CARmazone

Seamless truck buying experience Was shopping for a loaded up Dodge Ram, finally found one at Carmazone in Salisbury NC. Had some concerns with a few issues before I bought the truck Was shopping for a loaded up Dodge Ram, finally found one at Carmazone in Salisbury NC. Had some concerns with a few issues before I bought the truck and Austin got them resolved. The finance guy was sick that day and Josh really worked hard to get me within my budgeted payment cost. There was never any pressure, Austin was super knowledgeable about the truck and Josh painlessly got me through finance really quickly. I would recommend this dealership to anyone looking for an easy truck buying experience. More

Terrible service/ overpaid for vehicle/ lied to I traded my Kia Soul for a Kia Candenza back in Sept of last year. I knew the Cadenza was what I had wanted; I didnt test drive it; I simply wanted to I traded my Kia Soul for a Kia Candenza back in Sept of last year. I knew the Cadenza was what I had wanted; I didnt test drive it; I simply wanted to make sure the financing would work first. After that was handled, the Cadenza still needed to be detailed.(this was a Friday) So, they were going to give me a loaner for a few days. They gave me an Optima- that had a service engine light on. I mentioned it, but they said it would be fine.(who does that?) Well,I drove it home, and then could not get it started back up. They had to come a jump it. On Monday, I decided that maybe I was making a mistake. The Optima was a much bigger car and I knew the Cadenza would be as well. I could barely see over the hood. So I asked to test drive a few other smaller SUVs. After finding one, I went to talk to the finance manager and he said nothing could be done since the deal was already funded. Mind you, I still did not have the Cadenza yet. I did get the Cadenza (paid way too much for it), but was not happy. Later that week, the actual finance company called me from the "funding department" to verify everything to get the funding complete. What? The finance manager told me earlier that week that the deal had already been funded - even before I had the Cadenza. And my sales person? Well, he was off to another customer as soon as I went with the finance guy. (young guy with long guy with long dreads) Their motto must be "Quantity over Quality". Very sad. To top it off, I come to find their "service" department is only open Mon- Fri , 8-5. What kind of service can you give your customers during those hours? Some of us have an actual 8-5 job. I have NEVER come across a service department with those hours. They added " free oil changes" in my "deal".... well so much for that. I cant use it. And when I called and questioned the service department, they didnt even seem to care. This dealership OVERCHARGES, ADDS items in the financing that are NOT needed (but go over it so fast, that you dont have time to even read it!), and the customer service simply DOES NOT EXIST. They do not care that I am driving a car that I cannot see over the hood to park or take corners. Even more, I wrote a personal letter to management, and got NO REPLY. DO NOT GO TO THIS DEALERSHIP IF YOU VALUE GOOD, HONEST SERVICE. Valuable lesson learned. Lee Walling More

Worst experience, not only was I lied to, they had the nerve to still try and get my money. Your company cares not for the people, I will be sure to tell anyone I know to avoid this place at all cost!! nerve to still try and get my money. Your company cares not for the people, I will be sure to tell anyone I know to avoid this place at all cost!! More