CARite of Milwaukee

Poor customer service I brought a van from Van Horn on 76th street on 1/13/15. I was sold so many dreams about how the van would be ready when I returned and how all the in I brought a van from Van Horn on 76th street on 1/13/15. I was sold so many dreams about how the van would be ready when I returned and how all the initial unseen damages on the car would be fixed (brought the car at night). I was also told that the van would be clean inside and out. Upon returning to pick up the van it still had the issues I complained about in the interior of the car and i was told that they, including the GM, only inspected the outside so i had to wait a couple more days. When I returned to pick up the van, the inside looked the same as when i first saw it. The GM brought out the head detailer to talk with me and all he could say is he detailed it 6 times and it could not get cleaned. So i did the unthinkable and took a rag and wipe the very same things he said he could not get cleaned and the dirt mysteriously came off, but he sat there and still insist that it could not come out. I brought the luxury package when i purchased the vehicle to clean the inside and outside of my van. Now I am stuck with a plan that has to be used at an incompetent dealership. I cancelled my service, maintenance, and Luxcare 3 in 1 because it was all through this dealership. When my loan holder received the check, the dealership shorted me $131 and some change on my maintenance refund. It states on the contract black and white that if you cancel within 60 days of purchase you will receive 100% of your refund back. I have contacted the dealership about this and Jerry the GM and Cindy are now ignoring me. It's sad that i have to have an attorney get involved. My advice to anyone trying to purchase a car, go to Amato right down the street and don't waste your time and money going to Van Horn because it is just another Big Bills.. More

STAY AWAY!! This is a subprime type auto lot. they will take your money and leave you high and dry, A contract means nothing to them and they will keep dragging y This is a subprime type auto lot. they will take your money and leave you high and dry, A contract means nothing to them and they will keep dragging you on and on. I had a "we owe" document that was not honored because "it would cost the dealership to much money to fix" so they told me to basically pound sand. My advice to you is save your nickels and go to a dealership that doesn't look and feel like a store that is there to prey on you. More

Bad customer service A week has passed and my wife is still waiting to hear back from the service department after leaving a voicemail to get an appointment for an oil cha A week has passed and my wife is still waiting to hear back from the service department after leaving a voicemail to get an appointment for an oil change. When she calle again she was left on hold. ot took me calling the GM to get through and make the appointment. That is simply not how business is done. More

What a magnificent experience!, Van Horn is a great place. Terry Qualls did an exceptional job of making us feel comfortable and was attentive to our familie's transportation needs. Van Horn is a great place. Terry Qualls did an exceptional job of making us feel comfortable and was attentive to our familie's transportation needs. He provided 5 star customer service to us. He also allowed us time to really think about our new investment. I highly recommend this dealership & especially Mr. Terry Qualls. What a Fabulous Sales Associate. More

Michael helped me so much in this process. This was my first time buying a car and he made it so easy and made sure I was comfortable with my choice. He honestly cares about the people he helps, not just first time buying a car and he made it so easy and made sure I was comfortable with my choice. He honestly cares about the people he helps, not just trying to make a sale. I was so nervous and didn't think I would be able to get a newer car, but he was confident in helping me. I would recommend anyone who is buying a car to work with Michael Thank you so much! Also Lidija was so helpful in the loan process. She got me the best interest rate and broke down all the technical aspects of the financing. She was so nice to me and patient Thank you also. They made my first time cat buying experience so amazing I'm glad I chose Van Horn. More