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CALSTAR MOTORS
Glendale, CA
56 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 56 reviews
December 17, 2020
fraud!!!!!they told me that they did not run my credit. fraud!!!!! they told me that they did not run my credit. lied they didn't know i have a credit monitoring found out that they did run my credit to fraud!!!!! they told me that they did not run my credit. lied they didn't know i have a credit monitoring found out that they did run my credit top it all they told me that the car was sold very bad business. im going to report this to mercedes corporte and better businesss bureau. dont business with this people More
by designstudiostaging
Employees Worked With
andrew
June 06, 2020
Best Experience I have been buying cars from Caslstar for over 15 years. I know well Mike, the Manager who is always kind, courteous and willing to help. This time, t I have been buying cars from Caslstar for over 15 years. I know well Mike, the Manager who is always kind, courteous and willing to help. This time, that is yesterday, I had the opportunity to meet Suzy, the sales person. She was just great! She took her time time to show me at least 6 cars, we tried them all and she never complained. She did her best to explain the features of each car and finally, I listened to her advice and purchased a GLE 350. I don't usually write reviews but I was impressed with her knowledge, her courtesy, her customer service skills and overall with her personality. I am a hard person to please but she really is someone special, a keeper for Calstar. Thank you Suzy for the great job. I must also mention Billy, the Director of Finance whom I never met and I was impressed with him as well. Great guy, fast and customer service oriented. I can say to everyone and anyone - if you want to buy a MBZ, go to Calstar. They are the best. More
by Adrian D.
Employees Worked With
Suzy
March 05, 2020
Fraud I did business with them in 2016. I leased, paid off, and returned the car. Today, in 2020my credit was run by them without my authorization. They are I did business with them in 2016. I leased, paid off, and returned the car. Today, in 2020my credit was run by them without my authorization. They are denying it happened yet it shows up on my credit report from Calstar Motors on 3/4/20. They refused to help me and TransUnion cannot remove the inquiry from my report without them. Please do not do business with them if you care about your security, credit and identity theft. I've contacted Mercedes Corporate, The Better Business Bureau, TransUnion and a lawyer. I just thought you the consumer should be aware of the risks. More
by Susan
Employees Worked With
Mike
February 19, 2020
Confused and they have no idea what they are doing I gave the dealer my requirements around a vehicle and the costs. The dealer made an offer for the car I wanted to lease and I accepted. After he made I gave the dealer my requirements around a vehicle and the costs. The dealer made an offer for the car I wanted to lease and I accepted. After he made the offer, he ran my credit, and then he increased the price of the lease. I have excellent credit!! The next day I called him and asked why he ran my credit and didn't hold true to the offer. We made the deal the night before on the phone and made an appointment to pick up the car. I drove 1 hour, 30 miles, to pick it up, and when I arrived, the sales person said to me that the car has been sold!??? WHAT? Why would you make an offer to sell the car to me and then when I come he tells me he sells the car. More
by Johnny
Employees Worked With
Justin Payne, Armen
November 26, 2019
That's what makes the difference I have been looking online for a used C-Class for weeks now for my Mom, and finally stumbled upon Calstar in Glendale. I asked for an email with a lis I have been looking online for a used C-Class for weeks now for my Mom, and finally stumbled upon Calstar in Glendale. I asked for an email with a list of their cars and a sales rep sent over a YouTube video of a couple of cars. WOW! That was it! I just needed to send it to my Mom and she loved it. I came down to the dealership with her and verified everything was true. It was. I really have to give it to the sales rep, Khristophe Keen, because of him I found the right car for my Mom. Thanks! More
by Robert
Employees Worked With
Khristophe Keen
July 29, 2019
Horrible service dept...what a nightmare Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just h Sucks that Calstar is in Glendale. Sucks even more that I had to try Calstar's service department multiple times before I realized that they're just horrible at what they do. I kept my mouth shut the first few times. Left a good review the first time because the advisers pretty much beg you and play the sympathy card that their paycheck relies on it...so out of pure guilt of not wanting to hurt anyone's paycheck, I would leave a good review. I quickly realized that i'm not doing anyone a favor by doing that and after getting ripped off of my time and money...i'll speak out now. SAVE yourself A LOT of time and money and go to another dealer. Even when you go in telling them how horrendous your last couple experiences were with Calstar, they still manage to shaft you with a big smile on their faces. I wont get into details about everything...just drive 10 min out and save yourself a lot of time. More
by markamian
Employees Worked With
Jay, Greg, Gilbert, Arturo
May 15, 2019
Service Department I scheduled my service for the following week and the repairs were completed satisfactorily after two full days at the service department. My assigned I scheduled my service for the following week and the repairs were completed satisfactorily after two full days at the service department. My assigned service advisor's name was Gilbert Martinez, who performed exemplary customer service. He was professional, courteous, and empathetic of my previous negligent experience. More
by Vicko
Employees Worked With
Gilbert Martinez, Regina Pruitt, Sam Dalati
May 13, 2019
Wonderful service dept The new service manager fantastic my service adviser Aaron ward is simply the best in the business kept in constant contact every step of the service The new service manager fantastic my service adviser Aaron ward is simply the best in the business kept in constant contact every step of the service amazing More
by Arcblue4
Employees Worked With
Aaron ward
May 09, 2019
Exccellent My adviser Chung Ngo is superb. He is so nice, easy to deal with and I was kept informed on what is happening to the repair of my car. His service i My adviser Chung Ngo is superb. He is so nice, easy to deal with and I was kept informed on what is happening to the repair of my car. His service is beyond and above that is why I truly enjoy going to Calstar Motors. Keep up the excellent work Chung. Joe L More
by Joe L
Employees Worked With
Chung Ngo
May 05, 2019
Good Place and People You get very friendly, honest and competent people at your dealership. In the past I would come to the dealership with much apprehension and lack of You get very friendly, honest and competent people at your dealership. In the past I would come to the dealership with much apprehension and lack of trust. This is not the case this time. Jora proves to me to be an patient, knowledgeable, and honest guy to deal with. Not the fast talking and untrustworthy type! More
by lvcruz
Employees Worked With
Jora
