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Byers Mazda
Columbus, OH
782 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed..
We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 782 reviews
November 06, 2020
Byers made my purchase easy and hassle free. Great team, great price, and great experience! This was the second vehicle I purchased from Byers and they treated me exceptionally well both times. great price, and great experience! This was the second vehicle I purchased from Byers and they treated me exceptionally well both times. More
by 1govironman
Employees Worked With
John Bechtel
October 31, 2020
What a great experience! Michael and Mark were terrific- my wife and I felt like old friends the entire time we were there, and the whole team literally bent over backwards to make sure we were satisfied. L my wife and I felt like old friends the entire time we were there, and the whole team literally bent over backwards to make sure we were satisfied. Let me put it this way: we walked in to buy a new car for my wife...we walked out having bought TWO new cars! Five stars all the way! More
by garandy
September 30, 2020
Michael at Byers did a fantastic job helping me purchase my first car. They worked with me on pricing and any questions even if they were easy questions. Super easy, helpful, and will be coming back again! my first car. They worked with me on pricing and any questions even if they were easy questions. Super easy, helpful, and will be coming back again! Buying my first car here was definitely a good decision, I was nervous going in it but they helped walk me through. No hassle. More
by Andrew L.
Employees Worked With
September 13, 2020
Very good customer service and hospitality. My purchase makes me very happy and I'm excited to explore the future and travel to different places. makes me very happy and I'm excited to explore the future and travel to different places. More
by austin
Employees Worked With
August 13, 2020
Great experience! Michael O’Brien was very friendly and knowledgeable. I felt like he really listened to what I wanted and I never felt pressured to buy or upgrade whic Michael O’Brien was very friendly and knowledgeable. I felt like he really listened to what I wanted and I never felt pressured to buy or upgrade which i think is huge. More
by Taylor
Employees Worked With
August 06, 2020
We had a great experience, from the test drive to final paperwork. Thanks to Michael O'Brien and the team who helped. It's probably the least stressful auto-buying experience we've had. paperwork. Thanks to Michael O'Brien and the team who helped. It's probably the least stressful auto-buying experience we've had. More
by JCD
August 04, 2020
Not as smooth as I'd hoped Due to Covid-19, we scheduled a specific time to view the vehicle I was interested in. We mentioned that we intended to buy that day and wanted to get Due to Covid-19, we scheduled a specific time to view the vehicle I was interested in. We mentioned that we intended to buy that day and wanted to get in and get out. Better yet, that we preferred to simply buy the car remotely and not visit the dealership at all. Unfortunately, we were asked to come in and during said trip, it became a normal, pre covid, 3+ hour expedition with about ~10-15 minutes of total face time negotiating the deal. Towards the end, we had to deal with the classic "let me check with my finance manager" rigamarole for an extra 30 minutes of fun. Despite hand sanitizer available, I didn't like that I had to sit at the salesman's desk and use his computer and mouse to fill out a form. As you can tell, I'm a bit salty but its water under the bridge. However, I hope you can find a way to make this process less brutal for your customers given that now, we occupy a different world than last year. I also stressed that a condition of my purchase was to have remote start in the vehicle and that the Mazda app was one of the reasons I decided on the CX-5. I assumed it was just a download, purchased the vehicle and left. Turns out it's not that easy. I scheduled another appointment to meet with him (I live 2 hours away) and when I arrived he said he found out the app has bugs and doesn't work. This is not in any way the salesman's fault but I think Byers and/or Mazda needs remedy this. Can you share some thoughts as to how we can fix this? Perhaps a 3rd party remote start installation? A different Mazda variant maybe? I want this remedied. More
by bethanyml
Employees Worked With
Jeff Hutchinson, Jeff Allen Jr.
July 18, 2020
Jeff Allen is a great salesman. I was looking for a salesperson who didn’t pressure me, but rather helped me to discuss options. I couldn’t have asked for a better salesman when buying my first car! Th salesperson who didn’t pressure me, but rather helped me to discuss options. I couldn’t have asked for a better salesman when buying my first car! Thank you to Jeff and Byers for a wonderful experience. More
by Jamie
July 07, 2020
I highly recommend working with Jeff Rettinger the next time you are in the market for a used car. It’s been a long time since I’ve purchased a new-to-me car and he could not have made the process any eas time you are in the market for a used car. It’s been a long time since I’ve purchased a new-to-me car and he could not have made the process any easier. Jeff was very honest and upfront about each car I inquired about and looked at. He went above and beyond to find me the exact car I wanted and I felt very comfortable and confident in my final purchase (a certified 2016 Subaru Impreza Sport hatchback). At no point did I feel pressured into buying like I have at some other dealerships and used car lots. Seriously, go find Jeff the next time you’re in the market for a used car - you won’t be disappointed. I also want to give a shout out to their finance manager, Jay. He is so good at explaining the finance process and the additional warrantees you can purchase. He didn’t rush through things, but instead took the time to answer my questions and be super down to earth. I really enjoyed working with, talking to and swapping crazy car stories with him! More
by sarah.rush
Employees Worked With
Jay Wilder - Finance Manager, Jeff Rettinger
July 02, 2020
Atef is our man We've been working with Byers for nearly ten years and with Atef Behery the entire time. Always treats us like we mean something more than a sale. Ver We've been working with Byers for nearly ten years and with Atef Behery the entire time. Always treats us like we mean something more than a sale. Very happy. More
by Schweinhagen
Employees Worked With
Atef Behery, Chad Sneed
