CDJR of Leesburg

Had a service appointment Monday 330 pm. Dropped car off at 1030 am for non working AC blower. Tuesday at 115 the car had not yet made it into the service area for diagnosis. No calls from s Dropped car off at 1030 am for non working AC blower. Tuesday at 115 the car had not yet made it into the service area for diagnosis. No calls from service advisor. When I call him I'm told 24 hours then 48 hours for diagnosis. Only after a diagnosis will my warranty pay for a rental car. So Wednesday we have hope. What is the point of a service appointment? More

Never even consider taking your vehicle to this establishment. Dropped my Jeep off on 3/15/23 for a routine warranty oil change & to have a 2 things checked out. Recently a dashboard warning appear establishment. Dropped my Jeep off on 3/15/23 for a routine warranty oil change & to have a 2 things checked out. Recently a dashboard warning appeared about the stop/start feature being unavailable at times & my rear A/C power surge not working. After arriving at the dealership, I mentioned both of these issues to my service advisor Kim but she claimed it would take awhile to have a technician look at it & the best idea was to come back to get those checked another time. Kim also inferred it may be an auxiliary battery or something electric acting up causing the stop/start prompt. Got upsold on an alignment & air filters, walked out paying $283. Just a couple days later as I was driving to work, the check engine light came on. The "stop/start unavailable" dashboard warning was still appearing but it wasn't consistently staying on & the feature would still work. The car was not starting normal however, I typically use my push to start with the key, after this visit it would signal the car to start which it would, but only to shut off 10-15 seconds later. Every time this happened the prompt warning about stop/start unavailable would appear on the dashboard when I entered the car. Starting the car with the ignition button inside worked fine every time. I continued going about my commute to & from work daily with the check engine light appearing on 75% of the time, neither the check engine or stop/start warnings stayed on 100% of the time. I called Kim to make her aware of the situation, couldn't fit me in immediately so we made an appointment to come in 4/3/23. The car didn't make it to the appointment. On 3/31 I went to start the car to go to work with the ignition button inside, it stuttered then white odorous smoke starting pumping out of the tailpipes. Immediately I call Kim, tell her what's going on, she tells me my insurance company might cover a tow. No help offered from the dealership. I pay $~175 for a tow to the dealership & have to uber to work late for $30. Car gets dropped off on Friday mid-day, it didn't get seen until Monday (today). I reached out to the service number provided twice today asking for an update. Finally around 6pm my wife receives a call, believed to be from a technician. He was hard to understand when explaining what exactly the problem was, how it led to this etc. but was VERY CLEAR TO TELL ME I NEEDED A NEW ENGINE & even started asking if I have an extended warranty. Asked for a manager, never got one. Decided to drive my loaner car (family lent me their car) down & arrive to a completely empty service department minus one young man named Kobe. It was 6:15pm & the place closes at 8pm, not one manager in sight to talk to. Kobe said he will inform managers Dave and/or Tiffany to call me in the morning. Essentially as of now I paid $283 on the 15th of the month to have this service department conduct a routine oil change that somehow led to engine failure no more than 2 weeks later... that's apparently my fault as I'm being asked about warranty/expected to be footing the bill. On top of that everyone I've talked to is taking absolutely no accountability for this terrible customer service. Never take your vehicle here. This is the 2nd time I've dealt with this dealership since moving to the area. Never had any issues with this car & I got it January 2019 ~40k miles put on since. The first time at this dealership, for an oil change, they reconnected a hose wrong under the hood & I drove off noticing it felt different, got fixed by the technician right then & there before I drove off the property. I hope we can rectify this situation & this review here soon, we shall see. Update… arrived at the dealership this morning (4/4/23) for them to act dumbfounded claiming no responsibility & subject what happened to simply bad timing. “We don’t touch the water pump during oil changes” they say… They essentially told me to kick rocks & get it towed out of here. More

They still have my Jeep Liberty after a week! Came in for an oil change and they immediately find urgent repairs and the brake system because it's a 2010....okkkkk days later they say they can't Came in for an oil change and they immediately find urgent repairs and the brake system because it's a 2010....okkkkk days later they say they can't find the Mapco parts and asked to use other makers parts... still on backorder - then they call with other "urgent" repair for the differential then days later they find more urgent repairs?! same thing for the front brakes blah blah blah - I'm into repairs $6k and their waiting for alternative parts... it's been more than week- I asked for some relief from the DRASTIC UPCHARGE ON PARTS at they offered $100 off... they saw me coming - I'm a Older lady disabled veteran who was agreeable to the first repair- the Jeep was fine and has been maintained... and it's still in their service department!!!! More

The salesman and manager told me that they had a terrific car that was older but carefully cared for . I went out to check it out and it was covered in scratches and poorly touched up areas . I drov terrific car that was older but carefully cared for . I went out to check it out and it was covered in scratches and poorly touched up areas . I drove it and it was very unstable . I asked for my deposit back and told another manager how poor the car was and how unfair the salesperson was describing the car . His response was that it is older car and I replied that would be fine if it had not been described as being terrific . This dealership cannot be trusted and their new cars are marked thousands over retail. ! More

Blaine Yager & Bill Bryan dealership went out of there way to fix our truck. Thank you!! We are full time RVers and they did everything possible to get us back on the road 👍👍 Great people👏👏 way to fix our truck. Thank you!! We are full time RVers and they did everything possible to get us back on the road 👍👍 Great people👏👏 More

Having to deal with commission only service managers makes this dealership intolerable and VERY COSTLY makes this dealership intolerable and VERY COSTLY More

Very helpful and patient with me while finding the perfect truck for me! Jolynn, Matt and Nico are the best! perfect truck for me! Jolynn, Matt and Nico are the best! More

Shout out to Katie March Service Advisor at Bill Ryan Fruitland Park Service Dept. She was great to work with and went above and beyond. Excellent Service and First Rate Fruitland Park Service Dept. She was great to work with and went above and beyond. Excellent Service and First Rate More

I was going to buy a very nice Pacifica from this dealership. After reviewing the final numbers, I noticed there were extra charges like value pack of $3k. At first they tried to say that it’s part o dealership. After reviewing the final numbers, I noticed there were extra charges like value pack of $3k. At first they tried to say that it’s part of the warranty, then they said it’s the market adjustment price because it’s a nice vehicle and I was willing to drive over 3 hours to buy the car since there are no cars closer to me. After complaining about this fee and telling them that I will write a review to warn others, they completely changed the wording to certified warranty. If you are going to buy a vehicle from this dealership, make sure you know what the extra fees include! They completely lost me as a customer. More