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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
690 Reviews
Call Service Center (614) 416-4465

690 Reviews of Byers Subaru Dublin - Service Center

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October 04, 2024

Disappointed that I was told I would have to pay a $170 diagnostic fee for something that took AutoZone a total of 5 minutes to diagnose. Ended up being $201 and that cost isn’t removed when you have the r More

by amcboone12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No clue who Ann Hill is
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Oct 04, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating unexpected costs can be and appreciate your bringing this to our attention.

October 03, 2024

My September 2024 visit for an oil change was the fastest service I've ever received. Excellent representative who checked me in. More

by gandt15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance in sales and Jimmy in finance were top notch. I bought my 2025 Forest from Lance.
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Oct 04, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience! We're thrilled to hear that your oil change was quick and that our representative provided excellent service. We look forward to serving you again.

October 01, 2024

Service is good but very expensive for me. Anytime I bring the vehicle it is more than $1000 More

by RAVIRAJ67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Oct 02, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to share your feedback. We're glad to hear that you're satisfied with our service, but we're sorry to learn that you find it expensive. We understand how important it is to find a balance between quality service and cost. We strive to provide excellent service and use high-quality parts to ensure your vehicle runs smoothly and safely. To help manage costs, we offer a range of financing options and periodic promotions that might be of interest to you. Please feel free to reach out to us directly, so we can discuss your concerns further and explore ways to better meet your needs. We value your business and are committed to finding a solution that works for you.

October 01, 2024

Courteous professional trustworthy. I have been buying cars here for 25 years and will continue to do so. More

by paulafoster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria, Ann Hill
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Oct 02, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words and for being such a loyal customer over the past 25 years! It's always a pleasure to serve you, and we're thrilled to hear that you find our team courteous, professional, and trustworthy. We look forward to continuing to meet your car buying needs for many more years to come. If there's anything else we can do for you, please don't hesitate to reach out.

October 01, 2024

Always great service, courteous and professional. Wouldn't take my car for service anywhere else. More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Oct 02, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We’re thrilled to hear that you consistently receive great service from our team. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with courteous and professional care for your car. See you next time!

September 30, 2024

This is the second time all the silver bolts on my tires weren't put back on. The first time it was only one. Ordered the part myself and at the next oil change asked them to put it back on. This time th More

by coffeysan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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September 29, 2024

Great people top work with and all very professional. They were able to resolve issues with Subaru regarding living out of state. More

by john@jjassociatescpa.com
Recommend Dealer
Yes
Employees Worked With
Bob Gaunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Hoffman
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Sep 30, 2024 -

Byers Subaru Dublin responded

Thank you for your kind words! We're thrilled to hear that our team could help resolve your issues with Subaru, even with you living out of state. If you need any further assistance, please don't hesitate to reach out.

September 29, 2024

The staff at Byers Suburu are friendly and organized, and I always feel welcome. The waiting area is inviting. Maintenance results are thoroughly explained. More

by ckstringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
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Sep 30, 2024 -

Byers Subaru Dublin responded

Thank you for your kind words! We're delighted to hear that you feel welcome and comfortable at Byers Subaru. Our team strives to make every visit a positive experience, and we're glad to know our efforts are appreciated.

September 29, 2024

Great service, punctual thorough and dependable. Best ever! Subaru service I’ve gad.. recommend without hesitation.. More

by Mdavismintun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Sep 30, 2024 -

Byers Subaru Dublin responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Your recommendation means a lot to us. Safe travels in your Subaru! 🚗🌟

September 29, 2024

Very easy to schedule appointment. Waited for car to be worked on. Work was completed promptly. Thorough readout of work done and suggested repairs was provided More

by vashok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leila Lopez
Report | Print
Sep 30, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to leave us such a positive review! We’re thrilled to hear that scheduling was easy and that your car was serviced promptly. Our team takes pride in providing thorough and clear readouts of all work done and suggested repairs, so it's great to know you found it helpful.

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