Byers Subaru Dublin - Service Center

Byers Subaru Dublin responded

Thank you for taking the time to share your feedback about your recent service experience. We are so glad to hear that Leila provided you with knowledgeable and attentive service during your visit to Byers Subaru Dublin. We apologize for any inconvenience caused by the time and date reset not being accurate after your previous service with us. Our goal is always to provide top-notch customer service, including satisfying requests for additional services or adjustments. Please don't hesitate to reach out if there is anything else we can assist with in the future. Thank you again for choosing Byers Subaru Dublin and we look forward to seeing you again soon!

Byers Subaru Dublin responded

We are very sorry to hear about the recurring issues with your car, and we want to assure you that this is not the level of service we strive for at Byers Subaru Dublin. We understand how frustrating it can be to have your vehicle returned to you without the issue being resolved, and we apologize for any inconvenience this has caused you. Please know that our team always aims to provide high-quality repairs and ensure our customers are satisfied with their service experience. We would appreciate the opportunity to make things right and properly fix your car. If you could please reach out to our service manager at gscott@byersauto.com, we would be happy to schedule an appointment for you as soon as possible. Thank you for bringing this issue to our attention, and again, please accept our sincerest apologies. We truly value your business and hope to have the chance to make it up to you in the future. Warmly, The Byers Subaru Dublin team

Byers Subaru Dublin responded

Thank you for taking the time to share your recent experience at Byers Subaru Dublin! We appreciate your kind words regarding our clean reception area and system for service progress. It's always nice to hear that our efforts are recognized and appreciated by our customers. We're also glad to hear that you were satisfied with the additional work that was quoted and accepted. Our team takes great pride in providing thorough and quality service, and it's wonderful to know that we met your expectations. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again at Byers Subaru Dublin!

Byers Subaru Dublin responded

Hi there, I'm sorry to hear about the wait time you experienced during your oil change appointment. We always strive to provide efficient and timely service to our customers and it seems we fell short on this occasion. Thank you for bringing this to our attention so we can make improvements moving forward. We hope you were still able to enjoy your experience at Byers Subaru Dublin and we look forward to providing even better service in the future.

Byers Subaru Dublin responded

Thank you for taking the time to leave such a positive review about your recent experience at Byers Subaru Dublin. We are so happy to hear that our team was able to provide you with efficient and friendly service during your visit. However, I am sorry to hear that our survey left a negative impression on an otherwise great experience. We value all feedback from our customers and use it to continually improve and provide the best service possible. We appreciate your business and look forward to seeing you again in the future for all your vehicle needs!

Byers Subaru Dublin responded

Thank you so much for the 5-star review, we really appreciate it! We are thrilled to hear that you had a smooth and convenient experience with fast service. Our team always aims to keep our customers updated throughout their visit to ensure a positive experience. Glad you enjoyed our waiting area, we strive to make it comfortable and convenient for all of our guests. Thank you again for choosing Byers Subaru Dublin and we look forward to seeing you again!

Byers Subaru Dublin responded

Thank you for taking the time to leave a review, we are thrilled to hear that your experience at Byers Subaru Dublin was top-notch. Our team strives to provide exceptional service and it's always wonderful to receive positive feedback from our happy clients. We look forward to seeing you again soon!

Byers Subaru Dublin responded

Thank you for taking the time to share your experience at Byers Subaru Dublin! We are so pleased to hear that you were able to receive prompt and efficient service for your vehicle. Our team works hard to accommodate our customers' needs, especially in unexpected situations like yours. We truly value your business and hope to continue providing excellent service in the future. Thank you again for choosing Byers Subaru Dublin!

Byers Subaru Dublin responded

Thank you for your kind words and recommendation, we are thrilled to hear about your excellent service experience at Byers Subaru Dublin! We pride ourselves on providing efficient and thorough service for our customers, so it's great to know that we met or exceeded your expectations during your visit. Our team always strives to provide exceptional customer service, and I will be sure to share your review with them. Thank you again for choosing Byers Subaru Dublin, and we look forward to assisting you with all of your vehicle needs in the future!

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin and for taking the time to leave a review, we truly appreciate your feedback. We apologize for any inconvenience caused during your initial appointment. We strive to provide accurate and helpful information through our chat feature on our website, and it sounds like we fell short in this instance. Your comment has been forwarded to our team so we can address the issue and ensure it does not happen again in the future. It's great to hear that you were able to reschedule and have your windshield recalibrated on Wednesday. We're glad that you didn't have to sacrifice using your cruise control while driving. If there is anything else we can do to make your experience with us even better, please don't hesitate to reach out. Thank you again for choosing Byers Subaru Dublin and we hope to see you again soon!