CDJR of Leesburg - Service Center

Both Richard and Jimmy were very professional and pleasant to deal with. The work done was exactly as described. Richard took the time to contact me about on-going issues found and informed me what pleasant to deal with. The work done was exactly as described. Richard took the time to contact me about on-going issues found and informed me what was being done, why and when. I would highly recommend both Richard and Jimmy to anyone that asked. More

Always very friendly & polite, greeting with smile, Know whats going on, Dealer ship clean. Donuts in morning great,hot dogs at lunch time, Good coffee & soda all helps save time when getting work done Know whats going on, Dealer ship clean. Donuts in morning great,hot dogs at lunch time, Good coffee & soda all helps save time when getting work done and lunch or coffee & donuts. Not a lot of personal changes, people remember my name as I come in. Mark Buell goes why beond to help all customers. More

I can't say enough about the wonderful experience of dealing with Richard and Jimmy and their service many times over the past 4 plus years. The work was always on time and done perfectly. They really dealing with Richard and Jimmy and their service many times over the past 4 plus years. The work was always on time and done perfectly. They really care about customer service and having happy customers. They have made my owning a GEM Car, which I purchased from this dealership, a real joy! John Flavan More

When I come from Apopka (Seminole Cty) without making an appointment they take me right away. Cannot complain the service is good. I'll be coming still until my car is sold, so as of now still be coming fo appointment they take me right away. Cannot complain the service is good. I'll be coming still until my car is sold, so as of now still be coming for service and when the brake lining has to be done when the time comes. More

Since I moved to The Villages I have used this dealer for my PT Cruiser and GEM golf cart with excellent results. They are always very friendly and have the work done on time. my PT Cruiser and GEM golf cart with excellent results. They are always very friendly and have the work done on time. More

Service was good but the wait was way too long for an oil change. However I did enjoy the hotdogs and soft drinks they offer. change. However I did enjoy the hotdogs and soft drinks they offer. More

We have a GEM Car and Bill Bryan is the dealer. We have We have a GEM Car and Bill Bryan is the dealer. We have been going to this dealership for over three to have our LSV serviced and also to purchase We have a GEM Car and Bill Bryan is the dealer. We have been going to this dealership for over three to have our LSV serviced and also to purchase parts when needed. I enjoy doing my own work at home, when it's within my capabilities. Anytime I had questions I would call or visit with Richard Gallop, the Gem Car Service Manager. Normally he could help me. Often he called in his service technician Jimmy Jones, to also assist. Richard gave me his personal cell phone number to call anytime I might need his assistance. I am very happy with the service and assistance that I have received. My wife and I love our Gem Car and when it's time to buy a new one, we won't consider any other LSV or golfcart. Richard will be the one we call. More

...most of my deralings have been with Richard Gallop....with James Jones, only in a cursory fashion. ....Richard Gallop eptimomizes the expression...."going the extra mile"....he is extremely Gallop....with James Jones, only in a cursory fashion. ....Richard Gallop eptimomizes the expression...."going the extra mile"....he is extremely aware of his customer's needs...is a good listener...and most important keeps his word and follows up on any of the worked performed to insure the custmer's satisfaction.... More

We have now had 3 GEM cars. The first one was purchased used, the last two were purchased new from Bill Bryan. One of our GEM cars could not provide the range that is normally expected from a GEM vehicl used, the last two were purchased new from Bill Bryan. One of our GEM cars could not provide the range that is normally expected from a GEM vehicle. Richard & Jimmy went to great lengths to finally resolve the problem. I think another dealership would have told us to live with it as is or that it was a problem with the way we drive. Richard & Jimmy spent were persistent in working with the technical support people at GEM and diligent in their pursuit of a solution. We cannot say enough about the service that has been rendered. Richard also takes time on his own to come to our monthly GEM meetings and answer any technical questions that our group might present. He is a very positive representative for the GEM product. Sincerely, Richard & Jill Hartley More

I had a problem with my GEM Car that I bought new from this dealership. It was apparently so unusual a problem that it was not easily analyzed or fixed. These guys told me they would fix it. They spent this dealership. It was apparently so unusual a problem that it was not easily analyzed or fixed. These guys told me they would fix it. They spent may hours on several separate occasions working on this, even calling in factory specialists. They would make a repair and bring it back to me (it had to be taken to and from my house by trailer) to test it. For several cycles of this activity the problem kept returning. I had confidence that they could resolve this problem and I had the patience to work with them on it. I don't mean to suggest that this was trial and error or shotgun technique maintenance. Every attempt was a reasonable approach to the problem based on what was learned earlier. After swapping out almost every component that could have been the problem, they finally zeroed in on the capability of the electric motor and replaced it with an optional higher rated one and the problem disappeared and hasn't returned - an expensive solution (for them...), but the only one that made sense given all the other factors. I am confident that the issue is resolved. This was a lot of work for them and I'm sure that dealership and the warranty took a beating on labor and parts, but these gentlemen worked tirelessly to resolve this problem. I have difficulty finding the words to describe how happy I am that we all persevered with this because the vehicle now operates better than new and I know that every inch of it has been gone over and checked as part of this issue. I am thoroughly enjoying my "new" vehicle now thanks to their efforts. I am technically inclined and it was a pleasure to observe what they were doing. They sure know their stuff about GEM Cars. They were kind enough to answer all my questions and explain everything they were doing. I now know more about this vehicle than I ever would have had this problem not come up, for which I am grateful. The GEM Car folks at the Bill Bryan dealership are great! More