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Byers Mazda - Service Center

Columbus, OH

4.7
208 Reviews

208 Reviews of Byers Mazda - Service Center

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April 12, 2018

Recall service People are very nice took their time explaining the service to be performed. Took less time than expected. Car was nice and clean. Oil change done als More

by lushinsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking to share your experience with us and our Service Department. It's always good to hear that we were able to take care of you quicker than expected. Should you need additional assistance, please don't hesitate to reach out to us.

April 12, 2018

Great The service is always done well and the customer service is great. The work is done in a timely manner and sometimes sooner than promised. More

by SMLAWRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us and Ken. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience with us.

April 11, 2018

Excellent service facility I was very pleased with my experience at Byers. The staff is very helpful and did a great job to get me in and out as quickly as possible. More

by smitre9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure the name of the employee, but one of the guys working the express service on 4/10 was extremely helpful, Mark Haag
Apr 13, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us. It's great to hear that they took such good care of you during your visit with us. Should you need any additional assistance now or in the future please don't hesitate to reach out to us. Thank you again for sharing your experience with us.

April 10, 2018

Tire pressure was low after service & car was not washed Even though the low pressure signal turned on after the service, it was not maintained. Also, last couple of times car was was not done although this More

by tmanandhar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience and we apologize for the issues. It sounds like there are some things that need to be corrected and we want to assist you. Please contact our Service Manager Mark Haag ( mhaag@byersauto.com ) to discuss your service with us. Again thank you for sharing your concerns and we apologize for any inconvience that this caused.

April 08, 2018

Not quite done as scheduled Dealership had to order parts for repairs. I paid extra to have parts overnight shipped to complete repairs on Friday. When I came to pick up car, I w More

by GBRIGGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brad North
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience we like to hear about how things are handled both good and bad. We apologize that it sounds like things weren't handled as you expected, please reach out to our Service Manager Mark Haag ( mhaag@byersauto.com ) to let him know about your concerns. Once again we apologize that things were handled in a manner that you were expecting.

April 06, 2018

Long wait but got results I went in for a vibration in the steering wheel after I hit a pot hole. The took the wheels off and found 3 of the wheels damaged. I'm going back in t More

by JLEITNAKER74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for taking time to share your experience with us and David. We are happy to hear that they were able to take care of you and kept you informed the whole time. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

April 06, 2018

Quick fast and easy I went In to get a 6000 mike check up Quick fast and easy. Went in they were running on time sat down with a cup of coffee and they finished before More

by MALOBABIC.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sage Worl, Chad Braunbeck, David Beaver
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing how well your time with us was and how quickly were able to get you in and out. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

April 06, 2018

Seatbelt Recall Recall work performed within the timeframe given to me and they included a free rental. I am grateful Subaru stood by their product. Thank you More

by LANKAJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Apr 11, 2018 -

Byers Mazda responded

Thank you for sharing your experience and it's great to hear that we were able to get your recall taken care of so quickly. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

April 05, 2018

Always great service Always had great service at this dealership. Always provided with the status of all parts of the vehicle. Very little wait time. Nice waiting area wit More

by kstead1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Zornes
Apr 05, 2018 -

Byers Mazda responded

Thank you for taking time to review your time with us. It's great to hear that you've been taken care of during your times with us. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for choosing us for your service needs.

April 03, 2018

Always very professional and always customer-centered I always appreciate the concern, the fact that they will answer my questions and clarify concerns. I appreciated the shuttle that was offered the phon More

by jaredreitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Stanwyck
Apr 05, 2018 -

Byers Mazda responded

Thank you for sharing your experience with us and our service department. It's great to hear that they took such great care of you during your time with us. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for choosing us for your service needs.