CBS Quality Cars
Durham, NC
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I had seen a car for sale online at CBS, and made a 2-hour trip to look at the car. Given that I was coming a pretty good distance for a used car, I was a bit hesitant about the process. However, my 2-hour trip to look at the car. Given that I was coming a pretty good distance for a used car, I was a bit hesitant about the process. However, my salesperson Joe Stone was very accommodating and did his best to 1) ensure we could come to reasonable terms for the vehicle and my trade, as well as 2) make the process as uncomplicated as possible. More
I first found CBS online and found the exact car that I wanted. I was contacted by Mauro and told that the car was still in service since it was newly acquired so I wouldn't be able to look at it at that wanted. I was contacted by Mauro and told that the car was still in service since it was newly acquired so I wouldn't be able to look at it at that time. This went on for more than a few days with postponements, etc and most of the time I had to contact Mauro for an update, not the other way around. I'm well aware I don't have the best credit which is why I'd picked a less expensive car so when we were finally able to go test drive (and I loved the car) we arrived back at the dealership and were told that the bank wouldn't finance the one we'd liked. Mauro then tried to sell me newer cars which were 4-5k higher than what I was looking for with a payment that was unrealistic for the price range I'd mentioned. I felt like I was being jerked around and fed the line to get a better sell without any thought to what I could do and what I was looking for. We left for the day with nothing but a promise that I'd get contacted 3-4 days later. Instead, I got a call late - 5 days after our test drive. To sum it up, I felt like I was just a sell and my needs were not paid attention to or cared about. If they really cared about my business I wouldn't be the one chasing them down for an update. More
I was very happy with the service & interactions with CBS staff. Mauro was great with keeping me informed. Lee (finance) worked with me on getting the monthly payments I wanted. I am very pleased with my CBS staff. Mauro was great with keeping me informed. Lee (finance) worked with me on getting the monthly payments I wanted. I am very pleased with my overall experience. This dealership was clean & all staff were friendly even those that weren't helping me. I would highly recommend this dealership to anyone I know looking for a car. More
Our 2005 Toyota Rav4 needed both repair and painting of a Our 2005 Toyota Rav4 needed both repair and painting of a dented fender, and replacement of the front windshield. We had talked to two body shop Our 2005 Toyota Rav4 needed both repair and painting of a dented fender, and replacement of the front windshield. We had talked to two body shops in Raleigh, but were not impressed with their casual attitude and the lack of a written estimate. My wife drove by CBS on Miami Blvd., noticed that they do body repair, and was impressed with their clean, modern facility. So she took the car to CBS and they gave her a complete written estimate, then lowered their price after asking her what she was expecting to pay. They scheduled the job to be done a few days later and completed it on schedule. We are extremely pleased with the quality of their work, especially the superb job they did on the fender painting! The new windshield looks great and is completely watertight. In short, CBS did extremely high-quality repair work, at a very reasonable price. We are recommending CBS to family and friends. More
This was, by far, the easiest car buying experience I have had. All of the staff were friendly and professional. I purchased my car the day CBS Quality Cars purchased the dealership from Morgan Mitsubi have had. All of the staff were friendly and professional. I purchased my car the day CBS Quality Cars purchased the dealership from Morgan Mitsubishi. Even with the "transition",I felt extremely comfortable and well taken care of. My salesperson, Sean Johnson, was new to the dealership, and I was his first sale. He did not pressure me, but instead, was quite attentive, very friendly and professional. I would definitely refer friends and family to CBS Quality Cars! More
I have dealt with many car dealers in the past. None can compare to the customer service I received from CBS Quality. Mr. Lopez was very eager to help in any way he could and if he could not answer a quest compare to the customer service I received from CBS Quality. Mr. Lopez was very eager to help in any way he could and if he could not answer a question I had, he was immediately on the phone to get the answer. This is my second purchase from CBS and I will buy there again and refer anyone that may be looking a quality used car. More
I found myself in a not so good financial position and had to vacate my 2001 Jaguar -- "Cat was eatting me alive". I just wasn't upsidedown-- Only the Lord know's where I was. I praise G had to vacate my 2001 Jaguar -- "Cat was eatting me alive". I just wasn't upsidedown-- Only the Lord know's where I was. I praise God for His favor. CBS Quality Cars worked with me and truly helped me get back rightside up and back on my feet again. Justin, my original sales rep was definitely wonderful and worked with me to make my transition smooth. And although my car needed a few repairs (sometimes happens with used cars) Jeff and the guys at the S. Miami Blvd CBS Repair Center have also been great. They've worked with me over the months to get things up-to-par (my standards). I often tell folk that the Lord had hidden that little car away just for me, for which I'm so thankful to Him. I guess that I've made a 360 degree turn, because the car that I learned to drive on was a Honda Civic-- Hatchback Style. This car reminds me of that car. I'm definitely recommending CBS to my friends. Sincerely, Lee More
The expierence that I had with CBS Quality Cars was great. The vehicle that I purchased had a few unforeseen errors that was fixed promply and at no cost. Mauro made my vehicle purchasing expierence ve great. The vehicle that I purchased had a few unforeseen errors that was fixed promply and at no cost. Mauro made my vehicle purchasing expierence very pleasurable. I will be telling my friends and family about CBS Quality Cars. More
My experience with CBS and in particular, Mauro and Elijah were great. Every person I came in contact was personable and friendly. Mauro, always reassured me that all would work out and it did. Than Elijah were great. Every person I came in contact was personable and friendly. Mauro, always reassured me that all would work out and it did. Thanks Guys.......I would definitely recommend you to others......Dawn More
Had a amazing experience with CBS Quality Cars. Terry Bullock was very helpful, friendly, and professional. They definitely made buying a vehicle easy when I was in a difficult situation. Military friend Bullock was very helpful, friendly, and professional. They definitely made buying a vehicle easy when I was in a difficult situation. Military friendly for sure! Would highly recommend to anyone. More