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Byers Mazda - Service Center

Columbus, OH

4.7
207 Reviews

207 Reviews of Byers Mazda - Service Center

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August 30, 2024

Very easy and I liked the video walk through of the issues. Also liked the ability to text in questions. More

by SCHMIDTMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie and Dillon worked with me and they were excellent. 5 stars
August 29, 2024

The service department claimed that the leaking radiator on my 2 year old car was not caused by a defect and therefore not covered under the warranty. And they charged me over $100 to "investigate" when I h More

by JP
Recommend Dealer
No
Employees Worked With
Ken King
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

The dealership is OK not very customer friendly towards minorities and service is subpar poor More

by blkncav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wiswell
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Amazing staff amazing place. Does a great job every time. Would trust them with all my service needs. More

by Jschwaeber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Bought the cat there and have had all the service doner there and have been satisfied with that service. More

by DSTOUT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

Excellent service because always explain what exactly the car has and try to get the best. Excellent people! More

by eli5659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Working with Byers is great because they are very thorough and do great work. They were awesome about following up on some warranty repair work - even calling us when the parts came in early! More

by denise37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Byers Mazda responded

Thank you for your positive feedback, we are delighted to hear about your experience with Byers. Our team takes great pride in providing thorough and quality work to all of our customers. We're especially glad that our follow-up on warranty repairs was appreciated and we will continue to strive for excellence in our customer service. Thanks again!

August 13, 2024

Very timely they were professional in all they did. They fit into my busy schedule More

by meverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Staff are pleasant and timely. They have helped me to use the e-technology. I would recommend. More

by dottiej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Service was fairly fast. Price was too high. Friendly staff. The waiting area is comfortable. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Byers Mazda responded

Thank you for your kind review of your experience at Byers, I'm glad to hear that our service was prompt and our staff made you feel welcome. We understand that pricing is an important factor for our customers and we constantly strive to offer the best value for our services. We're also happy to hear that you found our waiting area comfortable and hope it added to your overall positive experience with us. Thank you for choosing Byers and we look forward to serving you again in the future.