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Byers Subaru Dublin

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.7
1,653 Reviews
Byers Subaru Dublin has the new or used car you have been searching for "near me" at a price you can afford. With a friendly and helpful sales staff, highly skilled Subaru mechanics and multiple automotive certifications, Byers Subaru Dublin is your new Subaru dealer serving Columbus. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Subaru dealership. Learn more about what makes us great and sets us apart on our Why Buy from Us page. Visit us today and take a test drive in your dream Subaru or give us a call.
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2455 Billingsley Rd

Columbus, OH

43235

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Showing 1,653 reviews

June 11, 2024

Everything is great except for the price, an oil change shouldn’t cost $140.00. All the employees are wonderful to deal with though. More

by badisyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Jun 18, 2024 -

Byers Subaru Dublin responded

Thank you for bringing this to our attention, we appreciate your honest feedback. We apologize for any inconvenience that the high price may have caused you. We are constantly reviewing our pricing strategy and will take your comments into consideration as we continue to improve our services. We are glad that you had a positive experience with our employees and we hope to continue providing great service in the future!

June 07, 2024

I think the vehicle could have been cleaned better and making it a great vehicle. The car runs great. More

by kirkbridedan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grayson Gann was my salesman
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June 06, 2024

You can make an appointment to have your vehicle serviced here, but I have not found that necessary! There are at least three drive-up lanes where a service writer sets up your maintenance, takes your keys, More

by tcasey882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha (Service Writer), Ann Hill
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Jun 18, 2024 -

Byers Subaru Dublin responded

Thank you for the rave review, we are thrilled to hear that we were able to provide you with such a pleasant and efficient maintenance experience! Our goal is to make taking care of your vehicle as easy and stress-free as possible, which is why we have multiple drive-up lanes and a comfortable customer lounge. It's also great to hear that our service team kept you informed throughout the process - ensuring transparency and excellent communication is a top priority for us. We truly appreciate your recommendation and hope to see you again for your next scheduled maintenance appointment. Thank you for choosing Byers!

June 05, 2024

Maria was great and communicated everything very effectively and efficiently. The work done was satisfactory in this situation. More

by garrettloiselle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria, Ann Hill
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Jun 06, 2024 -

Byers Subaru Dublin responded

Hello and thank you for the positive review, and for mentioning Maria! She is a valued member of our team and works hard to ensure all of our customers are satisfied with their experience. We're happy to hear that she communicated effectively and was able to get everything done to your satisfaction. We appreciate your business and look forward to serving you again in the future.

June 05, 2024

Fixed issues timely and efficiently. Brakes are smooth no more grinding. Team was very polite More

by tiffini1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Jun 06, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to share your positive experience with us, and for choosing Byers for your brake repair needs! We are thrilled to hear that our team was able to fix the issue efficiently and in a timely manner. Providing excellent service with a smile is something we strive for, and we're glad to hear that our team was polite throughout the process. We appreciate your business and we look forward to serving you again in the future if any other automotive needs arise. Wishing you smooth braking from here on out!

June 05, 2024

interacted with new car group--very professional but had no interaction with service department so I'm afraid I have no basis to rate the service departmant. More

by jerryemison
Recommend Dealer
Yes
Employees Worked With
Teresa Hoffman
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Jun 06, 2024 -

Byers Subaru Dublin responded

Thank you for sharing your experience with our new car group, we are delighted to hear that they provided professional service. We also understand that due to not having any interaction with our service department, it may be difficult to judge their performance. However, we assure you that our service team is just as professional and dedicated to providing the best customer service possible. Please feel free to reach out if you ever have any questions or concerns regarding our services. Thank you for choosing Byers and we hope to have the opportunity to serve you again in the future.

June 04, 2024

Scheduling my service was efficient & easy. Drop off was a breeze & calling ahead for a loaner made it east to go about my day with minimal impact. Being able to conveniently pick up my car the More

by RFENTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Jun 06, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers for your Subaru service needs! We are thrilled to hear that your experience with scheduling, drop off, and loaner car services was efficient and easy. Our team strives to make the process as smooth as possible, so it's wonderful to know we achieved that for you. We truly appreciate your continued patronage and look forward to serving you in the future. Thank you again for choosing Byers!

June 03, 2024

Thank you for providing amazing service. It was my first time in and everyone was helpful and kind. More

by hasanyasmeen92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Jun 04, 2024 -

Byers Subaru Dublin responded

Thank YOU for choosing Byers! We are so happy to hear that you enjoyed your first visit with us and that our team provided helpful and kind service. Our goal is always to make sure every customer has a memorable experience with us. We look forward to welcoming you back in the future!

June 02, 2024

I was well informed about items that needed immediate attention and the need to check into new tires soon. The only complaint that I have is that the waiting area is so uncomfortable. Especially when More

by Bjrardin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leila Lopez was my advisor
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Jun 04, 2024 -

Byers Subaru Dublin responded

Thank you so much for taking the time to give us your feedback. We're happy to hear that our team was able to keep you informed about the necessary maintenance during your visit! We appreciate your honest review, and we do apologize if our waiting area did not meet your expectations. We understand waiting for a few hours can be uncomfortable, but we are always looking for ways to improve our customers' experience at our shop. We will certainly take your comments into consideration when making changes in the future. Thank you again for choosing Byers, and we look forward to seeing you again for any of your car maintenance needs. Have a great day!

June 01, 2024

My biggest reason for the average rating is the outrageous price for installing the 2 air filters. $50 is ridiculous for something that takes less than 2 minutes. It adds insult to injury that they More

by bzimmerm66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Jun 04, 2024 -

Byers Subaru Dublin responded

Thank you for your feedback, we appreciate your business. We understand that our pricing may seem high for the air filter installation, however, we strive to provide the best quality service and products for our customers. The filters we use are high-quality and have been proven to improve air quality and efficiency in homes. We also pride ourselves on our thorough inspection process which ensures proper functioning of the filters and overall heating and cooling system. We do value your loyalty as a customer and apologize if there was any confusion about the cost of this service. If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you again for choosing Byers.

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