Byers Subaru Dublin

Dealership is a total rip off - Very Bad experience We ordered 2015 Subaru Outback(3.6R) through this dealer during end of August through Subaru VIP program. We paid booking amount and the dealer said t We ordered 2015 Subaru Outback(3.6R) through this dealer during end of August through Subaru VIP program. We paid booking amount and the dealer said that it will take approx. 8 weeks to get the vehicle from the factory. They gave us the Retail Purchase Agreement which stated the total sale price of the vehicle. At the end of 6 1/2 weeks, we got a call from another Sales person saying that vehicle was delivered from the factory to their showroom. But to our surprise they also said that we needed pay an extra $2300 dollars since there was a mistake in what they quoted in the Retail Purchase Agreement. We went and met Mr. Keith Cordova and explained that they should have informed us within a week after we booked the vehicle and not this late when the vehicle was ready for pickup. He refused to sell us the car at the agreed price. He was very rude and he said that he can reduce a couple of hundred dollars, but he wanted us to sign a document saying that 'we got an excellent customer service from this dealer'! We asked him to refund the booking amount and walked away from the dealership. If this is the attitude of the Sales Manager when you are buying a new car; one can imagine how it will be when it comes to servicing your vehicle! This dealership is a total rip off. Please think twice before you go to this dealership. More

Surpassed my highest expectations Last year I had the good fortune to purchase a new Subaru Forester at Byers Dublin. The professionalism, expertise, and zealous devotion to customer Last year I had the good fortune to purchase a new Subaru Forester at Byers Dublin. The professionalism, expertise, and zealous devotion to customer satisfaction exhibited by Byers Dublin’s employees were astounding. The sales representative, Keith, was especially impressive. My first visit: My first visit to Byers Dublin was with my wife and kids. I wanted to see which vehicles best accommodated my family so I brought them along to get their opinions and to see how they would all fit in different vehicles. At that time I hadn't determined which make I was interested in. I didn't know whether I wanted to purchase new or used. I wasn't even sure whether I’d be purchasing something soon or putting it off to the distant future. Now most car dealers would run in fright at the sight of an indecisive ‘tire-kicker’ who has no intention to purchase anything on the day of his visit – not so with Keith. He gave us a warm welcome and spent a considerable amount of time answering our questions. He never asked pushy questions and he never made us feel like he’d rather be dealing with other customers who were actually prepared to purchase a car that day. The whole experience felt less like a visit to a car dealership and more like a free consultation with a Subaru scholar. Negotiations: A month or so later I returned to purchase a new car. I brought with me an entire brief bag full of pricing research I had conducted over the previous several weeks. I had factory invoice pricing on each Forester trim-line including invoice pricing on each available option. I also had detailed data on the actual prices paid for Foresters in central Ohio over the past month. I was determined to get an outstanding deal. If I were a car dealer and a prospective customer showed up and began to spread out a pile of invoice pricing on my desk I’d likely sigh, exhibit a non-verbal defensive posture, and assume that I’d be in store for long, tedious, and unpleasant negotiations. Keith, on the other hand, remained friendly and collaborative. He welcomed the data I brought as a useful tool to discuss the price of my new Forester. At the end of the negotiations I received a great offer that was lower than the offers I had received at any of the other dealers in town. Post-Sale: When I walked out to drive off in my new Forester I was pleased to see that they hadn't defaced it with ugly dealership logos that so many other dealers feel compelled to vandalize new cars with. I was so excited about my new car and the pleasant sales experience that I drove off without noticing that the floor mats were missing. When I contacted Keith about the oversight he went above and beyond his responsibilities to fix the situation. At his own expense and during his own time he drove to my house and dropped off upgraded all-weather floor mats. It was at that moment that I knew I had found a real gem of a dealer – one that I exuberantly recommend to family and friends. More

The dealership was courteous and professional. There was no haggling over the price as I had done all my homework before hand. Even the service staff is very respectful and knowledgeable. I have recommend no haggling over the price as I had done all my homework before hand. Even the service staff is very respectful and knowledgeable. I have recommended Subaru products and this particular dealership to many of my collegues. More

Overall I had a very positive experience at Bryers Auto, where I purchased my first car, a beautiful Subaru Crosstrek XV. The color that I wanted wasn't in stock but the dealership found the car that I want where I purchased my first car, a beautiful Subaru Crosstrek XV. The color that I wanted wasn't in stock but the dealership found the car that I wanted with a partner dealer and made the trade at zero charge to me! Now I have my dream car, and I am a happy camper. I also contacted Keith a couple of times after the purchase with questions that I had and he was very quick to get back to me. Great customer service! More

friendly, quick,no high pressure sales,no pressure to buy addons or exstended warranties.very informative of cars they sell.very good selection of cars. addons or exstended warranties.very informative of cars they sell.very good selection of cars. More

The service was performed very timely and as requested. It sure would be nice to schedule my appointment online without going back and forth via email though. It sure would be nice to schedule my appointment online without going back and forth via email though. More