CALSTAR MOTORS

a set of very expensive rims from norman and ac celik of forgiato wheels were put on my s550, after about 2 years and 12000 miles the chrome started to deteriorate, i reported to the dealer who gave me the forgiato wheels were put on my s550, after about 2 years and 12000 miles the chrome started to deteriorate, i reported to the dealer who gave me the number of norman who long stories but no solutions, i went back to the dealer and spoke with the sates department manage michael armini who gave me stories and no solutions (but he tried very hard to insult my intelligent repeatedly). More

We had a loaner a few times, which helped, but other than that what Decio and the Manager told us in the end, when the car was not fixed, was that their diagnostic machine would not register my car because i that what Decio and the Manager told us in the end, when the car was not fixed, was that their diagnostic machine would not register my car because it was too old. I found out contrarily from a genuine Mercedes service person that often dealers have many (sometimes 4-6) commissioned service techs on one car not really wanting the hassle of having to find out a problem. The genuine Mercedes servcie person also had used the same diagnostic system, located the general area, and with his expertise, self-determination and willingness, he fixed my car! CAL - STAR not only gave me a bum story, didn't fix the car and we paid for other things they recommended at random. A few things were probably valid, but overpriced. Also dealing with a sarcastic service technicial who kept telling me he was there to take care of me, when he even tried to intimitade me when I asked questions for clarification, created quite a bit of ill-will! I also found out the Service Tech I work with now, was embarrassed to relay this, but explained he use to work at Cal Star and knows the service technicians, some of which can be very insincere and just lazy and unintersted in having to apply themselves because they're on a commission. This is unacceptable for a service department from a dealership and Cal Star ought to get this handled and raise their quality of service fast! I am unfortunately a very unhappy customer who felt like she was taken advantage of. More

I recently purchase a used car from this dealership. I was pleasantly surprised by the friendliness of the staff. I dealt with Dana, the sales person, and Mike, the sales manager, there. Both were very was pleasantly surprised by the friendliness of the staff. I dealt with Dana, the sales person, and Mike, the sales manager, there. Both were very knowledgeable about the car's features, especially the safety features. Safety was my biggest concern since I have two young kids who will be in the car with me. After I chose the car I wanted Samy was kind enough to explain all the financing and title documents with me. She was very patient with me and took her time. In the last fifteen years I bought three cars on my own and this is the best experience I had in purchasing a car. Frankly I was expecting to spend hours haggling over the price I wanted to pay and the payment I am able to afford. But, none of that happened. I ended up by buying a used car. Thank god! I am definitely recommended Calstar Motors to my family and friends. Thanks Calstar Motors for a painless experience. More

Got Decio, a Service Advisor I have been dealing with for two years now. He is very professional, caring and makes proper recommendations. He makes sure that my car gets the service it deserves and on time.I two years now. He is very professional, caring and makes proper recommendations. He makes sure that my car gets the service it deserves and on time.I recently went there after I got an email that my brakes needed inspection. Right on time my brake pads were almost out. I saved a lot of money on their Spring Service Special although I had to print and carry a coupon with me that did not bother me after the saving and the service I got. I have nothing against this dealership where the Manager Mike Carter is very customer oriented, he spends time in the driveway to make sure everything is done right. So far my experience with Cal Star is very good. More

The absolute WORSE mercedes dealer in the SoCal area...both in sales and service. Unfriendly, unprofessionaly, attitudy. They think they are doing you a favor by charging you hundereds of dollars f area...both in sales and service. Unfriendly, unprofessionaly, attitudy. They think they are doing you a favor by charging you hundereds of dollars for minor work and not doing a good job about it anyways. Vast majority of my friends also drive mecedeces and after few unpleasant encounters with service here, no one of them are willing to go back. Will most definitely rip you off. Try any other dealer in the greater LA area....you will get better service and better prices then at Cal Star. The little asian lady who owns the place doesn't give a flying "f---" about her customers. The service managers don't care....they will get your car in and give it back to you without actually performing the service you took the car in for, but will charge you for it. I had this happen to me twice, and couple of my friends as well. They will absolutely deny it and refuse to actually perform the service. I had to dispute it with my credit card company. If you go there after reading this...then you're asking for what you got coming...a horrible, frustrating experience.... More

We recently took our 8 year old car in for servicing. The servicing went fine, but when we got home we realized that our "I'd rather be golfing" license plate frame had been replaced with one advertising The servicing went fine, but when we got home we realized that our "I'd rather be golfing" license plate frame had been replaced with one advertising Calstar Mercedes. This wasn't something we had requested or authorized. Frankly, we found it creepy. To boot, we didn't even buy the car there...This small experience has planted a seed of distrust and suspicion in our minds. If they did this kind of unauthorized action, what else is there? This has completely turned us off to this dealership and we will not be patronizing them ever again. More