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Byers Subaru Dublin - Service Center

Columbus, OH

4.6
489 Reviews

489 Reviews of Byers Subaru Dublin - Service Center

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October 07, 2024

The people were very friendly and understanding. Brittani explained what was needed to service my car and made sure it was done quickly. More

by bdavish2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittani
October 07, 2024

I had a great customer service experience. Staff is very personable and courteous! It was easy and hassle free! More

by trisha.renae94
Recommend Dealer
Yes
Employees Worked With
Greyson Gann
October 06, 2024

I took my car in to have a "Check Engine" light analyzed. They weren't able to recreate the cause, although they thought it was related to a single misfire in one cylinder after the car has been sitting out More

by Germain Honda Service Review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2024

Easy appointment- knew what to expect. Timely work completion. Brittany Depascale answered all my questions and researched my concerns to order a new seat. More

by diana1991us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRITTANY DEPASCALE
October 04, 2024

Worst experience with last service. I have informed clearly about what to be taken care in advance but nothing done. More

by qudrath.hussain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations. Your details are important to us, and we regret any inconvenience caused. We’d like to make it right—please contact our support team so we can ensure your concerns are addressed promptly. Thank you for giving us the opportunity to improve.

October 04, 2024

Disappointed that I was told I would have to pay a $170 diagnostic fee for something that took AutoZone a total of 5 minutes to diagnose. Ended up being $201 and that cost isn’t removed when you have the r More

by amcboone12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No clue who Ann Hill is
Oct 04, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating unexpected costs can be and appreciate your bringing this to our attention.

October 04, 2024

Quickly checked the car in for the appointment and got it done and ready to go withoout hassle More

by JANA.BERGFELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leele
October 04, 2024

Very comfortable feeling of trusting my car with them and friendly staff. Also they will make sure you are satisfy with the repair. More

by MCBETH5028
Recommend Dealer
Yes
Employees Worked With
Brandon Service Dept
October 04, 2024

Worked me in even though my appointment was mistakenly made at the wrong Subaru dealership and got me a Lyft home until ready. Awesome! More

by dpowell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payment folks we super nice of course!
October 03, 2024

My September 2024 visit for an oil change was the fastest service I've ever received. Excellent representative who checked me in. More

by gandt15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance in sales and Jimmy in finance were top notch. I bought my 2025 Forest from Lance.
Oct 04, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience! We're thrilled to hear that your oil change was quick and that our representative provided excellent service. We look forward to serving you again.

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