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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
489 Reviews

490 Reviews of Byers Subaru Dublin - Service Center

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October 08, 2023

Attentive, flexible, very friendly, conscientious, affordable, and reliable. Professional team with with consistently high customer service. More

by PJBJ32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Byers Subaru Dublin responded

Thank you for the five-star review and the kind words. We are delighted to hear that we exceeded your expectations, that our team was able to provide attentive and friendly service with exceptional customer support! We appreciate your recognition of our goal to make Byers Subaru Dublin your reliable and affordable destination for all your vehicle needs. We look forward to continuing to serve you with a commitment to quality and reliability.

October 07, 2023

This dealership is clean and comfortable. The people were courteous and efficient, and the waiting area was nice. I especially appreciated that the TV was OFF. Other people who were waitin More

by CJBRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Byers Subaru Dublin responded

At Byers Subaru Dublin, we go the extra mile to make our service guests feel welcome and comfortable. It's wonderful to hear that you took notice of how clean and efficient our dealership is, along with the professionalism of our associates. We're especially pleased that you appreciated the lack of a TV in the waiting area! That's something special that we offer our guests for peace and quiet while they wait for their vehicle. Thank you for your kind words about your Impreza service experience with us – it's always a pleasure working with you.

October 05, 2023

Pleasant staff; efficient system for oil changes. Comfortable waiting area.reasonable costs for oil change/tire rotation More

by HARRISS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Byers Subaru Dublin responded

Greetings and thank you for your kind words about Byers Subaru Dublin. We are humbled that you would take the time to share your positive experience with us! Our goal is to provide a hassle-free dealership experience for our valued customers, from efficient routine maintenance services to friendly staff members who make it easy to get what you need. We’re glad that your oil change and tire rotation service went off without a hitch while you were in our comfortable waiting area. Your feedback reaches us at an opportune time as we are continuously striving to become even better in providing top-of-the-line customer service and great value – thanks again for taking the time to let us know how we’re doing!

September 30, 2023

In and out in a short time . Service rep was kind and helpful. Cashier was friendly and helpful. More

by MABTHOMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Byers Subaru Dublin responded

Thank you for your five star review of Byers Subaru Dublin! We appreciate your taking the time to review us and give us such a favorable rating. Our goal is to provide our customers with excellent customer service at every step of their journey with us, from sales to service, and we're glad that you felt that on your visit. We also strive for fast and efficient turnaround times for services, so we're thrilled to hear that was the case for you! We thank you again for leaving such a kind review, and we hope to see you soon!

September 26, 2023

Disappointing that my car goes in for service and comes out worst than when it went in. Slow process to fix it! More

by CLFPPG
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danni
Nov 15, 2023 -

Byers Subaru Dublin responded

Thank you for bringing your concerns to our attention, we truly apologize for the disappointing experience you had when getting your car serviced. We strive to provide exemplary customer service with efficiency and hope that you will give us a chance in the future to prove it so that we can restore your confidence in us. If there’s anything more that we can do for you, please don’t hesitate to reach out!

September 26, 2023

Excellent people and trustworthy service. I always use Byers Subaru for my car service and maintenance. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Byers Subaru Dublin responded

Thank you for your review, Liz! We are delighted to have earned your trust and loyalty. Our team strives to provide exceptional service that meets your individual needs every time you visit us. We look forward to continuing serving you with outstanding customer service and excellent maintenance in the future.

September 25, 2023

Appreciate the answering of my many questions regarding care for my low mileage Crosstrek. Thanks for your patience. More

by sandraschott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for the five-star rating, Sandra! We are so glad we could answer all your questions about caring for your Crosstrek. At Byers Subaru Dublin, we want to ensure our customers know how best to care for their vehicle and are more than happy to provide any additional assistance or information our community needs. We recognize our customer's time is valuable and appreciate that you took the time to visit us. We hope you have a safe and enjoyable drive!

September 25, 2023

Very helpful and attentive, they answered all my questions and left me at ease with everything they did. More

by esseman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Laub
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for your review and for choosing Byers Subaru Dublin! We appreciate that you found our staff helpful and attentive to all of your questions. Our core priority is excellent customer service; we strive to inform and educate the people who walk through our doors so they leave knowing everything about the car they purchased or leased. We hope you enjoy your experience with us for years to come, and invite you back whenever you are in need of any future services or assistance. Have a wonderful day!

September 25, 2023

Great customer service. Product knowledge and timely transaction were positives. Our salesperson was attentive, helpful and professional. More

by wasdon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zach Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to share your experience with Byers Subaru Dublin, Wasdon! We are delighted to learn that we were able to exceed your expectations. It is our mission to help each customer find exactly the vehicle they need through attentive service and expert product knowledge. We are thrilled that we delivered on this promise for you and thank you for your kind words about your salesperson, as well as the timely transaction. We consider every review a valuable opportunity to understand where we are making an impact and what areas need improvement. Your comments have been incredibly helpful in assisting us in continuing to be a dealership of excellence. Thank you again and we look forward to seeing you again soon!

September 25, 2023

The service was quick and communication was good. Will gladly bring my car back for service. More

by Clark_manning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Byers Subaru Dublin responded

We're thrilled to hear that you had a great experience at our dealership, Clark! We value your trust in us and our team strives to demonstrate customer satisfaction each and every visit. We are so glad that our quick service and excellent communication met your expectations and we look forward to seeing you again on your next visit!

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