Byers Toyota - Service Center

Parts man thoroughly explained the shortage of the particular parts I needed (brake caliper slide bolt and seal kit) and went above and beyond to obtain the needed parts from across the country. He p particular parts I needed (brake caliper slide bolt and seal kit) and went above and beyond to obtain the needed parts from across the country. He phoned me promptly to notify me that the parts arrived. Ms. Farmer worked my car into a tight schedule (because numerous customers were preparing last minute for the holiday weekend), got the service scheduled quickly. Tech 156 performed the work quickly, checked all the other bolts' tightness, and printed me a guide to the proper torque specs for all the bolts. More

With limited knowledge about cars and what goes into fixing them, I naturally sought out Byers Toyota to get my 1999 Toyota Camry fixed. From the moment I arrived, everyone was very warm and friendly. fixing them, I naturally sought out Byers Toyota to get my 1999 Toyota Camry fixed. From the moment I arrived, everyone was very warm and friendly. The employee I spoke to and worked with for the duration of my repair, Tara Farmer, was extremely helpful and took care of every detail of my car's repair to a T. When an additional item that needed repair was incidentally found by the service team, Tara went out of her way to have that fixed as well, while also maintaining the cost of my repair at the original quoted price as much as possible. I felt that I was taken very good care of by Tara and the entire time at Byers Toyota and expect to bring my car into them in the future for any additional repairs. I highly recommend Byers Toyota for your car servicing needs and I especially recommend Tara Farmer for her excellent customer service and for her dedication to ensuring that I was kept informed about the process every step of the way. Thank you Tara, and thank you Byers Toyota!!!!! More

My car was taken immediately for its 15,000 mile service. Staff was courteous. It took no more than 20 - 30 min. Josh explained everything that was done to the car and provided me with a written r service. Staff was courteous. It took no more than 20 - 30 min. Josh explained everything that was done to the car and provided me with a written receipt/explanation. Painless!! More

Tara and the service team were excellent! They went above and beyond. I came in for an oil change and also brought a headlight bulb that I was having difficulty changing and asked if they would replac above and beyond. I came in for an oil change and also brought a headlight bulb that I was having difficulty changing and asked if they would replace it for me. Unbeknownst to me, I had the wrong part. They did not have the correct part in stock, so Tara called auto parts stores in the area until she found the part. Then she drove to the parts store to purchase the correct part! What service! I would definitely recommend Byers Toyota to anyone. More

We had a very pleasant experience at Byers service department when we brought our RAV4 down for service recently. The gentleman in the service department who took care of us was patient and explained department when we brought our RAV4 down for service recently. The gentleman in the service department who took care of us was patient and explained all that the car needed for the 30,000 mile service. He spent a lot of time going over the various items that would be taken care of and I am very appreciative for his patience. The car was serviced in a very reasonable amount of time. We have had three lease vehicles from Byers and have never had a problem with any of our service visits. The quality of service is always excellent and the service personnel are outstanding in the performance of care and service they provide. More

Excellent customer service to correct a fluke mishap with my brakes. I appreciate the way they went WAY above & beyond to accommodate my needs over Easter weekend. This is my fourth Toyota minivan, and the g my brakes. I appreciate the way they went WAY above & beyond to accommodate my needs over Easter weekend. This is my fourth Toyota minivan, and the great customer service is the reason we keep going back. Thanks!! More

My sister and I - both senior citizens - were traveling thru Ohio Friday 1-13-2012-when my windshield wiper pump froze - the wind chill was 4 below - I had no visibility - it was snowing - we stopped at By thru Ohio Friday 1-13-2012-when my windshield wiper pump froze - the wind chill was 4 below - I had no visibility - it was snowing - we stopped at Byers and they were WONDERFUL - they took my car in immediately - invited us to have coffee and muffins and before we finished they came back and said the car was ready NO CHARGE - I tried to pay them and they refused - stating they were happy to help us. I have never met any nicer people in my life!!!!! More

I have a 2002 Camry with 260,000 plus miles. In early October I visited Byers to check on a noise I was hearing that sounded like metal on metal. Myself and two friends with over 60 years experience in October I visited Byers to check on a noise I was hearing that sounded like metal on metal. Myself and two friends with over 60 years experience in the auto service business felt the noise was in the front right wheel. I left the dealer with the message "Tire Noise". I was not happy because I thought I knew better plus I had my experts supporting me, imagine that. I wanted to buy the new tires because the junk Goodyears with 29,000 miles were showing wear but wanted to wait 30 days. Two weeks after being at the dealer I was away and damaged the sidewalks in the front two tires. I was forced to buy new tires but only for the front. My noise was. The noise was still present after getting the new tires. I did more self checking and thought the front caliper was stuck and causing the noise. Back to Byers. They said the caliper was working but needs replaced but it was still tire noise. The next day I replaced the final two junk Goodyear tires ( worst passenger tire I have ever had ). When I left with all four new tires NO NOISE. I WAS SHOCKED! So too were my "expert" friends who actually were in the car and heard the noise. My hat goes off to Jason the service tech who has some hearing challenges. Unreal Job! AllI can say is WOW. Ihave been working with Byers in Delaware for over 15 years to service my Toyota cars and they are outstanding. You get what you pay for. They are not inexpensive but you can rest assured like me that when you your children, family, friends etc...are going to be driving a vehicle that if serviced by Byers Delaware is going to be the safest it can be. Thank you Jim Bevins More