Byers Subaru Dublin

Quick and Painless I had a great experience at Byers Subaru when buying my Subaru Forester. Jeff was very personable and enjoyable to work with. I would definitely recom I had a great experience at Byers Subaru when buying my Subaru Forester. Jeff was very personable and enjoyable to work with. I would definitely recommend Jeff to my friends and will go back there again! More

Salesman This is the second Subaru Outback we purchased with Atef Behery. Mr Behery is very knowledgeable and experienced with the vehicles. He answered a This is the second Subaru Outback we purchased with Atef Behery. Mr Behery is very knowledgeable and experienced with the vehicles. He answered all our questions without hesitation. Very professional, kind and helpful. Could not have asked for better service! More

Awful at best My wife and I were referred to this dealer via the Costco Auto Buying program. We were contacted promptly by the salesman and set up some time to see My wife and I were referred to this dealer via the Costco Auto Buying program. We were contacted promptly by the salesman and set up some time to see him the next day to test drive and inquire into purchase of a new Outback. The dealer did not have the exact car we wanted,, however the salesman indicated that he had three vehicles coming sometime in April. Our salesman indicated that these cars could sell at full sticker, and he was not even sure they would continue the Costco program, and if we wanted a vehicle we better order soon. We placed a deposit on a car that would be coming sometime in April While at the dealer we also had our trade appraised. Subaru has a "Guaranteed Trade in Value" program. They undervalued Subaru's guaranteed trade in by $2,000. We were told that the $2,000 was because our tires needed to be replaced and the car had not been serviced at a Subaru dealer. During the period we waited for the car to come, we researched the Subaru Guaranteed Trade Program, and had some questions for the dealer. Our salesman notified us on a Saturday that our vehicle had come in the night before. My wife attempted to make an appointment for the next day to complete the purchase and trade-in. The salesman did not want to set up an actual appointment time and told us to come in and "hopefully he would be able to help us" We arrived at the dealer on Sunday morning to complete the purchase. Before beginning the paperwork, we asked the salesman for the Costco pricing sheet and the invoice on the car. He did not want to share this with us and asked "am I supposed to show this to you??" We also wanted to clarify some questions regarding our trade. The salesman got defensive and let us know that there was "no negotiation" and the dealer would not sell the car if re-negotiation was discussed. His explanation was that none of these went well, and we might give them a "bad satisfaction survey" We pushed for further explanation of the trade in value based on our research. We did mention to the dealer that this felt unfair and felt like a bait and switch. The salesman immediately got up from the table and went to get a manager. The manager came to speak with us and indicated based on the term we used "bait and switch", that they would not sell us the car. We indicated that we were trying to get some answers to explain the difference between what Subaru indicated we should get for our trade, and the dealer assessment. The manager indicated again that they were concerned that they would get a bad customer satisfaction survey from us, and that could cost them business up to 10 cars a month. We had our deposit check returned and all papers that we had completed. The manager said he would have the general manager contact us the next day. As we were leaving, our salesman apologized, but indicated that he could get fired if we competed a bad survey. The dealer felt slighted because they felt they were being accused of wrong doing, when in fact we just wanted a clear explanation. We even offered to take our trade elsewhere so that we could still purchase the car, but the manager refused. We notified Costco and Subaru Corporate of our experience and will be taking our business elsewhere. Both Subaru and Costco were just as bewildered as we were and have never heard of a dealer refusing to sell a car to a paying customer. What the dealer does not realize is a good survey comes with good customer satisfaction....it is a given. By treating us in this way, they have made things worse for their reputation than a lone survey. More

Great Subaru purchase. Purchased a Subaru forester back in 2010 from Byers. Started the process with their internet sales department. Atef Behery was a great sales person. Purchased a Subaru forester back in 2010 from Byers. Started the process with their internet sales department. Atef Behery was a great sales person. I printed out a competitors add with a lower price and Byer's matched the price. I had asked about getting a bottle of touch up paint for future nicks and was told the parts department was closed, it was on a weekend. A week after purchasing our forester a package came in the mail from Atef with a bottle of touch-up paint no charge just a thank you letter. I would have no issue dealing with Atef again. More