CBS Quality Cars
Durham, NC
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Great experience. Professional service. I was looking for a truck and found just what I wanted. Was not like other dealers that wanted you to take a 2 minute test drive, They told us to take our time and get a truck and found just what I wanted. Was not like other dealers that wanted you to take a 2 minute test drive, They told us to take our time and get to know the truck. I would highly recomend them to anyone. Great selection and great prices as well. I will be back to buy my next one there as well. More
I have given this rating because of my overall experience with Sean. He was ftiendly & thoroughly walked me through the purchasing process. He was helpful & addressed my buying needs. with Sean. He was ftiendly & thoroughly walked me through the purchasing process. He was helpful & addressed my buying needs. More
Tex was great. Very friendly and personable. I am very happy with the vehicle I purchased. Also has shown interest after the sale and has been very helpful. Will definitely go back here when looking for a happy with the vehicle I purchased. Also has shown interest after the sale and has been very helpful. Will definitely go back here when looking for another vehicle More
Sean Johnson was great, easy working with him NO STRESS!!!! or DRAMA!!!!!..my husband was very please. made my children very happy at visit.. thank you Sean Johnson for your help. STRESS!!!! or DRAMA!!!!!..my husband was very please. made my children very happy at visit.. thank you Sean Johnson for your help. More
This relationship got off to a bit of a rocky start because it was not clear to me that delays in pursuing a purchase were functions of work being done to the car at the service center. However, once I because it was not clear to me that delays in pursuing a purchase were functions of work being done to the car at the service center. However, once I understood this and these were completed all went smoothly. There may exist a continuing problem (indicated by an engine check light), but at this writing it seems to have abated. Chris has been very responsive to this and to other concerns I had in purchasing this car. I do think the car was slightly over-priced given Kelly Blue Book estimates, and the trade-in for my former car could have been more generous, but all told I was satisfied. I think this 2003 Ford Focus should serve me well in years to come and, to this point at least, I am pleased. I expect these sentiments to continue. More
WARRANTY SERVICE TO REPLACE AXEL BOOT THAT SLUNG GREASE IN THE AREA OF THE BOOT. Herb did not clean any of the grease. I had to spend 45 minutes to jack up the car, remove covers and do the job RIGHT. Wh IN THE AREA OF THE BOOT. Herb did not clean any of the grease. I had to spend 45 minutes to jack up the car, remove covers and do the job RIGHT. While on the lift, it would have only taken 5 minutes. It is obvious the tech could care less what condition he returns the car in! The odor of grease on the exhaust alerted me to the problem. This service department lacks supervision and training! How do you know if the repair was successful when it looks like it did before CBS was hired to FIX it! More
The reason I've given the ratings listed above is due to Sean Johnson great customer service skills. Sean went over and beyond to help me and to assure I got the best deal possible. He build my confidence i Sean Johnson great customer service skills. Sean went over and beyond to help me and to assure I got the best deal possible. He build my confidence in this company to assure me they were here to accommodate me and to help me stay in my comfort zone financially. I will recommend Sean Johnson again. More
I was really happy with the overall experience with cbs. Being only 22 and never had buying a car before, it was hard to get a dearship to give me the chance to buy a car or truck. Amado was great, he gave Being only 22 and never had buying a car before, it was hard to get a dearship to give me the chance to buy a car or truck. Amado was great, he gave me the chance ive been waiting for. More
I needed a car and I wasn't expecting to get into a car that I love. There are bunch of dealerships in the area, a xxxx of a lot. Some have whimsical names and a bunch of beaters, some seem like drug front that I love. There are bunch of dealerships in the area, a xxxx of a lot. Some have whimsical names and a bunch of beaters, some seem like drug fronts with hoodlums for dealers. Those places made me nervous to walk on to the lots let alone give my personal info. CBS Quality Cars caught my just driving by a few of these locations. I couldn't find any negative press online. The website is up to date, the warranty stuff seemed cool. This clinched it for me; I collected my stuff and was enroute to the Roxboro Rd location in N. Durham. The first salesmen I met was Amado. I gave him a brief description of what I wanted and advised him the due diligence was done and CBS seemed legit. Amado gave me the history of the family owned business, the nuts and bolts of the operation and his own background. A car salesmen with esprit de corps and Absolutely NO PRESSURE on the lot or creepiness with the administration stuff? SCORE! The most important aspect in my car buying experience is no pressure sales. Next would be not a drug front. CBS is neither of these and they really take care of you the point of spoiling you. I would've actually felt spoiled if there was a coffee or a coffee machine with real coffee on site (Keurig cups or Starbucks. People were getting tired in there, Just sayin'.) Bottom line is that I walked away with a Vehicle that I love. I'm a fan and I'll tell everyone to go any of the CBS locations for a vehicle, ask for Amado he's the man. More
i've given this rating because Sean was very professional and friendly. he answer all the questions that i asked. he made the transition very pleasant. it didn't take very long to go through the transaction and friendly. he answer all the questions that i asked. he made the transition very pleasant. it didn't take very long to go through the transaction of purchasing the car. everyone was wonderful More