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89 Reviews of CDJR of Columbia - Service Center
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May 11, 2018
Oil change I am never WOW-ED by this facility but it always does the job. Staff seems very distant and not all staff had uniforms with the Joe Machens name on it I am never WOW-ED by this facility but it always does the job. Staff seems very distant and not all staff had uniforms with the Joe Machens name on it. I had kids with me and was in the bathroom when we were paged. We never heard it and needed up waiting much longer than needed. However, A female lady in the oil change area was so so nice! Very knowledgeable and friendly. Everyone else seemed pretty bored with their jobs. Will probably be back at some point, but we still prefer the Joe Machens Toyota experience over this place. More
by kristensmith240
Verified CustomerEmployees Worked With
Rana Hutchinson
May 11, 2018
Not good This dealership is not customer friendly and the staff needs a lot of training on customer care. I have sent in request to speak with management and n This dealership is not customer friendly and the staff needs a lot of training on customer care. I have sent in request to speak with management and never responded. I will not buy another vehicle from this company. More
by rick.gaines
Employees Worked With
Rana Hutchinson
May 03, 2018
Jimmyglenbrown The repair requested was done in a timely manor! My Promaster wasn't tested after the repairs were finished( it still overheats when the A/C is on & The repair requested was done in a timely manor! My Promaster wasn't tested after the repairs were finished( it still overheats when the A/C is on & idling! More
by jimmyglenbrownbrown
Employees Worked With
Unknown names
May 02, 2018
Good friendly service you get what you pay for I had a car that was overheating they took care of me by keeping me up to date as they investigated the problem then they fixed me up. I had a car that was overheating they took care of me by keeping me up to date as they investigated the problem then they fixed me up. More
by Lowrys82
Employees Worked With
Male in service
May 02, 2018
Excellent customer service Shawn was the person take checked me . He is very polite and a answers any questions I had Came a d told me when tires were down and they were doin Shawn was the person take checked me . He is very polite and a answers any questions I had Came a d told me when tires were down and they were doing alignment. I also had him 2 weeks ago. Great customer service. More
by sheryllking20
Employees Worked With
April 29, 2018
good to go worked my srt in for oil change which was great thanks for the help. put on new tires a couple of weeks ago thanks again. worked my srt in for oil change which was great thanks for the help. put on new tires a couple of weeks ago thanks again. More
by sterling138
Employees Worked With
Rana Hutchinson
October 19, 2017
Outstanding Service Needed headlight bulb replaced on our car and was happy to service performed very quickly. Many thanks to our salesman Mike Hartman for his assistance Needed headlight bulb replaced on our car and was happy to service performed very quickly. Many thanks to our salesman Mike Hartman for his assistance. More
by Cocomarley
Employees Worked With
Michael Hartman
October 19, 2017
Excellent customer service Thanks I appreciate great customer service , Michael Hartman was very helpful in getting our Mercedes Benz e350 serviced. We needed parts to fix our Thanks I appreciate great customer service , Michael Hartman was very helpful in getting our Mercedes Benz e350 serviced. We needed parts to fix our headlights. The repairs were done quickly and we are very satisfied with Machens service department. Thanks More
by Dough8043
Employees Worked With
Michael Hartman
July 08, 2017
Absolute worst service ever Avoid these guys for Jeep service at all cost. I have had 2 of my Jeeps in for service and had similar, horrible service each time. Learned my lesson Avoid these guys for Jeep service at all cost. I have had 2 of my Jeeps in for service and had similar, horrible service each time. Learned my lesson and will never go back. Both times after having appointments, service took over 6 hours each time to even diagnose the problems. Maybe the mechanics are not well trained or they are just incompetent? The first visit, they never did get around to telling me the problem with the Jeep, just charged the diag fee and let me sit for hours until I couldn't take it any longer and just got the car back and left. Today was similar but after badgering them several times, they finally, after 7 hours, decided what the car needed. Of course I would never hire them or trust them to perform the repairs. Go someplace else if you want anything done. More
by bwilton
Employees Worked With
Rana Hutchinson
