Byers Subaru Dublin - Service Center

The service is great and the waiting time is reasonable. I got a fancy discount as well. A pleasant experience there. I got a fancy discount as well. A pleasant experience there. More

The staff was courteous and answered all of my questions. The waiting facilities are great! The waiting facilities are great! More

Instead of waiting in the customer service area to have my tires changed they were able to give me a car to use. This allowed me to get errands done before leaving on a trip across country. my tires changed they were able to give me a car to use. This allowed me to get errands done before leaving on a trip across country. More

I recommend Byers because Blayne taking care of us was wonderful. His communication was excellent. He explained why I needed a new tire and valve stem. The cashier who checked us out had minimal customer wonderful. His communication was excellent. He explained why I needed a new tire and valve stem. The cashier who checked us out had minimal customer service skills. She was too busy talking to acknowledge us. She did not say thank you, come again, nothing. She handed me the paperwork and receipt and went back to talking with whoever was with her. I do appreciate Blayne and the service department telling me I needed a new tire, that way I am safe while traveling. My windshield washer fluid light was on when we arrived, the reservoir was filled, and my light is still on almost 1 week later. I had to reset my maintenance reminder. More

Great service, great people. Quick with communication and a very honest diagnostic of my car and the situation. Quick with communication and a very honest diagnostic of my car and the situation. More

They were quick and friendly. However, my settings in my car were changed for my lights, seats and mirrors. The blanket that covers my back seat was on the floor. I was surpri However, my settings in my car were changed for my lights, seats and mirrors. The blanket that covers my back seat was on the floor. I was surprised. I thought I would get a free car wash but I guess not. My old dealership always offered a free car wash. More

Once again, I'm disappointed with Byer's Subaru of Dublin. They took my car to "fix the fix" and returned it in, basically, the same shape. The front panel on the driver's seat still sticks out appx. Dublin. They took my car to "fix the fix" and returned it in, basically, the same shape. The front panel on the driver's seat still sticks out appx. one inch (maybe 3/4 in. now). I'm not even sure they replaced the part, as it looks like the same part, just pushed in further. The hard, sharp plastic continues to dig into the back of my calf. I had to put a rag over the plastic so I don't get cut on it! Yes, my car is almost ten years old, but only has 107 (when I began this process), which is pretty low mileage for a car this age. In addition, I have taken excellent care of the car, so it's not that the "seat has been smashed down." (AND I'M OF AVERAGE WEIGHT/HEIGHT for females in the U.S.!). I have been quoted anywhere from $1100 to $1500 to get a new seat. Shame on you Subaru for doing nothing but taking my money and wasting my time! I don't know why you send out these surveys if you continue to do nothing about your poor service. I don't even know who Ann Hill is, so this is not a knock against her! I don't know why her name comes up in the survey options. More

New team was friendly and helpful! Kept me informed and went the extra mile to my car and repair. Service manager was excellent. Kept me informed and went the extra mile to my car and repair. Service manager was excellent. More

Did not receive adequate explanation why door lock didn't operate correctly. How was that connected to the tailgate issur? operate correctly. How was that connected to the tailgate issur? More

Service department was nice and helped me with all the questions and one request that I asked of them. Plus service was quick and didn’t take too long to complete. questions and one request that I asked of them. Plus service was quick and didn’t take too long to complete. More