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Byers Subaru Dublin - Service Center

Columbus, OH

4.7
245 Reviews
Call Service Center (614) 416-4465

245 Reviews of Byers Subaru Dublin - Service Center

Sort by
September 24, 2023

Good service and will have another maintenance next time over there! Waiting over there doesn't take much time. More

by cchang05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for rating us 5 stars and for choosing Byers Subaru Dublin for your service needs! We're glad to hear that your wait time was not too long. We always strive to make sure our customers have a smooth, hassle-free experience and it's great to know that we accomplished just that. We hope you'll be back for your next scheduled maintenance visit soon - we'd love to see you again! Thank you for taking the time to review us. Have a fantastic day!

Helpful
September 24, 2023

An employee I wasn’t working with responded to me like I was an idiot when he overheard a concern I had regarding the sudden drop in my gas mileage. It is weeks later, and it still bothers me. More

by Eyesyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Braunbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Byers Subaru Dublin responded

We're sorry to hear about your experience at Byers Subaru Dublin, and we apologize for the discourteous response you received. We strive to provide top customer service and are sorry that it didn't meet your expectations in this instance. Your feedback is taken seriously, and we'll make sure that the appropriate steps are taken to ensure that similar incidents don't happen in the future. We truly value our customers and hope that you will give us another chance in the future. Thank you for bringing this to our attention.

Helpful
September 23, 2023

Good deals. Quick service. Friendly professionals. They try to accommodate as best they can.It is my regular mtc shopS More

by Falsoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you so much for the great review and your ongoing loyalty! We are proud to offer incredible deals here at Byers Subaru Dublin as well as provide prompt, personalized service that our customers love. That means a lot to us. We also strive to create a professional yet friendly atmosphere because we want everyone who comes in to feel like part of the family. We really do appreciate your business and can't thank you enough for choosing Byers Subaru Dublin! Please don't hesitate to reach out if there is ever anything else we can do for you.

Helpful
September 23, 2023

Service was good. I had to go back after I left because they have me my key back--minor inconvenience. Biggest concern about the strarter was not fixed in my mind; as More

by sarahspiegel81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you so much for taking the time to review your experience with Byers Subaru Dublin, we sincerely appreciate it! We're glad to hear that our service was good overall. We apologize that you had to come back into the dealership after leaving and we regret any inconvenience this may have caused you. We understand how vital a reliable vehicle is, and we are sorry that you still have concerns about your starter stalling out. Our team will always be available to answer any questions or address any lingering concerns you may have. We thank you for choosing us as your automotive home and should any other issue arise or if there is anything else we can help with please don't hesitate to reach out.

Helpful
September 22, 2023

Not to happy with the service department. I went in with a $50.00 coupon I received in an email. They said it would be honored and applied to the bill. I was there to get an oil change and ti More

by csabins1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leila lopez
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Sep 25, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to review your experience with us, we take all feedback seriously and strive to serve our customers the best way possible. We apologize for any confusion regarding the discounts that were offered to you at the time of service. While there are many dealerships in the Columbus area, we do stand behind our commitment to provide quality service at competitive prices. We understand if this experience has led you to choose another dealership--our goal is always excellent customer satisfaction; therefore, if there is anything more that we can do for you please don't hesitate to contact us directly and our dedicated team will find a resolution as quickly as possible.

Helpful
September 20, 2023

Friendly, reliable and trustworthy. I have been pleased every time I have brought my car in for service More

by ginamalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
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Sep 22, 2023 -

Byers Subaru Dublin responded

Gina, thank you for taking the time to write such a wonderful review! We are so glad you have been pleased after each visit to Byers Subaru Dublin. We understand that your car is an important part of your life, so we are committed to providing friendly and reliable service that you can trust. We appreciate your continual support as our customer and look forward to seeing you again soon!

Helpful
September 20, 2023

Courteous, kept well informed, fast service, and great customer service from drop-off to pickup. More

by JUSTJACK73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean, Lyle
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Sep 22, 2023 -

Byers Subaru Dublin responded

Thank you so much for your kind review, we are always delighted to hear from customers like yourself who enjoyed their experience here at Byers Subaru Dublin! We understand that your time is valuable and take pride in providing fast service. It's rewarding to know that the courtesy of our staff was also noticed. We appreciate you recommending us and hope to see you again soon.

Helpful
September 17, 2023

They completed the work on time and, most importantly, they did not try to upsell me on services and parts which I did not need. More

by DRDEC99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

Helpful
September 16, 2023

Got me right in after my car broke down on 270. It was diagnosed in 24hr and fix within 48hr. Very pleased More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

Helpful
September 16, 2023

In fifteen words minimum for this survey I think the staff of Byers Dublin Subaru are courteous and attentive More

by ASMITH8325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha gets 5 stars too
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Sep 18, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

Helpful
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