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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
490 Reviews
Call Service Center (614) 416-4465

490 Reviews of Byers Subaru Dublin - Service Center

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September 20, 2023

Courteous, kept well informed, fast service, and great customer service from drop-off to pickup. More

by JUSTJACK73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean, Lyle
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Sep 22, 2023 -

Byers Subaru Dublin responded

Thank you so much for your kind review, we are always delighted to hear from customers like yourself who enjoyed their experience here at Byers Subaru Dublin! We understand that your time is valuable and take pride in providing fast service. It's rewarding to know that the courtesy of our staff was also noticed. We appreciate you recommending us and hope to see you again soon.

September 20, 2023

Friendly, reliable and trustworthy. I have been pleased every time I have brought my car in for service More

by ginamalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
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Sep 22, 2023 -

Byers Subaru Dublin responded

Gina, thank you for taking the time to write such a wonderful review! We are so glad you have been pleased after each visit to Byers Subaru Dublin. We understand that your car is an important part of your life, so we are committed to providing friendly and reliable service that you can trust. We appreciate your continual support as our customer and look forward to seeing you again soon!

September 17, 2023

They completed the work on time and, most importantly, they did not try to upsell me on services and parts which I did not need. More

by DRDEC99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 16, 2023

Excellent Timely All of the agents were efficient and friendly The shuttle service worked very well More

by LJUNVERFERTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom excellent
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Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 16, 2023

Got me right in after my car broke down on 270. It was diagnosed in 24hr and fix within 48hr. Very pleased More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 16, 2023

In fifteen words minimum for this survey I think the staff of Byers Dublin Subaru are courteous and attentive More

by ASMITH8325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha gets 5 stars too
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Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 14, 2023

Severe lack of communication both internally and with their customers. Lacking empathy due to their lack of communication, follow-up, or error. More

by rk06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Day
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tricia
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Sep 15, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to review your experience with Byers Subaru Dublin. We apologize for any lack of communication that you have experienced. As a company, it is our priority to ensure that our customers are heard and that we are able to provide a service that meets their expectations. I understand how frustrating miscommunications can be and again apologize for this issue.

September 13, 2023

I stopped for an express oil change. The staff was pleasant and efficient, the work done while I waited in a comfortable lounge area, and I was out in 20 minutes. Very nice! More

by dmanndvm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you for your recent visit to Byers Subaru Dublin and for taking the time to share your positive review. We are so glad to hear that our staff was pleasant and efficient during your express oil change, and that you found our lounge area comfortable! We strive for a timely service experience and we’re delighted that you were out after just twenty minutes. Your satisfaction is important to us, so again thank you for sharing feedback from your visit with us. Wishing you safe travels in your Subaru!

September 13, 2023

Was very professional and did what was asked in a quick manner. Waiting room was clean and comfortable. More

by stclairscottcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you for the positive review and for choosing Byers Subaru Dublin! We appreciate your kind words about our team and take pride in providing a welcoming environment. We are delighted to hear that we were able to help you professionally and in a timely manner. Your satisfaction is our number one priority and through feedback like this, we can continue to exceed expectations. Thank you again for your business, we look forward to assisting you with any of your future automotive needs.

September 12, 2023

You have always been reliable, exactly what my family needs. You are upfront and take care of my short term and long term needs. Thank you! More

by oksana.boukhtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you so much for your kind review, we truly appreciate it. It isn't always easy finding a reliable car dealership that helps you take care of both short-term and long-term needs, so we are glad that we were able to meet yours! We strive to be upfront with all of our customers' inquiries and needs, and it's wonderful to know that we achieved this in taking care of you. We hope to continue providing you with reliable service for your family in the future. Thank you again!

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