Byers Toyota - Service Center

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we apologize that your experience was not satisfactory. Your feedback is important to us and we strive to provide excellent service for all of our customers. We apologize that you were disappointed with Vicky's level of customer service and waited for 45 minutes without any updates about your car. We appreciate your patience and are sorry for the inconvenience. At Byers Toyota, we value every customer and want to make sure all are getting the best services possible. We are actively working towards improved communication standards and hope to provide a better overall experience in the future. Thank you again for reaching out with this valuable feedback.

Byers Toyota responded

Thank you for letting us know about your experience at Byers Toyota. It's not our intent to create additional repair work to generate more business, and I'm sorry that's how it felt for you. We value customer loyalty and want everyone who chooses our dealership to receive the best service possible. We are currently examining the communication between our technicians, advisors, and customers to ensure all expectations are being met and any potential issues or misunderstandings can be quickly addressed. I hope that if you give us the chance, we can show you the quality of care and repairs we strive to provide every day. Thank you for taking the time to leave your thoughtful review!

Byers Toyota responded

Thank you for choosing Byers Toyota for your tire maintenance needs! It's great to hear that we were able to meet and exceed our high standards of customer service. We strive to make sure each of our customers receives a swift and seamless experience whenever they visit us, and we're glad we did that with you. Your positive review means a lot to us! We look forward to seeing you again soon.

Byers Toyota responded

We are so glad to hear that you had a positive experience at Byers Toyota, Tara. We strive to provide excellent customer service every visit and we’re so pleased that Tara was able to demonstrate that. We apologize for the slightly longer wait and thank you for your patience. It is our priority here to ensure that every individual leaves feeling satisfied with their experience with us. Thank you again for taking the time to review us and we look forward to having you as our guest in the future!

Byers Toyota responded

Thank you for choosing Byers Toyota, we are dedicated to providing prompt and courteous service for all of our customers. Your kind words are greatly appreciated. We look forward to continuing to serve you and all of your vehicle needs!

Byers Toyota responded

We are so delighted to hear that your service experience with us was quick and easy! At Byers Toyota, we strive to provide a stress-free environment for all our valued customers like yourself. We appreciate you taking the time to review your visit and for opting to return on future visits - we are so excited to welcome you back! Our team works hard each day to ensure customer satisfaction, so your kind words regarding our friendly staff and clean lounge are greatly appreciated. Thank you for choosing Byers Toyota!

Byers Toyota responded

Thank you, Bethany, for taking the time to review Byers Toyota! We are thrilled that you found our team friendly and professional - this is exactly the experience we strive for. We are glad to have provided an easy check-in process as well, and are committed to providing exceptional care for your car. Thank you for being part of the Byers Toyota family, and we look forward to serving you again in the future!

Byers Toyota responded

Thank you for your positive review of Byers Toyota, Tara Farmer was thrilled to hear that she was able to help you with your vehicle. We are pleased that you and your vehicles are always satisfied after a visit. At Byers Toyota, we strive to provide exceptional customer service and quality repairs for our clients. It's been a pleasure serving you, and we look forward to helping you again in the future!

Byers Toyota responded

Thank you so much for taking the time to share your positive experience with us at Byers Toyota! We are so glad to hear that we were able to take good care of you and your wife, as your satisfaction is our number one priority! We love hearing from happy customers like yourself and thank you again for letting us know how we did. Please don't hesitate to let us know if there is ever anything else you need in the future. Have a great day!

Byers Toyota responded

Thank you for taking the time to share your feedback with us, we really appreciate it! We’re glad that overall you had a positive experience at Byers Toyota. We apologize for any frustration caused due to the miscommunication about a free oil change last time, and understand your disappointment in not receiving it. Here at Byers Toyota, we value transparency and open communication with our customers and are always striving to do better when it comes to customer service. Thank you again for choosing us and for taking the time to give us your feedback - one of our most important ways of learning how to improve experiences for our future customers.