Byers Toyota - Service Center

Toyota Care Service Due to my seat settings being changed, it was not a good experience. I cannot wait till my lease is over December 2019 for this car. Due to my seat settings being changed, it was not a good experience. I cannot wait till my lease is over December 2019 for this car. More

Corelle Brought in my Corolla for maintenance - Service department very friendly and helpful - highly recommend - very easy to change reservation for service Brought in my Corolla for maintenance - Service department very friendly and helpful - highly recommend - very easy to change reservation for service if things change. ty More

Excellent The service department was amazing. Everything was done promptly. They’re friendly and personable enough to be on a first name basis with them. Highly The service department was amazing. Everything was done promptly. They’re friendly and personable enough to be on a first name basis with them. Highly recommend going here. More

Love these folks. Always professional and helpful. Easy to schedule, great Americans. Honest up front about cost and time Wouldn't take my vehicles anywhere else. High Always professional and helpful. Easy to schedule, great Americans. Honest up front about cost and time Wouldn't take my vehicles anywhere else. Highly recommend More

Excellent as Always! The Service staff at Byers are always helpful and professional. Gynnae Britton always goes above and beyond to make sure my vehicle is always taken ca The Service staff at Byers are always helpful and professional. Gynnae Britton always goes above and beyond to make sure my vehicle is always taken care of. And that I am always informed of all services that is needed.. More

Second time for service I'm leasing a new Tacoma. Fantastic truck. Drivers sun visor kept falling off. So they put a new on and happy traveling. Service is very polite and pr I'm leasing a new Tacoma. Fantastic truck. Drivers sun visor kept falling off. So they put a new on and happy traveling. Service is very polite and professional and the service building is spotless. Great experience just as I suspected. More

Excellent The service was quick, on time and through. All service members were very polite and friendly. I will return for all future service work on my vehic The service was quick, on time and through. All service members were very polite and friendly. I will return for all future service work on my vehicle. More

Recall and service They did a great job with the recall and the front end alignment Very nice while I was waiting for the service work. Muffins and coffee They did a great job with the recall and the front end alignment Very nice while I was waiting for the service work. Muffins and coffee More

Awesome service as usual! We took our RAV4 in because of an issue with the heater/AC and found out that a mouse had gotten inside the heater box and damaged many of the compone We took our RAV4 in because of an issue with the heater/AC and found out that a mouse had gotten inside the heater box and damaged many of the components. The cost of repair was going to be extremely high and Gynnae Britton in the service department suggested we contact our insurance carrier which I hadn't thought of. With the assistance of Pam Bishop, Gynnae quickly got the quote to the carrier who agreed to cover the repair. After receiving the parts the service tech got it all put back together quickly and now it works great. We have alway received excellent service by the staff at Byers Toyota in sales and service. When it comes to service Gynnae is always the first person I call. She is the best. More

First time with a new Advisor - he was deplorable We are 15 year customers of Byers, have bought 3 cars here, and ALWAYS do all the recommend service on our Toyota Sequoia. Our service records are st We are 15 year customers of Byers, have bought 3 cars here, and ALWAYS do all the recommend service on our Toyota Sequoia. Our service records are stellar and we've spent a lot of money in the service department with this dealership. For Service, we have always been fortunate to have either Tara or Josh as our service advisor, EXCEPT THIS TIME Tara in particular is AMAZING. Josh has since left :-(. When we called in to schedule this visit, Tara was out and we discovered Josh had left so we scheduled with a new advisor, Tony R. He scheduled the appointment OK HOWEVER, after they looked over the vehicle, Tony told us we needed service that was a whopping $400 on top of already spending $500. We thought the service he told us we needed had already been done so we asked him to check. He came back and said it had not so we told them to go ahead and do the service because we were at work and couldn't pull the service records ourselves since they were at home. We trusted Byers because in the past, we haven't had any reason to think differently. Well, as it turn out, the service HAD been done and we were left feeling taken advance of and wondering if there were ethical issues with this advisor. Additionally, we told him that we had a 10% coupon and asked him to apply it to the order. He said he would.....well, no surprise, he didn't...which made us question his motives even further. We were very frustrated and angry! Fortunately, and to Byers credit, when I called in to talk to Tara and told her our concerns, she immediately said she'd look into it and get back with me. Twenty minutes later she called and verified my concerns and immediately offered a refund on the spot. In the end, the right thing was done here or we'd be calling the owner and posting everywhere on social media. We appreciate that Byers made this right. Know that if you get Tony R was your advisor, check your bill and don't believe that you need the service because he can't be trusted. Byers can....as was validate here as again, they did the right thing, however, Tony R cannot be trusted, his follow through is supremely lacking, and he's incapable of thoroughly looking through service records! Tony R doesn't have a box below or we'd check it. More