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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
489 Reviews

489 Reviews of Byers Subaru Dublin - Service Center

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December 01, 2023

I was provided with the service quickly and it was a during one of their busiest days. More

by I don’t know what that is
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Byers Subaru Dublin responded

Thank you for your 5-star rating, and for allowing us to take care of your vehicle here at Byers Subaru Dublin. We understand how valuable your time is, and the fact that you were able to get the service you needed on one of our busiest days is a testament to our hardworking and dedicated team who do their best to provide excellent customer service. We appreciate your patronage and look forward to seeing you again soon!

November 30, 2023

Great staff. Confident with the service techs I would recommend Byers to family and friends More

by jill.howard134
Recommend Dealer
Yes
Employees Worked With
Tracy
Nov 30, 2023 -

Byers Subaru Dublin responded

Jill, thank you for taking the time to write a review about Byers Subaru Dublin! We are honored that you would recommend us to your family and friends. Our staff works hard to make sure our customers are equipped with the best service possible and we're glad that you had a positive experience. We appreciate your vote of confidence in us and look forward to communicating with you soon.

November 30, 2023

fixed problem took 1-1/2 hours for slow tire leak fix the gal at service desk was great More

by rjrosejohn
Recommend Dealer
Yes
Nov 30, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to review Byers Subaru Dublin! We're pleased you found our service desk team member wonderful, and we appreciate your patience as we worked to resolve your tire leak problem. We strive to provide world-class customer service and it's rewarding when a customer is satisfied with their experience. We value your feedback and look forward to welcoming you back soon. If there is ever anything else that we can do for you in the future, feel free to reach out - we are here for you!

November 30, 2023

Thorough as fast Provided good information and recommended best coupon. You've got enough words now. More

by jmfclf
Recommend Dealer
Yes
Employees Worked With
Grayson
Nov 30, 2023 -

Byers Subaru Dublin responded

Thank you so much for your five star review of Byers Subaru Dublin! We are proud to hear that we were able to provide you with thorough, timely service. It's great that you found the information we provided to be helpful and appreciate you noting our coupon offerings. Once again, thank you for taking the time to leave us this wonderful review. We hope to continue providing a satisfactory experience for all our customers in the future.

November 30, 2023

word word word word word word word word word word word Stip bothering me for these damned reviews word word word word word!!!!! More

by cndevegv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Byers Subaru Dublin responded

We appreciate your 5-star review of Byers Subaru Dublin!

November 29, 2023

Teresa was great and really helpful. Finance took a long time. I love my new Subaru More

by kendrafrontz
Recommend Dealer
Yes
Employees Worked With
Teresa Hoffman
Nov 29, 2023 -

Byers Subaru Dublin responded

Thank you for your review Kendra! We are pleased to hear that you had great experience with Teresa and that you love your new Subaru. We apologize for the time it took in finance and we take feedback of this kind very seriously. Your satisfaction is our number one priority, so we thank you for bring this to our attention. Should there be anything else we can do to make your experience even better moving forward, reach out to us directly!

November 29, 2023

They took care of what I scheduled to have done and investigated another issue I had and told me what the issue was and the additional cost that was involved and they took care of it while I was there. More

by PAMELA.GATTON
Recommend Dealer
Yes
Employees Worked With
Subaru Service department
Nov 30, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to leave your feedback about Byers Subaru Dublin, Pamela. We appreciate both the 3-star rating and the detailed description of your experience. It's heartening to hear that our team took care of the work you had scheduled and also helped investigate another issue you had. We strive to tailor our services to our customer's needs and are glad this was the case in your visit with us. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to any chance we have to show you our commitment to excellence in customer service!

November 28, 2023

Express needs to be under 1 hour. I have no further comments. Please stop the survey. More

by MATTHEW.YODER85
Recommend Dealer
Yes
Nov 29, 2023 -

Byers Subaru Dublin responded

Thank you for visiting Byers Subaru Dublin and taking the time to review your experience, Matthew! We appreciate your feedback and suggestions. We value customers like you who value their time, and understand that quality service needs to be done quickly without compromising excellent craftsmanship. We are continuously aiming to improve our Express service, so we will incorporate your suggestion in setting our standards for Express service timing. Please consider visiting us again in the near future as we strive to provide an even faster turnaround experience that meets your satisfaction. If you have any questions or other feedback, please do not hesitate to get in touch with us directly. Thank you for choosing Byers Subaru Dublin!

November 27, 2023

Excellent I was able to get above and beyond service with Monte. He was very responsive to me More

by samuelejonessr
Recommend Dealer
Yes
Employees Worked With
Monte
Nov 27, 2023 -

Byers Subaru Dublin responded

Thank you for leaving your review and for choosing Byers Subaru Dublin! We are glad to hear that you had a great experience with Monte, and appreciate your kind words. We strive to provide exceptional and personalized customer service to all our customers, so it's always wonderful to hear when we have achieved this. We look forward to seeing you again in the future!

November 27, 2023

Friendly service and waiting area is comfortable and well stocked with refreshments. Express service allows a short time frame for the customer wait. More

by rsgrand
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Haskins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Atef Behery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Day
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Byers Subaru Dublin responded

Thank you for your wonderful review of Byers Subaru Dublin! We appreciate your kind words about our friendly service and comfortable waiting area. Our talented technicians work hard to get your vehicle serviced quickly, which is why we offer Express Service. We're glad you found it helpful during your visit. We look forward to seeing you again on your next visit! Thank you for choosing Byers Subaru Dublin.

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