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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
816 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 816 reviews

September 26, 2023

Very complete with their service. I Love the video that they provide that reviews their service. More

by sarahlinscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Byers Mazda responded

Thank you for taking the time to share your experience at Byers Mazda, Sarah! We pride ourselves in providing thorough service and an enjoyable customer experience. We are so glad that you enjoyed our service video. Our goal is to make sure our customers are informed throughout the process so that their vehicle repairs or maintenance is a stress-free experience. So we're pleased to hear it made a helpful and positive impression on your visit. We look forward to servicing your vehicle again soon!

September 23, 2023

John Bechtel was responsive and knowledgeable. He was easy to reach by text or call. Dealership was clean and friendly. I’ll be back and would recommend Byers Mazda. More

by Sdavi55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Sep 25, 2023 -

Byers Mazda responded

Thank you for taking the time to review Byers Mazda and for your kind words! We are so pleased that you had a positive experience at our dealership. It is such an honor to know that we can count on your return and it means so much to us that you would recommend us to others. We want to give special recognition John Bechtel who went above and beyond for your visit - we thank him too. His attention to detail and knowledge of the Mazda product is remarkable, and no doubt had an integral part in making your experience with us enjoyable. Once again, thank you for the excellent review - we truly appreciate it. We hope to see you again soon!

September 21, 2023

Jim Cosic was very pleasant and friendly. He had the car ready for us to test drive before we arrived. More

by Mary
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Waddell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cosic
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Sep 22, 2023 -

Byers Mazda responded

Mary, thank you for choosing Byers Mazda and for sharing your excellent experience with us! We are so pleased to hear that Jim provided such welcoming service and that everything was prepared in advance for you. We strive to put our customers first, and we are delighted that Jim was able to evenly surpass expectations. Thank you again for the thoughtful review! We hope you enjoy your new car and we look forward to seeing you again soon.

September 15, 2023

John is a terrific ambassador of Mazda. He has great knowledge of the brand and gives you just enough information to make your vehicle decision simple and easy. Call John now, why wait ? More

by daveo5817
Recommend Dealer
Yes
Employees Worked With
John Bechtel
Report | Print
Sep 15, 2023 -

Byers Mazda responded

Thank you for your kind words about John at Byers Mazda. We are thrilled to know that our team was able to provide you with great service and advice when selecting your new Mazda vehicle – we agree, why wait any longer? Our top priority is delivering the best experience so we really appreciate hearing how John has gone above and beyond to meet your needs. He will be proud to hear that customers have such positive reviews of their experience. We look forward to being the first choice for all Moucher's future Mazda purchases!

September 15, 2023

The service staff are all so friendly and knowledgeable! I feel confident that my vehicle is getting the service it needs. Excellent customer service. More

by t Splawnyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
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Sep 18, 2023 -

Byers Mazda responded

Thank you for taking the time to review your experience with our service staff at Byers Mazda! We are so happy to hear that you feel confident leaving your vehicle in their capable hands. Our team strives to provide excellent customer service and we're thrilled that it made a lasting impression on you. We look forward to assisting you with all of your vehicle needs in the future!

September 14, 2023

Our salesperson was Jacob Carver, very knowledgeable of the Mazda brand and he was not a high pressure salesperson. He let me know what was in stock and the rest is history. I would recommend Byers Mazda t More

by KTAP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Renner, Jeff, Jacob Carver
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Sep 15, 2023 -

Byers Mazda responded

Thank you for taking the time to leave us a review, we really appreciate it. We're delighted to hear that your experience with our salesperson Jacob Carver was a positive one and that he was knowledgeable about the Mazda brand. His ability to not be high pressure in the sales process is something our company takes great pride in cultivating and we're pleased to see it being utilized! We hope you'll continue to recommend us to anyone considering on buying a Mazda and we look forward to welcoming you back again soon.

September 12, 2023

Friendly atmosphere, upon check-in I was told service would take about 1.5 hrs, but I was out in less than an hour. Dealership is clean & have a comfortable waiting area. More

by OhioBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bechtel, Jim McClarren
Report | Print
Sep 13, 2023 -

Byers Mazda responded

Thank you for taking the time to review Byers Mazda and leaving us such an incredible rating! We are delighted that you had such a positive experience with us. It is our priority to ensure that every guest who visits Byers Mazda benefits from the highest level of service, and we're glad to hear that your service completed faster than expected. Our clean dealership facilities also make it easier to wait while your car is serviced here at Byers Mazda. We’re grateful for your kind words and hope to see you again soon!

September 11, 2023

Great service and very professional. Easy to schedule an appointment and followup communications were very helpful More

by bajusten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
Report | Print
Sep 13, 2023 -

Byers Mazda responded

Thank you so much for your review! We take pride in our customer service and are thrilled to know that it has positively impacted your experience at Byers Mazda. We strive to make it easy to schedule and appointment with us - from answering questions promptly to keeping our customers informed on their car’s progress. We truly appreciate your feedback and we’re honored that you chose Byers Volvo for your car needs. Thank you for your support!

September 10, 2023

The dealership was quick to help us find the right car for the best price. Appreciate their service! More

by Noor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
Report | Print
Sep 13, 2023 -

Byers Mazda responded

Thank you so much for taking the time to review us, including giving us a perfect 5 stars! We are so grateful that you found the car perfectly suited to your needs at an affordable price. Our staff take great pride in their ability to match customers up with just the right vehicle for their budget and lifestyle. We look forward to welcoming you back again in future when your automotive needs evolve or change, hopefully we can be of service once more. Thank you again for choosing Byers Mazda!

September 08, 2023

Gentlemen was communicative and friendly. There does seem like a lack of trash cans though, which is weird. More

by Notpublic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bechtel, Jim McClarren
Report | Print
Sep 10, 2023 -

Byers Mazda responded

Thank you for your kind words about our team and your positive review! We appreciate your business and strive to provide excellent customer service in all areas of our dealership. We apologize that you noticed the lack of trash cans while visiting us and we'll be sure to add more around the dealership to ensure that it's an even more pleasant experience. Thanks again for taking the time to share your feedback with us. We hope to see you again soon!

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