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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
489 Reviews

489 Reviews of Byers Subaru Dublin - Service Center

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December 30, 2023

I had a problem with a tire and used the Express service. A technician found that the tire had been ruined by a piece of metal and had to be replaced. The staff did a nice job of communicating with me thro More

by rbeach3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2024 -

Byers Subaru Dublin responded

Thank you for leaving a review, we're happy to hear that your experience with our Express service and staff was a positive one. We strive to make our customers feel informed and taken care of during the service process. I'm sorry to hear that your experience with the sales department did not meet your expectations. We value feedback from our customers and will pass on your comments to the necessary teams in order to improve our customer experience in all areas. We greatly appreciate your continued support and look forward to providing exceptional service for all future visits. Thank you for choosing Byers Subaru Dublin!

December 28, 2023

A great car buying experience. Teresa Hoffman went over and above. I love my new Crosstrek! I would recommend Byers Subaru Dublin to anyone looking for a great car and customer ser More

by lauralmoore
Recommend Dealer
Yes
Employees Worked With
Teresa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin, Laura! We're so glad to hear that Teresa was able to provide exceptional service and help you find your perfect car. Welcome to the Subaru family! We truly appreciate your recommendation and hope to see you back at our dealership in the future. Enjoy your new Crosstrek!

December 26, 2023

My salesman was gone but the girl in service department took care of me! Fantastic! More

by mikekirtos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name!
Dec 27, 2023 -

Byers Subaru Dublin responded

Thank you for the kind words and positive feedback, Mike! We are delighted to hear that our service department took care of you and provided excellent customer service. We pride ourselves on our exceptional team and we will make sure to pass along your compliments to them. Thanks again for choosing Byers Subaru Dublin, we look forward to welcoming you back in the future!

December 15, 2023

So far I am satisfied with the service I received. Everyone is friendly and helpful. More

by MUMZBAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Byers Subaru Dublin responded

Thank you for leaving a review for Byers Subaru Dublin, we are happy to have met your expectations and appreciate your feedback! We strive to provide friendly and helpful service to all our customers, and it's great to hear that this reflects in our reviews. Thank you again for taking the time to leave us a review!

December 11, 2023

Service people are very helpful and they had us out in no time. Really enjoyed the hot chocolate. More

by iiijakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Byers Subaru Dublin responded

We are overjoyed to hear that you had such a delightful experience here at Byers Subaru Dublin! Thank you for taking the time to let us know how we did. Our service team strives to ensure each guest leaves happy, and your review is confirmation they're doing just that. Once again, thank you for your 5-star review. We look forward to seeing you soon.

December 11, 2023

No complaints with the service and would recommend . Timely and answered my questions kindly.t More

by guffreyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know it was a while back
Dec 12, 2023 -

Byers Subaru Dublin responded

We are so pleased to hear that you had a great experience with us, Thank you for taking the time to let us know. At Byers Subaru Dublin we aim to give every guest an exceptional car buying and servicing experience, where you can trust our expertise and quality customer care. We are delighted to hear that we exceeded your expectations and that we could assist you in a timely manor. Again, thank you for your kind words, we look forward to seeing you in the near future.

December 09, 2023

So far good service and i am out efficiently. Feel amgood about the service. Good job More

by Gartmintun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Byers Subaru Dublin responded

Thank you for your positive review, and for choosing Byers Subaru Dublin! We are thrilled to hear that you had a good service experience with us, and we’re proud that you feel so positive. Our team works hard to provide excellent service in an efficient manner, and we’re glad this was reflected in your visit. We hope to see you again soon!

December 08, 2023

Great customer service, support is convenient and nearby in our neighborhood. We Love our Subarus! More

by nlgc61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monte Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Byers Subaru Dublin responded

Thank you so much for your five-star review, ! It sounds like you are a loyal fan of Subaru vehicles, and we are delighted to serve you and your neighborhood. Our team strives to provide the best customer service possible, from our convenient locations nearby to the support we offer to each one of our customers. We thank you for your loyalty and look forward to being there with you throughout whatever journey may come in the future.

December 02, 2023

Very helpful and responsive to my needs and questions. They made suggestions and explained various options very clearly. More

by moorewrmoore
Recommend Dealer
Yes
Employees Worked With
Monte Curry
Dec 05, 2023 -

Byers Subaru Dublin responded

We're so relieved to hear that you had such a pleasant experience at Byers Subaru Dublin! We strive to provide our customers with excellent service and it's wonderful to know your expectations were exceeded. Thank you for taking the time to review us! It's customers like you who make coming to work every day enjoyable. If there is anything else we can do for you, please don't hesitate to reach out. We hope you will continue to trust us for all of your automotive needs in the future!

December 02, 2023

Clean, timely, overall great experience. I appreciate being able to drop in, convenient for me More

by tnkgardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Byers Subaru Dublin responded

Thank you for your kind review! We're so pleased to hear that you had a great experience at Byers Subaru Dublin. Our staff is always happy to help if you can drop in unexpectedly and we appreciate the convenience it brings to our valued customers like yourself. Your feedback is invaluable and we are glad that you had such a pleasant experience with us. Thank you for choosing Byers Subaru Dublin!

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