service center... More

Review I recently leased a 2017 CX-5 from CJ wilson and was extremely happy about my experience there. Heather Massey was my sales person, who did a phenomen I recently leased a 2017 CX-5 from CJ wilson and was extremely happy about my experience there. Heather Massey was my sales person, who did a phenomenal job of giving us every detail about the car. She was very knowledgeable, as well as attentive, and overall just had awesome customer service skills. I would absolutely recommend family & friends to CJ wilson, especially to Heather. More

satisfactory Service Review Jennifer was friendly and courteous and listened to our comments and checked out and corrected the problem satisfactorily. We are pleased with the s Jennifer was friendly and courteous and listened to our comments and checked out and corrected the problem satisfactorily. We are pleased with the service that C.J. Wilson provides. More

Helped me a lot I needed a new car, and the whole staff was super helpful, from the UC manager, to finance, to Heather. I'm really happy with my car, and it didn't ta I needed a new car, and the whole staff was super helpful, from the UC manager, to finance, to Heather. I'm really happy with my car, and it didn't take long for the whole process, from start to finish. I'd happily recommend the dealer to anyone looking for a Mazda. More

Auto Purchase I thoroughly enjoyed/trusted working with Tom Straszewski and all others I encountered. I believe my "deal" was pretty decent and they too made money. I thoroughly enjoyed/trusted working with Tom Straszewski and all others I encountered. I believe my "deal" was pretty decent and they too made money. More

Excellent Buying Experience The CJ Wilson team is really outstanding and customer friendly from the Vice President & General Manager to the sales and finance team. I had an exce The CJ Wilson team is really outstanding and customer friendly from the Vice President & General Manager to the sales and finance team. I had an excellent experience in all phases. Started with an email from Eric checking on a response. Bassam took over and we agreed on pricing terms over email saving me from driving 40 miles to haggle. When we arrived Esteban and Bassam greeted us and Esteban was a great host and representative for Mazda throughout the test drive process, explaining the features and answering all my questions. Finally got to Ryan in finance and he was very efficient and friendly. The standout moment that really made a great impression was after the deal was done, I had the keys and the dealership was closed. I was parked next to the dealer waiting for my daughter to return from the local store so we could drive home together. Esteban called my mobile asking if everything was okay. We were all tired, but he took that extra second to check in after seeing me parked. Above and beyond for sure. I have been a long time Toyota owner and this is my first Mazda, but based on this experience it won't be my last. Love my CX-5. More

Great service i would like to say that every time I have taken my car in for servicing it has been wonderful. Excellent customer service!!! I highly recommend CJ Wi i would like to say that every time I have taken my car in for servicing it has been wonderful. Excellent customer service!!! I highly recommend CJ Wilson to anyone looking for to buy or just regular service maintenance this is the place. Thank you for everything More

Service The service department is doing a great job taking great care of me and my Mazda cx5 very friendly and listening to all my concerns The service department is doing a great job taking great care of me and my Mazda cx5 very friendly and listening to all my concerns More

Great Response to Emergency Situation When an emergency warning light came on, they worked me in without an appt, my car was done in a couple of hours. CJM Service professionals keep my 2- When an emergency warning light came on, they worked me in without an appt, my car was done in a couple of hours. CJM Service professionals keep my 2-year old CX-5 safe for the roughly 700 miles I drive to & from work every week. I love the car, but it's the service that has ensured my next car will also be a Mazda. More