CDJR of Leesburg - Service Center

My experience at the service center Within 24 hours after we first bought our new (used) car we noticed that the Check Engine Light came on. So, we took it to the service center only to Within 24 hours after we first bought our new (used) car we noticed that the Check Engine Light came on. So, we took it to the service center only to learn that the cadalatic converter, the power windows, and the rear view mirror all went out! We where told it was going to cost us another additional $1200.00. So, after some negotiating we agreed to pay half for the cadalitic converter (much to our dismay) and not have the other things repaired. Come to find out, the window was only off track and didn't need a new motor as reported by the repair staff. We where able to fix the mirror ourselves for less than $5.00 in materials at the local store. The sad part here is that we where told by our salesman that if anything goes wrong with our car to bring it right back & you would repair any issues! I reckon we where lied to big time! Then, a couple of months later our Low Tire Light came on. When we took the car in for it's oil change we asked the staff to reset or check the tires as well. This was NEVER done. When we went back to the staff about the light still being on before we left, we where told to just drive the car. Our tires are under warranty and we could not understand why the repairmen could not check the tire pressure. Our car was taken back to the service department 3 times for the same reason to no avail. We had to take the car to another company to have them check the tires and then (and only then) the light went out and never came back on. I feel the staff treated us with complete indifference. My self as well as my niece have tried to be patient with your staff and we Always get treated as if we do not matter. Other than coming in for my contracted oil changes, I will refer my business to another dealership. We have decided to never buy another vehicle from your company again. Our family has been dealing with your company for several years and we have all decided to go elsewhere in the future due to how we have been treated. More

no response to E-mails contacted three times by E-mail and twice by mail. never had the courtesy of a reply. Trid to correct information on receipt and to get questions a contacted three times by E-mail and twice by mail. never had the courtesy of a reply. Trid to correct information on receipt and to get questions about future service and cost of service. More

service to sale I was at the dealership for an oil change and met AJ Salois who showed me a 2014 Avenger. I had a 1009 Avenger and loved it. AJ showed me the car, h I was at the dealership for an oil change and met AJ Salois who showed me a 2014 Avenger. I had a 1009 Avenger and loved it. AJ showed me the car, had me drive it and eventually sold me on a new one. He was very professional and personable. I wait only now for my TITLE. More

Experience with dealership I have used Bill Bryan dealership for four years for service on my 2009 Avenger. I've always had excellent service and would not choose any other dea I have used Bill Bryan dealership for four years for service on my 2009 Avenger. I've always had excellent service and would not choose any other dealer. My last visit for a service call, last week, introduced me to AJ Salois and he showed me a 2014 Avenger. It was the same color as the 2009 and I love the color - plus I love the car. I ended up buying the one AJ showed me. He was very personable and professional. More

Billy Berg, was so helpful and professional. He was the Billy Berg, was so helpful and professional. He was the best Service Rider I have every had serving my car. Pls thank him again for me Sincerel Billy Berg, was so helpful and professional. He was the best Service Rider I have every had serving my car. Pls thank him again for me Sincerely, Ms. Singer and Ms. Garry More

Ihad an experience with Bill Berg that will keep me coming back for service. He is so FRIENDLY an called me often for price changing with all the problems I have had with the ASPEN. I had a bad time wh coming back for service. He is so FRIENDLY an called me often for price changing with all the problems I have had with the ASPEN. I had a bad time when I went there 3 years ago with a frozen back gate. I was in Ga. when it happened an called Bill Bryan write away told them I would not be home in 3 more days an it could be 2 or 3 miles over the millage needed tI o be covered. I was told on the phone no problem When I arrived I was so upset with the man at the service counter an he said you have to pay your over I told him I called an it is not fare 3 miles over an I called he said to me if we do it for you we have to do it for everyone. I took my keys an left had it fixed for 1000.00 an was happy cause I got treated with respect. So I called again 3 to4 weeks ago an said I had problems with the back gate again an the air went off an on. I also needed a new radio that was gone to. I called on the radio the 3rd week I had the car an came to the service dept. they said it was the sat. that was doing it so I lived with a broken radio would go off an on when it wanted to some times it took 3 days to come back on. The sat. company said it was not them. Do you wonder why I stopped going to your service dept. Then I bit the bullet an came back with the best feeling about the company again. He had Richard take me home an had to order all kinds of stuff an called me every single time a new thing was found . My husband an I were so impressed with the respect he showed us an smiles an it was never to many questions for him he had such a great attitude with people please I want him next time I come in an even going to get my oil changes there to not the other place. He was so worried about all the money he kept adding to the job an we only cared about the respect he showed us what an employee you have there . Please never let him leave or your out a great asset to the service dept. Thank you so much Bill Berg FROM Mr. Mrs. Sean an Darlene Haran More

I came in for the 30,000 mile check up on my 2011 Town & Country. I left with a 2013 Town & Country. Cathy worked with me to make everything happen as I wanted it. She was friently and professional. & Country. I left with a 2013 Town & Country. Cathy worked with me to make everything happen as I wanted it. She was friently and professional. One of the things I am so impressed about the Bill Byran Dealership is the lack of pressure. From sales to service to just plain personal contact. This is a class agency and I have had the pleasure of dealing two very classy sales people. Cathy Langbehn and Art Dorado. Thank you. More

We only went to have our truck repaired. We asked Mike a few questions about a car. He spent a lot of time with us. I ended up telling him about an experience we had with a dealer. He was sensitive about it few questions about a car. He spent a lot of time with us. I ended up telling him about an experience we had with a dealer. He was sensitive about it and wanted us to trust him as a salesman. With his keen insight he helped us to make changes. We ended up trading our truck for a Jeep. I recommend Mike to help you with your decisions. More