Byers Volkswagen
Columbus, OH
Filter Reviews By Type
Showing 83 reviews
Ease of buying a new car I had a great experience with buying my new Crosstrek from Eva Castaneda. She was very informative and helped with the ease of transition into a new v I had a great experience with buying my new Crosstrek from Eva Castaneda. She was very informative and helped with the ease of transition into a new vehicle. I enjoyed this experience and would recommend it to others! More
Solid experience! Enjoyed a very seamless dealership experience. Friendly individuals throughout the process. Something that stood out to me was how quickly the process Enjoyed a very seamless dealership experience. Friendly individuals throughout the process. Something that stood out to me was how quickly the process went by once I decided to make the purchase. Fastest dealership experience by far and I really appreciate that. Will definitely return if I'm in the market for another VW. More
Fast and easy Lauren was amazing! She made it very easy to find the car with all of the features that I wanted, and the finance department was helpful also. Lauren was amazing! She made it very easy to find the car with all of the features that I wanted, and the finance department was helpful also. More
Great Customer Service The Volkswagen team at Byers was great from beginning to end. They were patient with me as it took some time to make a final decision on the new 2018 The Volkswagen team at Byers was great from beginning to end. They were patient with me as it took some time to make a final decision on the new 2018 Tiguan. Their customer service was great and they made me feel welcome each time I was at the dealership. I look forward to working with Sean and the rest of the team in the future. More
Unprofessional I went in for my Takata airbag recall and left the dealership with an “Airbag Fault” indicator in which I had never seen before. Before leaving I went I went in for my Takata airbag recall and left the dealership with an “Airbag Fault” indicator in which I had never seen before. Before leaving I went back in to make Scott Hatsfield aware of the issue and later contacted the manager Mr. Morrison who believed Scott in saying that the indicator was already on. To my surprise they handled this issue very tactless and without any hesitation on calling me a liar. As a woman I pay high attention to any dash indicators to have them looked into immediately. Morrison began to tell me that he believes both me and his technician which makes no sense due to the indicator not previously being on. I haven’t had any airbag issues until i came in to them to have the recall work done now I am faced with an annoying “airbag fault” light as well as a notification upon the start of my vehicle. Very worrisome and I would be terribly angry to have his airbag inflate due to a bump. please make sure to take photo or video with time stamp of your dashboard before allowing them to do any work. This is ridiculously catching me off guard! More
Excellent customer care exceptional customer service! if you are searching for a car or suv Sean is the man at Byers Volkswagen. From start, when I was just inquiring on-line exceptional customer service! if you are searching for a car or suv Sean is the man at Byers Volkswagen. From start, when I was just inquiring on-line, to signing papers, and finally in the parking lot to help me set-up all the technical stuff the suv has to offer... he was with me all the way! And the other staff were just a friendly and courteous . I highly recommend Sean Mckinney and the team at Byers Volkswagen. More
Easy to do Business With Don and Matt were great at getting me in the car I wanted at a price I felt was fair. Don followed up with me after my initial visit and finishing th Don and Matt were great at getting me in the car I wanted at a price I felt was fair. Don followed up with me after my initial visit and finishing the deal was quick and painless. More
Best car buying experience! Lauren Davis from Byers Volkswagen was an absolute joy to work with! She was friendly, helpful, and transparent with us while making our car buying ex Lauren Davis from Byers Volkswagen was an absolute joy to work with! She was friendly, helpful, and transparent with us while making our car buying experience so much more enjoyable than ever before! We love our new car and feel confident that Lauren helped us find the best car for the best price for our growing family. Thank you Byers Volkswagen for a truly amazing experience! More
Atlas Buyer Lauren was great, very friendly, patient and helped with all my questions. I havent bought a car in over 10 years and she made it enjoyable, and didn Lauren was great, very friendly, patient and helped with all my questions. I havent bought a car in over 10 years and she made it enjoyable, and didnt pressure me into a sale. I ended up buying and couldnt have been happier with the car, price, or experience. More
Byers - Golf R Byers was a great choice to purchase: convenient location, friendly no pressure staff, with plenty of inventory and brands to choose from. Easy proce Byers was a great choice to purchase: convenient location, friendly no pressure staff, with plenty of inventory and brands to choose from. Easy process from start to finish! More