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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
485 Reviews

485 Reviews of Byers Subaru Dublin - Service Center

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February 17, 2024

Efficient Friendly, efficient, quick- got done what I needed done All good except this survey More

by jrustw
Recommend Dealer
Yes
Employees Worked With
Service advisor was Mitchell Edward
Feb 19, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to leave such a positive review about your recent experience at Byers Subaru Dublin. We are so happy to hear that our team was able to provide you with efficient and friendly service during your visit. However, I am sorry to hear that our survey left a negative impression on an otherwise great experience. We value all feedback from our customers and use it to continually improve and provide the best service possible. We appreciate your business and look forward to seeing you again in the future for all your vehicle needs!

February 15, 2024

Fast service, kept updated throughout, nice waiting area. Very convenient. Smooth experience overall, and quicker than I expected. More

by borgmatrix
Recommend Dealer
Yes
Employees Worked With
Leila
Feb 16, 2024 -

Byers Subaru Dublin responded

Thank you so much for the 5-star review, we really appreciate it! We are thrilled to hear that you had a smooth and convenient experience with fast service. Our team always aims to keep our customers updated throughout their visit to ensure a positive experience. Glad you enjoyed our waiting area, we strive to make it comfortable and convenient for all of our guests. Thank you again for choosing Byers Subaru Dublin and we look forward to seeing you again!

February 11, 2024

I was able to get next day service for sudden malfunction. I appreciate being worked in so quickly. More

by lpbirdwell
Recommend Dealer
Yes
Employees Worked With
Trisha
Feb 15, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to share your experience at Byers Subaru Dublin! We are so pleased to hear that you were able to receive prompt and efficient service for your vehicle. Our team works hard to accommodate our customers' needs, especially in unexpected situations like yours. We truly value your business and hope to continue providing excellent service in the future. Thank you again for choosing Byers Subaru Dublin!

February 11, 2024

The entire team was professional, courteous and accommodating. They worked hard and well together to make sure their client was happy with the experience. More

by Rjlis1
Recommend Dealer
Yes
Employees Worked With
Jorge Figueroa
Feb 12, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to leave a review, we are thrilled to hear that your experience at Byers Subaru Dublin was top-notch. Our team strives to provide exceptional service and it's always wonderful to receive positive feedback from our happy clients. We look forward to seeing you again soon!

February 10, 2024

The service was excellent! I was met immediately upon arrival and the car was inspected, oil changed, and tires rotated within an hour! Best service center I have ever encoun More

by comptonl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Byers Subaru Dublin responded

Thank you for your kind words and recommendation, we are thrilled to hear about your excellent service experience at Byers Subaru Dublin! We pride ourselves on providing efficient and thorough service for our customers, so it's great to know that we met or exceeded your expectations during your visit. Our team always strives to provide exceptional customer service, and I will be sure to share your review with them. Thank you again for choosing Byers Subaru Dublin, and we look forward to assisting you with all of your vehicle needs in the future!

February 10, 2024

My first appointment, which was scheduled by chatting with someone at your website, was for this past Monday at 4 PM. I took 2 1/4 hours off work, and when I arrived at the dealership, they told me they More

by bobbir0
Recommend Dealer
Yes
Feb 15, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin and for taking the time to leave a review, we truly appreciate your feedback. We apologize for any inconvenience caused during your initial appointment. We strive to provide accurate and helpful information through our chat feature on our website, and it sounds like we fell short in this instance. Your comment has been forwarded to our team so we can address the issue and ensure it does not happen again in the future. It's great to hear that you were able to reschedule and have your windshield recalibrated on Wednesday. We're glad that you didn't have to sacrifice using your cruise control while driving. If there is anything else we can do to make your experience with us even better, please don't hesitate to reach out. Thank you again for choosing Byers Subaru Dublin and we hope to see you again soon!

February 09, 2024

The service was fine but these incessant requests for reviews are pissing me off Lol More

by dday6
Recommend Dealer
Yes
Employees Worked With
Idk. This is annoying
Jul 08, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience with us, we're glad to hear that our service was satisfactory during your visit. I apologize if the repeated requests for reviews have been bothersome. We truly appreciate our customers' feedback and use it to continually improve our services, but we understand it can become annoying. Your feedback is valuable to us and I will make sure to pass it along to our team so we can find a better balance in asking for reviews. Thank you again for choosing us and we hope to have the opportunity to serve you again in the future!

February 07, 2024

Great service center, technician very knowledgeable and helpful. Love that they have an express line! In and out in 30 minutes!! More

by gefravel
Recommend Dealer
Yes
Feb 09, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to leave such a positive review, we truly appreciate it! Our technicians work diligently to provide top-notch service and ensure our customers' vehicles are running smoothly. I'm happy to hear that their expertise was helpful to you during your visit. We're also glad that our express line option was convenient for you and got you in and out quickly. We know your time is valuable and strive to make servicing your vehicle as efficient as possible. Thank you again for choosing Byers Subaru Dublin for your automotive needs. We look forward to seeing you again!

February 06, 2024

The service was friendly and fast. The waiting room was nice, clean and had snacks/ drinks. More

by bslaven4now
Recommend Dealer
Yes
Employees Worked With
Mitchell Edward
Feb 08, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin for your vehicle service needs! I am delighted to hear that our team provided friendly and timely service during your visit. Our customers' experience is our top priority, so we are happy to hear that you enjoyed our waiting room amenities as well. Please don't hesitate to reach out if there is anything else we can assist with in the future. We appreciate your support and hope to see you again soon at Byers Subaru Dublin!

February 05, 2024

Quick oil change and tire rotation. Took less than an hour. Friendly staff, good experience. More

by thall30
Recommend Dealer
Yes
Feb 06, 2024 -

Byers Subaru Dublin responded

We're thrilled to hear that your recent visit to Byers Subaru Dublin was timely and pleasant! Our team is dedicated to providing efficient and friendly service, so it's wonderful to know that we succeeded in meeting your expectations. Thank you for taking the time to leave a review and for choosing us for your oil change and tire rotation needs. We look forward to seeing you again in the future!

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