CDJR of Leesburg - Service Center

Carlos is service was amazing! Communicated clearly, answered my questions and set me up for a follow up appointment. Communicated clearly, answered my questions and set me up for a follow up appointment. More

CDJR always does a fantastic job. Katie March is always at the top of her game. She makes sure everything is done correctly. I always ask for her as she will make sure my vehicle and Katie March is always at the top of her game. She makes sure everything is done correctly. I always ask for her as she will make sure my vehicle and I are well taken care of. More

Work was done in timely manner. Service kept me advised even with a video! Thank you. Service kept me advised even with a video! Thank you. More

You guys did a great job. Very quick but thorough. I like the video updates. Great job from everyone Very quick but thorough. I like the video updates. Great job from everyone More

Took my vehicle in for routine service with tire rotation, arrived 3:15 pm, was not very busy, asked service advisor about how long would take, was told about an hour, was there until after 5pm. Aft rotation, arrived 3:15 pm, was not very busy, asked service advisor about how long would take, was told about an hour, was there until after 5pm. After about an hour and half, texted advisor at text they had sent my phone on check-in asking for status of vehicle. He advised tech was about finished if I wanted to come to service office he would get me checked out. Normally during your service or shortly after completion you receive a text video from tech that servicing your vehicle with update . NO such thing happened at this visit, no hang tag in my vehicle or on my key fob, advisor couldn't find on his PC that the alignment had even been checked as I had requested, vehicle had mud splashed up on body just behind front wheels, NEVER received a vehicle back like this or felt so unsure if it was even serviced. Advisor called servicing tech to inquire where video was, he claimed he sent it but no one could find it, advisor asked him to re-send, he told advisor he had already left the dealership, so advisor said he would handle it and call me the next morning. NEVER received any further contact from him. Called service dept , asked who service manager was, was given 2 persons names and told they were both in meeting, but would take my number and have return my call, well that never happened either. So I called back next day (today) asked receptionist for service manager name was given TOTALLY different info, she transferred me to his number which voicemail took my name and number, so far no response there either. Am so very upset with this experience, I have had every service since purchasing vehicle new with exception of maybe two, performed at this facility, started there when was Bill Bryan. VERY VERY upset and disappointed, and worst part is no one there seems to care. The people I worked with there in the past were always very polite, courteous, and professional, yesterday seemed like a zoo not auto service dept. More

the guys were great kept us informed had an oil change, alignment and tire rotation. alignment and tire rotation. More

Everyone was exceptionally professional and my experience was wonderful! Always great service when I have brought my vehicle in. was wonderful! Always great service when I have brought my vehicle in. More

My Jeep was keeped overnight to see how this happened. As a result, nothing was found why this happened. The answere they did not know why this happened. there are updates' on radio and display. If update As a result, nothing was found why this happened. The answere they did not know why this happened. there are updates' on radio and display. If updates were instaled, here is a passable system may crash. Will need all need system answere radio. I don't think this was a good answere. just left me not knothing what to do.. More

CDJR of leesburg stated no coolant leakage or coolant smell found. The leak may not be found because it is small but it’s definitely there. You can smell it clear as day. Also, the burping they did on my smell found. The leak may not be found because it is small but it’s definitely there. You can smell it clear as day. Also, the burping they did on my “recall” that I’m still waiting on a wait list for wasn’t the issue, it still makes noises when I turn. More

I had a friendly service advisor Mr Billy Thompson and he ask what I needed. very professional and helpful ask what I needed. very professional and helpful More