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CBS Quality Cars

Durham, NC

4.0
222 Reviews

1331 S Miami Blvd

Durham, NC

27703

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Showing 222 reviews

December 08, 2011

Great experience. Professional service. I was looking for a truck and found just what I wanted. Was not like other dealers that wanted you to take a 2 minute test drive, They told us to take our time and get More

by leftyzrevenge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tex, Clay, Tex Coghill
December 01, 2011

I have given this rating because of my overall experience with Sean. He was ftiendly & thoroughly walked me through the purchasing process. He was helpful & addressed my buying needs. More

by tmathews1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sean johnson , Sean Johnson
November 28, 2011

Tex was great. Very friendly and personable. I am very happy with the vehicle I purchased. Also has shown interest after the sale and has been very helpful. Will definitely go back here when looking for a More

by MarkAlex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tex Coghill, Tex Coghill
November 28, 2011

Sean Johnson was great, easy working with him NO STRESS!!!! or DRAMA!!!!!..my husband was very please. made my children very happy at visit.. thank you Sean Johnson for your help. More

by zachmel5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Johnson, Sean Johnson
November 23, 2011

This relationship got off to a bit of a rocky start because it was not clear to me that delays in pursuing a purchase were functions of work being done to the car at the service center. However, once I More

by dkjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Baucom
November 18, 2011

WARRANTY SERVICE TO REPLACE AXEL BOOT THAT SLUNG GREASE IN THE AREA OF THE BOOT. Herb did not clean any of the grease. I had to spend 45 minutes to jack up the car, remove covers and do the job RIGHT. Wh More

by DKearns
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
HERB PETERS
Dec 07, 2011 -

CBS Quality Cars responded

CBS Quality Cars Mitsubishi wrote on 11/21/2011 6:54:22 PM: Sorry about the inconvenience, I talked to the Sevice manager today and he told me that you have been in contact with him. Is it there anything that we can do to make you happy? We are very concern about our customer service and we are looking forward to make it right. Please let me know by replying to this email. Thank you. Mauro Andres DKearns wrote on 11/21/2011 8:19:17 PM: your service mgr call me today and agreed that the grease should have been cleaned to see if the repair was successful. he offered to pick up the car, pressure wash the affected area and provide a free oil change. I have cleaned the area and have just performed a oil change service. That's when I noticed the axle boot had failed. I appreciate your willingness to resolve this issue. My intentions was not to get anything free, but to remind service techs that the quality of their work speaks for the entire CBS dealership and Mitsubishi motors as well. A major selling point for Mits is their long warranties and dealers will not be successful if they do not honor them! CBS Quality Cars Mitsubishi wrote on 11/28/2011 1:30:03 PM: We thank you for bring this to our attention and we are looking to serve you better next time and years to come. We want you as a lifetime customer.

November 15, 2011

The reason I've given the ratings listed above is due to Sean Johnson great customer service skills. Sean went over and beyond to help me and to assure I got the best deal possible. He build my confidence i More

by fhenson73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Johnson, Sean Johnson
November 14, 2011

I was really happy with the overall experience with cbs. Being only 22 and never had buying a car before, it was hard to get a dearship to give me the chance to buy a car or truck. Amado was great, he gave More

by nehsgolf25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
amado, Amado Marte
November 10, 2011

I needed a car and I wasn't expecting to get into a car that I love. There are bunch of dealerships in the area, a xxxx of a lot. Some have whimsical names and a bunch of beaters, some seem like drug front More

by hessjk1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amado Marte, Amado Marte
November 08, 2011

i've given this rating because Sean was very professional and friendly. he answer all the questions that i asked. he made the transition very pleasant. it didn't take very long to go through the transaction More

by talktomelord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Johnson , Sean Johnson
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