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Byers Mazda - Service Center

Columbus, OH

4.6
225 Reviews

225 Reviews of Byers Mazda - Service Center

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March 28, 2025

I still find the configuration of the new facility confusing- where to go , when. If the car had been washed—perfect. More

by sherivancleef
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Pezzutti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Byers Mazda responded

Sheri, thank you for your feedback! We appreciate your input and will work on making the facility layout clearer at Byers Mazda. We'll also ensure that car washes are prioritized in future visits.

March 28, 2025

Wait time less than expected. Very clean spaces, especially restroom. Very friendly emplyees. good experience. More

by Becky Cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Byers Mazda responded

Becky, we're delighted to hear you had a great experience with us at Byers Mazda! Thank you for highlighting our clean facilities and friendly team. We appreciate your feedback!

March 25, 2025

Great They were very helpful and talk to me and explain everything they were doing love the videos very kind all around More

by Lfalvo
Recommend Dealer
Yes
Mar 26, 2025 -

Byers Mazda responded

We're delighted to hear that you had a positive experience with our team at Byers Mazda! It's wonderful to know the videos and explanations were helpful. Thank you for your feedback, and we look forward to assisting you again in the future!

March 23, 2025

My service rep was very professional and friendly. Thanks for the great service and I’ll be back More

by dberg001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Byers Mazda responded

We love hearing this—thank you for the five stars! - Byers Mazda

March 22, 2025

The door handle was replaced as requested. However, the main reason for the service was to provide a detailed interior and exterior cleaning. I was told they would need the car for most of the More

by cliffwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken King
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Friendly service and efficient. Treated me with respect. Will use again for future service needs. More

by BLIBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Byers Mazda responded

Thank you for visiting Byers Mazda! We appreciate your positive feedback and look forward to serving you again in the future!

March 22, 2025

We have had an awesome experience all-around with this dealership! Our salesman, Russell, was friendly, informative, patient and no pressure. We had never bought a Mazda before, but will DEFINITELY consid More

by fuchsialeoparddew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Byers Mazda responded

Thank you for sharing your wonderful experience with Byers Mazda! We're delighted to hear that Russell and the rest of our team made both your purchase and first service visit smooth and enjoyable. It's great to know that little touches like the checkup video added value, and we look forward to welcoming you—and maybe even your son—back next time!

March 22, 2025

Everyone has been terrific this is my first purchase of Mazda . Stevie in service has been great 👍 More

by schlegel926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevie in service has been terrific 👍
Mar 25, 2025 -

Byers Mazda responded

Thanks for the stellar rating! We're glad you had a great experience! - Byers Mazda

March 07, 2025

I loved the video at the end of the visit that was texted to me, I felt the value More

by mmcola66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

Brandon was very helpful and friendly. Kept me advised with the video and phone call More

by HOLY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 05, 2025 -

Byers Mazda responded

Thank you for your kind words! We're so glad to hear that Brandon provided friendly and helpful service while keeping you updated through video and phone calls. Your feedback means a lot to us, and we'll be sure to share it with Brandon. If there's anything else we can assist you with, don't hesitate to reach out!

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