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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
782 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 782 reviews

August 28, 2023

Great service, finished on time, knowledgeable staff, fair pricing . Clean dealership, short wait time. Will come again. More

by DOUG@MILESMEDIAOH.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
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Aug 29, 2023 -

Byers Mazda responded

Thank you so much for your wonderful review and recommendation of Byers Mazda! We're thrilled that our clean dealership, timely service and knowledgeable staff made a positive impact on your experience. We strive to offer outstanding customer service and competitive prices at our dealership, and it's gratifying to hear that we were able to meet and exceed your expectations. With sincere appreciation, we thank you for giving us the opportunity to be your trusted automotive partner. Thank you for coming back again, we look forward to serving you in the future.

August 25, 2023

Byers has provided professional service and advice for the 12 years it has been our Mazda dealership. In our experience, estimates about time and cost have been accurate, technicians have given good advic More

by tygertom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McClarren
Report | Print
Aug 29, 2023 -

Byers Mazda responded

Thank you for being a loyal customer of Byers Mazda, we are honored to have served you for 12 wonderful years. We're delighted to hear that our technicians and staff provided such excellent service and advice. We strive to provide accurate estimates about time and cost as well as maintain comfortable facilities, so we're thrilled that these areas hit the mark with you. We value your feedback and we hope our services continue to exceed expectations for many more years!

August 19, 2023

Were very helpful and did not feel rushed or pressured to make a decision. Very pleased with my purchase. More

by Matt Mauldin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
Report | Print
Aug 21, 2023 -

Byers Mazda responded

Thank you for taking the time to review your experience at Byers Mazda, Matt! We are delighted that you were pleased with your purchase and would like to extend our appreciation for your kind words. At Byers Mazda, we strive to provide exceptional service and ensure that our customers feel comfortable as they make their decision. It is wonderful to hear that you did not feel rushed or pressured and chose to join the Byers Mazda family. We appreciate your business and look forward to assisting you with all of your automotive needs in the future.

August 17, 2023

Great service department. Ken King is the best. He has always been very thoughtful and kind to my 88 year old mother who loves her Mazda CX5 More

by golfingaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Byers Mazda responded

Thank you for reviewing Byers Mazda and highlighting the exemplary service of Ken King! We feel honored to have someone as experienced and compassionate as Ken in our team. His attention to detail ensures that every customer receives attentive, friendly care. We are thrilled your mother had an ideal experience when visiting us and look forward to having her visit us again soon! Our team is here to provide the best automotive experience possible and we appreciate your kind review of our services. Thank you for being part of the Byers family!

August 15, 2023

It was such a pleasant experience. They listened to me and my desires, they were very respectful, patient, and best of all they were willing to aid in my questions and doubts before th More

by pau.97886
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Aug 16, 2023 -

Byers Mazda responded

Thank you for your review of Byers Mazda! We appreciate our customers taking the time to provide feedback. We are so glad that you had such a pleasant experience and felt supported throughout the process. We strive to always ensure that our customers feel heard and respected, so we are delighted that we were able to meet your expectations. Thank you for mentioning our willingeness to stay late to ensure that you were comfortable with your purchase-our customer's satisfaction is paramount! We hope you continue to enjoy your vehicle and we thank you again for considering Byers Mazda as your automotive partner.

August 11, 2023

Michael is the absolute best! This was my first time purchasing a car and it went so amazing because of him. He explained everything so well and was knowledgeable, professional, a More

by jaydoncashman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Byers Mazda responded

Thank you for your kind words Jaydon! We are delighted to hear that Michael made your car buying experience enjoyable and fulfilling. It is a pleasure to pay tribute to our amazing staff like Michael, who help make Byers Mazda a leader in customer satisfaction. His patience and expertise was very much appreciated, and we look forward to having you back at our dealership soon.

August 11, 2023

Byers Mazda was a very clean and friendly dealership with many vehicles to choose from. Enjoyed working with Michael OBrien. More

by Mikelampl2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Byers Mazda responded

Thank you for taking the time to write such a kind review, Mike! We’re delighted that your experience at Byers Mazda was a positive one. It truly was a pleasure working with Michael to find the perfect vehicle for you, and we’re so happy he helped make your visit enjoyable. At Byers Mazda, our primary goal is always to make sure our customers receive friendly, honest service and have a great experience while shopping for their new car or SUV. We appreciate your perspective and the feedback you have shared here; this helps us strive to provide top-notch service to all our valued patrons. Thank you again!

August 01, 2023

Excellent mechanics, however, poor communication from service advisor. Overall very pleased with the work performed. More

by Chicahcah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bright (Tech) 5 stars, Jim McClarren
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Aug 01, 2023 -

Byers Mazda responded

Thank you for taking the time to review your recent visit to Byers Mazda. We are pleased to hear that you have been satisfied with the work performed by our mechanics. We strive to provide excellent customer service and regret if our service advisor was not able to properly communicate with you. We will use your feedback as an opportunity to look at ways we can improve our customers' communication experience with us in future visits. We appreciate your valuable feedback and hope you consider us again for any future repair needs.

August 01, 2023

I’ve always had great service from Byers Mazda. I will continue to go here. The salesman I worked with when I bought my CX-50 asks how I’m doing and how the car is running. It’s great! More

by bluevitara000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
Report | Print
Aug 01, 2023 -

Byers Mazda responded

Thank you for the wonderful review of Byers Mazda! We are so pleased that our team was able to provide you with excellent service and we are glad you have had a great experience. It means a lot to us that our staff creates such a meaningful connection with our customers. We truly appreciate your loyalty towards Byers Mazda and we look forward to serving you again soon.

July 25, 2023

This is an excellent dealership to buy and service a car from. All the employees are very nice and helpful. I had a great buying experience here. I highly recommend them! More

by Wendy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel, Jacob Carver
Report | Print
Jul 26, 2023 -

Byers Mazda responded

Thank you so much for your positive review, Wendy! We strive to ensure our customers have an exceptional experience here at Byers Mazda, and it's great to hear we delivered on that! We truly appreciate your generous feedback. We're happy to know that you had a wonderful experience here while you bought your car - our team works hard to make sure each customer is provided with friendly and helpful service. Our team appreciates your kind words, and we hope you have many enjoyable years with your new vehicle!

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