
CBS Quality Cars
Durham, NC
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The staff at CBS were very friendly and also made me feel comfortable doing business with them. I appreicate the professionalism and will recommend CBS to friends, family and associates. comfortable doing business with them. I appreicate the professionalism and will recommend CBS to friends, family and associates. More
My over all experience at this dealer ship was great. Mr. Bullock showed interested in everything. Even when things started ooking bad Mr. Bullock helped the situation come back on top Mr. Bullock showed interested in everything. Even when things started ooking bad Mr. Bullock helped the situation come back on top More
Customer service was exceptional. Amado was a gentlemently saleman. Allowed time for taking a looking at and driving. Not pushy. Helpful, dedicated, responsive, informed, friendly. gentlemently saleman. Allowed time for taking a looking at and driving. Not pushy. Helpful, dedicated, responsive, informed, friendly. More
Herb, Mitsibushi Mechanic, did a great job teaching me about what downshifting is in my Mitsubishi outlander. Which is what evidently has been happening the last couple of times when I turn onto this pa about what downshifting is in my Mitsubishi outlander. Which is what evidently has been happening the last couple of times when I turn onto this particular stretch of road by my home. Herb took my Outlander out with me and showed me how the manual shifting through all the gears (1 thru 6th) worked and what each gear sounded like as well. Then he showed me the same gears shifting with the paddles. Then he event related it to the where the tachometer arrow was reading and what the engine is trying to do at each point. I learned how to get out of using the shifting paddles by putting the manual shift into Neutral and then back into Drive --- resets it and it is back to automatic transmission. Great lesson! And I was able to intelligently rely this information back to my husband and he understood as well! CBS ‘s provides wonderful service! More
I had seen a car for sale online at CBS, and made a 2-hour trip to look at the car. Given that I was coming a pretty good distance for a used car, I was a bit hesitant about the process. However, my 2-hour trip to look at the car. Given that I was coming a pretty good distance for a used car, I was a bit hesitant about the process. However, my salesperson Joe Stone was very accommodating and did his best to 1) ensure we could come to reasonable terms for the vehicle and my trade, as well as 2) make the process as uncomplicated as possible. More
I first found CBS online and found the exact car that I wanted. I was contacted by Mauro and told that the car was still in service since it was newly acquired so I wouldn't be able to look at it at that wanted. I was contacted by Mauro and told that the car was still in service since it was newly acquired so I wouldn't be able to look at it at that time. This went on for more than a few days with postponements, etc and most of the time I had to contact Mauro for an update, not the other way around. I'm well aware I don't have the best credit which is why I'd picked a less expensive car so when we were finally able to go test drive (and I loved the car) we arrived back at the dealership and were told that the bank wouldn't finance the one we'd liked. Mauro then tried to sell me newer cars which were 4-5k higher than what I was looking for with a payment that was unrealistic for the price range I'd mentioned. I felt like I was being jerked around and fed the line to get a better sell without any thought to what I could do and what I was looking for. We left for the day with nothing but a promise that I'd get contacted 3-4 days later. Instead, I got a call late - 5 days after our test drive. To sum it up, I felt like I was just a sell and my needs were not paid attention to or cared about. If they really cared about my business I wouldn't be the one chasing them down for an update. More
I was very happy with the service & interactions with CBS staff. Mauro was great with keeping me informed. Lee (finance) worked with me on getting the monthly payments I wanted. I am very pleased with my CBS staff. Mauro was great with keeping me informed. Lee (finance) worked with me on getting the monthly payments I wanted. I am very pleased with my overall experience. This dealership was clean & all staff were friendly even those that weren't helping me. I would highly recommend this dealership to anyone I know looking for a car. More
Our 2005 Toyota Rav4 needed both repair and painting of a Our 2005 Toyota Rav4 needed both repair and painting of a dented fender, and replacement of the front windshield. We had talked to two body shop Our 2005 Toyota Rav4 needed both repair and painting of a dented fender, and replacement of the front windshield. We had talked to two body shops in Raleigh, but were not impressed with their casual attitude and the lack of a written estimate. My wife drove by CBS on Miami Blvd., noticed that they do body repair, and was impressed with their clean, modern facility. So she took the car to CBS and they gave her a complete written estimate, then lowered their price after asking her what she was expecting to pay. They scheduled the job to be done a few days later and completed it on schedule. We are extremely pleased with the quality of their work, especially the superb job they did on the fender painting! The new windshield looks great and is completely watertight. In short, CBS did extremely high-quality repair work, at a very reasonable price. We are recommending CBS to family and friends. More
This was, by far, the easiest car buying experience I have had. All of the staff were friendly and professional. I purchased my car the day CBS Quality Cars purchased the dealership from Morgan Mitsubi have had. All of the staff were friendly and professional. I purchased my car the day CBS Quality Cars purchased the dealership from Morgan Mitsubishi. Even with the "transition",I felt extremely comfortable and well taken care of. My salesperson, Sean Johnson, was new to the dealership, and I was his first sale. He did not pressure me, but instead, was quite attentive, very friendly and professional. I would definitely refer friends and family to CBS Quality Cars! More
I have dealt with many car dealers in the past. None can compare to the customer service I received from CBS Quality. Mr. Lopez was very eager to help in any way he could and if he could not answer a quest compare to the customer service I received from CBS Quality. Mr. Lopez was very eager to help in any way he could and if he could not answer a question I had, he was immediately on the phone to get the answer. This is my second purchase from CBS and I will buy there again and refer anyone that may be looking a quality used car. More