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Byers Subaru Dublin - Service Center

Columbus, OH

4.7
247 Reviews
Call Service Center (614) 416-4465

247 Reviews of Byers Subaru Dublin - Service Center

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April 20, 2024

This was the best dealership experience I’ve had. Maria was very kind and made sure my car was well taken care of. I was even able to work in a comfortable nook while waiting for my Crosstrek to get More

by benlgrimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Laney
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Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin, we are thrilled to hear that it was the best dealership experience you've had! Maria is an amazing member of our team and we are happy to hear that she took good care of you during your visit. Comfort is important to us while you wait for your vehicle, so we are glad to know that our nook provided a comfortable space for you to work. Thank you again for your kind words and we look forward to seeing you again soon!

Helpful
April 19, 2024

Took my 2022 Subaru in on April 5th for a oil change and tire rotation and ask them to wash it When it was finished I alerted the service writer the glove box was on the floor a mechanic was noticed a had t More

by wdj321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greyson
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Apr 19, 2024 -

Byers Subaru Dublin responded

We would like to sincerely apologize for your recent experience at Byers Subaru Dublin. We strive to provide top-notch service and it seems we have fallen short of our goal in this case. We understand how frustrating it can be to bring your vehicle in for maintenance and not receive the thorough care you deserve. We assure you that this is not a reflection of our standard level of service and we take all feedback seriously. We appreciate your patronage over the years and want to make things right. Please reach out to our service team at your convenience so we can address any lingering concerns and ensure future visits are nothing less than exceptional. Thank you for bringing this matter to our attention, we hope to have the opportunity to regain your trust in the near future.

Helpful
April 19, 2024

Great job Leila, I appreciate your help and your very efficient customer service. Keep it up please and I’ll keep coming back to you and Byers Dublin! God bless, More

by beheryatef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leila Lopez
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Apr 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for choosing to work with Leila and Byers Subaru, and for taking the time to leave such a kind review! We are delighted to hear that Leila provided efficient and helpful customer service during your visit. We truly appreciate your support and hope to continue assisting you with all your vehicle needs in the future. Have a blessed day!

Helpful
April 14, 2024

Site had new location signs to understand layout of various areas including visit to service bay check in. Very easy. Clear summary of express service and wait area. Quick completion of work. Smooth More

by dandorsey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin and for your 5-star review! We are glad to hear that our new location signs helped make your visit easier. Our express service and waiting area are designed for seamless and quick experiences, so we're happy to know they were effective for you. We appreciate your business and hope to see you again soon!

Helpful
April 11, 2024

It was a great experience! I came in at about 1:30 and was out by 2:30 with a freshly washed car! Oil change and tire rotation! Thank you Dublin Subaru! You are the best!❤️ More

by rbroderick1286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Byers Subaru Dublin responded

Thank you so much for this amazing review! We are thrilled to hear that your experience at Byers Subaru was a great one. It's always our goal to provide speedy and efficient service, and we're glad we were able to get you back on the road in just an hour. Thank you for being part of the Dublin Subaru family, and we look forward to continuing to take care of your vehicle needs in the future!

Helpful
April 09, 2024

I brought my 2017 Crosstrek in for an oil change and tire rotation. The availability of the Express Service is greatly appreciated. The staff was professional, courteous, and friendly. More

by bobfx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Scott and Aidan Phipps. 5 stars for both.
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Apr 19, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin for your recent service visit! We're thrilled to hear that our Express Service option made your experience more convenient and that our staff could provide you with professional and friendly service. Your satisfaction is our top priority, and we look forward to seeing you again for any future service needs. Safe travels in your 2017 Crosstrek!

Helpful
April 09, 2024

Service was quick and easy. The addition of a fenced-in dog play area was a nice touch. More

by ASB 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Contact
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Apr 12, 2024 -

Byers Subaru Dublin responded

Thank you for your kind words and high rating, we appreciate your taking the time to leave a review! At Byers Subaru Dublin, we strive to make the service process as quick and easy as possible for our customers. We're glad to hear that you also enjoyed our new fenced-in dog play area - we love being able to welcome our furry friends along with their owners. We hope to see you again soon for any of your vehicle needs!

Helpful
April 03, 2024

Tanner was professional, knowledgeable, efficient and delightful! He sold me on Byers Subaru service center. We’ll be back. More

by cassiemaull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner
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Apr 04, 2024 -

Byers Subaru Dublin responded

Thank you for the kind words, we're thrilled to hear that Tanner provided such a great experience for you! We pride ourselves on our knowledgeable, efficient and friendly staff and are delighted to know that they left a lasting impression on you. It's wonderful to hear that you were so satisfied with your visit to Byers Subaru Dublin and we look forward to welcoming you back in the future. Thank you for choosing us as your service center!

Helpful
March 30, 2024

Everyone at the dealership was very helpful, patient, and genuine. While shopping for our new Forester, we never felt any pressure, just a wonderful group of employees. From our amazing salesperson, to the f More

by bradleydmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renae Marcum-amazing
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Apr 01, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin, we really value your business and are so glad to hear that our team was able to make your car shopping experience enjoyable. We strive to create a pressure-free environment and are delighted that you felt at ease during the process. Our team is grateful for your kind words and hope you enjoy your new Forester! Happy driving!

Helpful
March 29, 2024

Byers Subaru Dublin is my favorite place to get service and buy my cars! They always give me the best deal. More

by taegravy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
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Apr 01, 2024 -

Byers Subaru Dublin responded

Thank you so much for your continued loyalty to Byers Subaru Dublin! We are delighted to hear that we are your preferred dealership for both service and purchasing vehicles. Our team is dedicated to providing our customers with the best deals and top-notch service, and we are thrilled to know we have succeeded in meeting your expectations. We appreciate your positive review and look forward to serving you again soon!

Helpful
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