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Byers Mazda - Service Center

Columbus, OH

4.7
208 Reviews
Call Service Center (614) 714-5684

208 Reviews of Byers Mazda - Service Center

Sort by
March 11, 2024

They were ready to accept my car service at the appointment time. Service was completed as promised. Very satisfied. More

by hjorlik
Recommend Dealer
Yes
Employees Worked With
No idea ?????
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Mar 17, 2024 -

Byers Mazda responded

We're thrilled to hear we met your expectations at your recent service appointment at Byers Mazda! It's always our goal to provide efficient and reliable service for our customers and it sounds like we delivered just that. Thank you for taking the time to share your experience with us, and we look forward to seeing you again for any future maintenance needs.

March 09, 2024

Ken King always does a great job for me and for my Mazda. Much appreciated. More

by SBERGEMANN
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Mar 11, 2024 -

Byers Mazda responded

Thank you for your kind words about Ken King and Byers Mazda. We are so glad he provided excellent service for you and your Mazda. We appreciate your continued loyalty and thank you for taking the time to leave a positive review. We look forward to providing you with the same great experience in the future!

March 08, 2024

I always have a great experience at Byers Mazda with any service that I’ve had with them! More

by Sjstotridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Byers Mazda responded

We are delighted to hear that your experiences at Byers Mazda have always been great! Our team strives to provide top-notch service in every area of our business and we are thrilled that we have accomplished this for you. Thank you for being a loyal customer and choosing Byers Mazda for your automotive needs. We look forward to continuing to assist you in the future!

February 27, 2024

She did a good job, I was disappointed my car wasn't put through the car wash. More

by BOGGSY
Recommend Dealer
Yes
Employees Worked With
Morgan, I believe. She did a good job, I was disappointed my car wasn't put through the car wash.
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Feb 28, 2024 -

Byers Mazda responded

Thank you for visiting Byers Mazda and for taking the time to leave a review, we truly appreciate it! I'm glad to hear that our service team did a good job assisting you. However, I'm sorry to hear that your car wasn't put through the car wash as expected. Please let us know if there's anything we can do to make up for this disappointment, and thank you again for choosing Byers Mazda. We hope to have another opportunity to improve your experience in the future.

February 23, 2024

I’ve had my leased CX-5 for nearly three years. I’ve been very pleased with all my experiences with Byers Mazda—everyone one I’ve dealt with there has been very pleasant and very helpful. More

by mcdonald.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Feb 26, 2024 -

Byers Mazda responded

Thank you for sharing your experience with us, we are delighted to hear that you are happy with your leased CX-5 and the service provided by our team at Byers Mazda. We pride ourselves on exceptional customer service and we are thrilled to know we have met your expectations. We appreciate your loyalty as a customer and look forward to continuing to provide you with great experiences in the future. Thank you again for choosing Byers Mazda.

February 23, 2024

I had a screw in my tire I got from Byers. Not fixable. Ken got me a new tire with my road hazard. Done in 60 mins. We had to go to Cincinnati and made it in time. More

by jscar61292
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
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Feb 26, 2024 -

Byers Mazda responded

Thank you for the amazing review, we are thrilled to know we were able to quickly get your tire fixed and get you back on the road in time for your trip. Ken is an asset to our team and I'm glad he could provide such outstanding service. Please let us know if there is anything else we can do to make your experience with Byers Mazda even better. Safe travels!

February 17, 2024

I arrived on time. She identified me from her screen that I had an appointment at 10:30. It was the quickest appointment I've had there. More

by bluevitara000
Recommend Dealer
Yes
Employees Worked With
Morgan Minnear
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Feb 19, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your recent vehicle maintenance appointment. Our team strives to provide efficient and timely service to our customers, and I'm glad that we were able to do so during your visit. Your continued patronage is greatly appreciated. We look forward to seeing you again at your next appointment!

February 11, 2024

I feel like I'm always treated with respect and the prices have been fair. I think Mr. Ken is trustworthy, hope I'm not wrong ??. However, I do not like being pressured to rate the service with the fir More

by judeataylor
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Feb 12, 2024 -

Byers Mazda responded

Thank you for choosing Byers Mazda for your automotive needs. We are thrilled to hear that you have always been treated with respect and have found our prices to be fair. Ken is a valued member of our team and we are glad to hear that he has earned your trust. Our goal is always to provide exceptional service and build long-lasting relationships with our customers. We appreciate your feedback on our follow-up process after service and will make sure to improve in this area moving forward. Thank you again for choosing Byers Mazda and we look forward to seeing you again soon!

February 10, 2024

Ken was very knowledgeable and nice. Everything was presented in a knowledgeable manner Very pleased with the service More

by debcarp3
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken King
Report | Print
Feb 15, 2024 -

Byers Mazda responded

Thank you so much for taking the time to leave us a review, and for choosing Byers Mazda! I'm thrilled to hear that Ken was able to provide you with exceptional service and that you were pleased with his knowledge and demeanor. We strive to ensure all of our customers have a positive experience during their visit. Please let us know if there is anything else we can do for you in the future. We look forward to seeing you again at Byers Mazda!

February 04, 2024

Dealership had to order a part. Didn't call when the part was in. I called and set up the appointment. When I got there, they said the part was broken and they'd need to order it ag More

by ROBINCDAVIS
Recommend Dealer
No
Employees Worked With
Stevie
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Feb 06, 2024 -

Byers Mazda responded

I apologize for the inconvenience and delay you experienced regarding the replacement part for your vehicle. Please know that we take our customers' feedback very seriously and strive to constantly improve our processes. Thank you for bringing this to our attention and giving us the chance to make it right. Please do not hesitate to reach out to us directly if you need any further assistance or have any additional concerns. We appreciate your business and hope to have the opportunity to provide you with a better experience during your next visit.

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