C R Chrysler Dodge Jeep RAM of Adrian

C R Chrysler Dodge Jeep RAM of Adrian responded

Silviu, I'm writing in response to your recent experience at our store and with myself. First of all, allow me to apologize for the misunderstanding we had over the phone. When you first called in and inquired about a Chrysler 300, you spoke with Renee, our BDC representative, and you mentioned to her that you have been in contact with me, but I was clueless. When Renee approached me that morning, stating that I had been in touch with you. I told her that I had not been in contact with you whatsoever. About 1 hour later, you called in and asked for me. I had a great conversation with you regarding a Chrysler 300, not knowing which one you were talking about since You offered $40k out the door, which is significantly lower than your employee pricing. However, we did have a Chrysler 300 that we could work on the price for you. I asked if I could finish what I was doing and call you back, to which you said ok. I worked the deal and called you back. I mentioned to you that I could do a better discount on the unit I was looking at, and I also asked if you bought any coverage when you purchased any vehicles in the past. You told me that you did on the last car, and it was an 8yr/60k mile warranty, to which I responded we also have that coverage, and your response was, great. So with the the warranty would bring the price to what offered. again, not knowing all this time you were talking about the most expensive unit and extremely less then the Employee Price you receive and if we had done that deal we would have lost over $5000 plus the cost of the warranty. Also, I was not at the store and I couldn't reach you since I was at a Wake and Funeral as I mentioned to you on the call and not to worry because our Finance Director will have all you need. We did provide you with a price for the warranty, but it was not given to you at no cost or included in the deal. We understand that there may have been some miscommunication during our conversation, and we apologize for any confusion that may have occurred. Furthermore, we understand there was a misunderstanding regarding the vehicle you were interested in purchasing. We apologize for any inconvenience this may have caused, and we will work to ensure that such misunderstandings do not occur in the future. Please do not hesitate to contact us with further questions or concerns regarding your purchase. We value your business and hope to have the opportunity to serve you again in the future. I appreciate your understanding. Thanks, Lupe Cantu Sales Manager

stansosi responded

Hello Lupe, you are absolutely right about me talking first with Renee. I mentioned to Renee that I contacted you VIA EMAIL using the dealership's website. If you go to your dealership website, click on the "About Us" link, then "Meet Our Stuff", then click on your picture, you get to a page that has details about you and also a section to contact you. That is where I put all the details first. The reason I contacted You is because You are the manager and You have the highest review rating. You are also right that you called me and we had a great conversation. However you miss to mention that I gave you the exact VIN and exact description of the vehicle we were interested in. I wasn't talking about A Chrysler 300, I was talking about a specific Chrysler 300. You asked if we own other Chrysler products and if we got additional warranty on the product and I mentioned that the answer is yes, AND at that moment you said that you "can throw an extended warranty, which is normally $2800, at no additional cost for us". One thing I do during ANY phone conversation is I take notes, so I can remember details. I also appreciate honesty and integrity. I will let the readers decide whether these qualities were present in this case. Thanks, Silviu

C R Chrysler Dodge Jeep RAM of Adrian responded

Here at C R Chrysler Dodge Jeep RAM of Adrian, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Tyler, and it was a pleasure having you at the dealership. We appreciate your review!

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Felipe to be a positive one. We hope you enjoy your new vehicle, Troy, and don't hesitate to reach out if you need anything else.

C R Chrysler Dodge Jeep RAM of Adrian responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing C R Chrysler Dodge Jeep RAM of Adrian!

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you so much for this feedback. I will share with Chris and the service team.

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at C R Chrysler Dodge Jeep RAM of Adrian.

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at C R Chrysler Dodge Jeep RAM of Adrian.

C R Chrysler Dodge Jeep RAM of Adrian responded

We really appreciate this positive feedback about Fernando and your experience at CR of Adrian. Enjoy your new ride. #Thankyou

C R Chrysler Dodge Jeep RAM of Adrian responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing C R Chrysler Dodge Jeep RAM of Adrian!

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you, Stacy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing C R Chrysler Dodge Jeep RAM of Adrian.