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Byers Mazda - Service Center

Columbus, OH

4.6
230 Reviews
Call Service Center (614) 714-5684

230 Reviews of Byers Mazda - Service Center

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February 10, 2024

Ken was very knowledgeable and nice. Everything was presented in a knowledgeable manner Very pleased with the service More

by debcarp3
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Feb 15, 2024 -

Byers Mazda responded

Thank you so much for taking the time to leave us a review, and for choosing Byers Mazda! I'm thrilled to hear that Ken was able to provide you with exceptional service and that you were pleased with his knowledge and demeanor. We strive to ensure all of our customers have a positive experience during their visit. Please let us know if there is anything else we can do for you in the future. We look forward to seeing you again at Byers Mazda!

February 04, 2024

Dealership had to order a part. Didn't call when the part was in. I called and set up the appointment. When I got there, they said the part was broken and they'd need to order it ag More

by ROBINCDAVIS
Recommend Dealer
No
Employees Worked With
Stevie
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Feb 06, 2024 -

Byers Mazda responded

I apologize for the inconvenience and delay you experienced regarding the replacement part for your vehicle. Please know that we take our customers' feedback very seriously and strive to constantly improve our processes. Thank you for bringing this to our attention and giving us the chance to make it right. Please do not hesitate to reach out to us directly if you need any further assistance or have any additional concerns. We appreciate your business and hope to have the opportunity to provide you with a better experience during your next visit.

February 03, 2024

Good service and they treat my car as if it is theirs. Honest inspection and I love the video. More

by fvandsv
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Feb 09, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your car service needs! We truly appreciate your 5-star review. Our team takes pride in providing exceptional service to each and every one of our customers. We treat all vehicles with the utmost care and concern as if it was our own. Our honest and thorough vehicle inspections are a top priority, and we are so glad to hear that you love the personalized video updates we provide. Thank you for sharing your positive experience with us, we look forward to continuing to be your trusted Mazda dealership in the future. Safe travels!

February 02, 2024

The technician was exceptional and deserves a raise. I really appreciated him walking me through the entire process More

by elise.pacholewski
Recommend Dealer
Yes
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Feb 06, 2024 -

Byers Mazda responded

We are thrilled to receive your five star review! It is great to hear that our technician went above and beyond in providing you with exceptional service. I will be sure to pass along your compliments and suggest he deserves a raise for his exemplary performance. Thank you for choosing Byers Mazda, we look forward to seeing you again soon!

January 30, 2024

Great service. No pressure sales. Great follow-up. Service center is very friendly and helpful. Will be a repeat customer. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Ray
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Jan 31, 2024 -

Byers Mazda responded

We are so grateful for your positive review, and to have you as a customer, thank you! Our sales team is dedicated to providing a hassle-free experience and we are happy to hear this reflected in your recent visit. We believe our commitment to great service extends beyond the showroom floor and we will continue to go above and beyond for our valued customers like yourself. Thank you again for choosing Byers Mazda, and please don't hesitate to reach out if there is anything else we can assist you with in the future - we look forward to seeing you again!

January 22, 2024

Sale went smoothly. Ray was concerned about the Mazda App being downloaded. Finance was a little aggressive about warranty coverage. I understand this is their job! Over More

by adkingreg
Recommend Dealer
Yes
Employees Worked With
Ray
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Jul 03, 2024 -

Byers Mazda responded

Thank you for choosing Byers and for leaving a review, we appreciate the feedback! Our team strives to make every sales experience as smooth as possible, so I'm glad to hear everything went well. I'll be sure to pass along your compliments to Ray and our finance team. We understand their job is to ensure our customers are fully informed and protected when purchasing a vehicle. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for your patronage and we look forward to seeing you again soon at Byers!

January 17, 2024

Byers was great. Mazda corp not so much. Ken King worked with us and was great. More

by wentzeltim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Mazda responded

Thank you for your kind words and high rating of Byers Mazda! We are delighted to hear that Ken King provided excellent service during your visit. We will be sure to pass along your compliments to him. If there is anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Byers Mazda!

January 14, 2024

Ken goes above and beyond when taking care of my car and communicating with me. He is kind, respectful and knowledgeable. More

by Clafel
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Jan 15, 2024 -

Byers Mazda responded

Thank you for taking the time to leave a review, we are so glad to hear that Ken provided exceptional service during your visit. We pride ourselves on our knowledgeable and friendly staff, and will be sure to pass along your compliments to Ken. We appreciate your business and hope to see you again soon at Byers Mazda!

January 13, 2024

Always a high level of communication, trustworthy, value for my dollar Byers is Number One More

by jreuther0
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Jan 15, 2024 -

Byers Mazda responded

Thank you so much for taking the time to leave a review, we really appreciate it! We strive to provide our customers with excellent communication and service and it is always wonderful to hear when we have succeeded. Your trust in us means the world and we are grateful for your loyalty. Thank you again for choosing Byers Mazda, and we look forward to taking care of all your automotive needs in the future!

January 13, 2024

Very helpful and courteous, offered me beverages and snacks and walked me to the waiting area and she also gave me updates on my cars progress and apologized for any inconvenience for waiting due to ful More

by RONTHOMAN
Recommend Dealer
Yes
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Jan 15, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda, we appreciate your business! Our team strives to provide excellent customer service and we are happy to hear that you had a delightful experience. We understand that waiting can be an inconvenience and our staff is dedicated to making it as comfortable as possible for our customers. Providing snacks and beverages is just one of the ways we aim to make your wait more enjoyable. Thank you for taking the time to leave such a kind review and we hope to see you again soon!

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