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Byers Volvo Cars

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.9
262 Reviews
Byers is family owned and operated and has been service Central Ohio in the transportation industry since 1897!
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301 N Hamilton Rd

Columbus, OH

43213

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Showing 262 reviews

October 14, 2023

I noticed some missing exterior parts after service was done. I called dealership and they looked in the car wash to see if the parts had fallen off during the car being washed. They were not in the car More

by crusch2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Beard
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Oct 16, 2023 -

Byers Volvo Cars responded

Thank you for your kind words and your five-star review of Byers Volvo. We are pleased to know that your recent experience with us left you feeling positive, and we appreciate the time you took to leave such a wonderful review. We are so glad that Tom was able to use the security video system to help solve the mystery of the missing parts and we thank you for understanding that the issue may have arisen while you were driving to or from the dealership. We agree that leaving our service area without any issues is essential, and we strive for excellence in service every day! On behalf of the entire team at Byers Volvo, we look forward to serving all your automotive needs on your next visit.

October 14, 2023

Friendly and helpful. Very informative about work that is being done on my car and how long it will take to complete the work. More

by SKATELEE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Byers Volvo Cars responded

Thank you for your great review of Byers Volvo! We always strive to ensure our customers are fully informed about the work being done on their car and we are delighted we've been able to meet those expectations. The friendliness and helpfulness of our team is something we emphasize greatly here, so it's fantastic to hear we were able to demonstrate that in your experience with us. We hope you will return for all of your future automotive needs!

September 18, 2023

Exceptional experience! The entire Byers team was accommodating, courteous, knowledgeable, and professional. The team went above and beyond for me, specifically Joe Arrasmit More

by jwooden1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Stygler
Joe Arrasmith
Other Employees : Joe Arrasmith, Mario Sanchez, Mark Zambito, Dustin Stygler
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Sep 20, 2023 -

Byers Volvo Cars responded

We are thrilled to have delivered a five star experience for you! Thank you for your kind words about Joe, Mario, Mark and Dustin who worked hard to make sure you found the perfect 2023 XC60. It is heartwarming to hear that we've exceeded your expectations. At Byers Volvo, we prioritize great customer service and will do whatever we can to help our customers find exactly what they are looking for. We are so glad that you had such a positive experience with us and thank you for recommending us to your friends and family. Thank you for being a valued customer of Byers Volvo!

September 14, 2023

Freddy was very knowledgeable, pleasant to work with, explained all details in the easy form to understand. Great customer service. Freddy deserves all the stars possible More

by ursulabarash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddy
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Sep 15, 2023 -

Byers Volvo Cars responded

Thank you so much for taking the time to share your wonderful experience with us! We are overjoyed to hear that Freddy was able to provide you with great customer service throughout your visit. It's clear from your review that he truly dedicated his time and effort into finding a car tailored to your needs, and we appreciate that you acknowledge this. We take our guest service very seriously here at Byers Volvo and investments in training our staff ensure that each of our customers enjoys their visit. We want everyone who walks through our doors to have an enjoyable and stress-free experience, and it seems like Freddy is well on his way towards delivering this! Please reach out if there is anything else we can do for you in the future. We look forward to seeing you back in the dealership soon!

September 09, 2023

Great Purchasing experience. David Johnson and Joe Arrasmith made sure the my XC60 was ready for pickup and all of the details were in line for a fast and easy delivery. Easy pea More

by ndannemiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Arrasmith
Other Employees : David Johnson, Joseph Arrasmith
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Sep 10, 2023 -

Byers Volvo Cars responded

Hi, thank you for choosing Byers Volvo to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 06, 2023

Great experience in buying my new car. The sales team was flexible and easy to work with! More

by datorrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Marcum
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Sep 10, 2023 -

Byers Volvo Cars responded

Hi, thank you for choosing Byers Volvo to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 04, 2023

Dustin was very knowledgeable and helpful in helping us navigate our purchase of our new Volvo. More

by rjroutson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Stygler
Other Employees : Mike
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Sep 06, 2023 -

Byers Volvo Cars responded

Thank you for taking the time to review Byers Volvo, we really appreciate it! We're thrilled to hear Dustin was able to help make your purchase experience seamless and enjoyable. We do our best to make sure our customers have an excellent buying journey, and that's all thanks to our amazing team of associates like Dustin. We hope you and your new Volvo enjoy many years of great memories together! Thank you again for sharing your positive experience with us.

September 01, 2023

Great experience . ... Dustin was wonderful to work with and the entire staff was friendly, helpful and professional. Highly reccomend! More

by jjohnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Stygler
Other Employees : Dustin Stygler
Report | Print
Sep 06, 2023 -

Byers Volvo Cars responded

Thank you so much for the kind words about your experience at Byers Volvo, we truly appreciate it! I have passed along your feedback to the staff and to Dustin in particular. We strive to ensure our customers have only the best experiences when visiting us, and it's wonderful to know that we achieved that goal with you. We look forward to seeing you again soon!

September 01, 2023

Thank you Ralph for everything. Very good experience. Highly recommend. Ralph Marcum for your next Volvo purchase. More

by s_cisler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Marcum
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Sep 06, 2023 -

Byers Volvo Cars responded

Thank you for your review of Byers Volvo and for recommending us to others! We truly appreciate your kind words and are so glad that Ralph Marcum gave you such a great experience. Our goal is to provide all our customers with exceptional service from start to finish, and we’re glad Ralph was able to achieve that. We thank you again for your valued feedback—we will strive to continue offering excellent customer experiences well into the future.

August 16, 2023

Ralph was great to work with on our recent used car purchase. He was very responsive to our questions before, during and after our purchase. I would highly recommend him and Byers Volvo. More

by Karen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Marcum
Report | Print
Aug 16, 2023 -

Byers Volvo Cars responded

Thank you so much for your kind words about Ralph and Byers Volvo, Karen! We do our best to provide a great experience for our customers and we are thrilled to hear that Ralph was able to accomplish this during your car purchase. We cannot thank you enough for taking the time to review us and recommend us. We truly appreciate it! If there is anything else we can do for you, please don't hesitate let us know. Thank you again!

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