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Byers Mazda - Service Center

Columbus, OH

4.6
231 Reviews
Call Service Center (614) 714-5684

231 Reviews of Byers Mazda - Service Center

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April 24, 2025

I asked Ken a very valid question about if something was covered under warranty and instead of just telling me it wasn't, he chuckled like it was an extremely silly question to ask. I hope he doesn't treat More

by trentsthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken King
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2025

Ken and Byers Mazda always do a great job servicing our Mazdas and keeping me informed throughout the maintenance process. More

by marlene14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Byers Mazda responded

Hi Marlene, we're delighted to hear that Ken and the Byers Mazda team have consistently provided you with excellent service. Thank you for your trust in us! Safe travels!

April 18, 2025

The dealership was clean professionally ran dealt with service and sales. Both groups did a fantastic job. More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wiswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell was the sales person that assisted me and my wife and purchasing a new Mazda. He did a fantastic job and will earn my business on my next purchase.
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Apr 21, 2025 -

Byers Mazda responded

Hank, we're delighted to hear that both our service and sales teams at Byers Mazda provided you with a fantastic experience. Thank you for the kind words!

April 15, 2025

1 poor oil change took over two hours. Appt at 1:30. Got out after 3:00 More

by Rcurfman
Recommend Dealer
No
Employees Worked With
1 poor oil change took over two hours. Appt at 1:30. Got out after 3:00
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April 12, 2025

Phenomenal experience at Byers Mazda! Ken kept me informed regarding the status of my vehicle. The repairs I needed were completed sooner than expected, which was a pleasant surprise. I w More

by adav82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Byers Mazda responded

We're delighted to hear that Ken and the Byers Mazda team provided you with a phenomenal experience! It's great news that your repairs were completed ahead of schedule. We look forward to assisting you with all your future service needs!

April 05, 2025

Fast and professional service. Wait time was less than what I expected. Will definitely be back. More

by janb02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Byers Mazda responded

Thank you for visiting Byers Mazda! We appreciate your positive feedback and look forward to seeing you again in the future!

April 05, 2025

My service visits there are always a good experience. Everyone is professional and courteous. The videos are very helpful. More

by SBERGEMANN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Byers Mazda responded

We're delighted to hear that your service visits at Byers Mazda have been positive experiences! Our team takes pride in being professional and courteous, and we're glad you find the videos helpful. Thank you for sharing your feedback!

March 28, 2025

I still find the configuration of the new facility confusing- where to go , when. If the car had been washed—perfect. More

by sherivancleef
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Byers Mazda responded

Sheri, thank you for your feedback! We appreciate your input and will work on making the facility layout clearer at Byers Mazda. We'll also ensure that car washes are prioritized in future visits.

March 28, 2025

Wait time less than expected. Very clean spaces, especially restroom. Very friendly emplyees. good experience. More

by Becky Cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Byers Mazda responded

Becky, we're delighted to hear you had a great experience with us at Byers Mazda! Thank you for highlighting our clean facilities and friendly team. We appreciate your feedback!

March 25, 2025

Great They were very helpful and talk to me and explain everything they were doing love the videos very kind all around More

by Lfalvo
Recommend Dealer
Yes
Report | Print
Mar 26, 2025 -

Byers Mazda responded

We're delighted to hear that you had a positive experience with our team at Byers Mazda! It's wonderful to know the videos and explanations were helpful. Thank you for your feedback, and we look forward to assisting you again in the future!

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