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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
782 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 782 reviews

November 15, 2023

Fantastic experience! Arrived early for my appointment and John Bechtel met us and quickly got us looking over the car and then test driving it. Even after I bought the ca More

by Jason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Nov 17, 2023 -

Byers Mazda responded

Thank you for your kind words about Byers Mazda, Jason. I'm delighted to hear that both you and your family had an awesome experience shopping with us. It makes me so happy to hear specifically that our sales associate John Bechtel was able to make sure that you felt comfortable and met your needs for a new vehicle, as well as ensuring that you were confident with all of the car's features. We truly value feedback like yours and thank you again for taking the time to leave a glowing review!

November 10, 2023

Excellent customer service- easy to schedule, always on time and staff are informative. Friendly staff. More

by mamurphy06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Byers Mazda responded

Thank you for your thoughtful review, it's great that we're able to provide the level of customer service that you deserve! We strive to be sure that our staff is friendly and our scheduling process is easy and efficient because providing a good experience from beginning to end is important to us. We hope you'll continue to rely on Byers Toyota for all of your automotive needs in the future. Thank you for being our customer!

November 09, 2023

They were really nice & right on top of things. .& quick service az well az...JOB WELL DONEEE!!!...THANK UUUU!! More

by janetrobison408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Byers Mazda responded

Thank you for the wonderful review, we are so glad that you had a great experience with us at Byers Mazda! We appreciate your positive feedback and that you felt we were quick, efficient and did a great job. Your kind words mean a lot to us. Our team works hard to ensure that each and every customer has the best experience possible when visiting our dealership. Thank you again and we look forward to seeing you soon!

November 06, 2023

The dealer service center in Dublin was an ok experience at best. They required me to make multiple trips and when everything was said and done, the service center forgot to change a battery in one of my ke More

by MrJohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Schwaeber
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevie and other check-in person were fantastic
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Nov 08, 2023 -

Byers Mazda responded

Thank you for taking the time to review Byers Mazda and for sharing your experience. We're thrilled that you had a pleasant reception from the Dublin staff, as providing excellent customer service is always our goal. We apologize if your experience was not seamless and we did not correctly complete your service request. We regret any inconvenience that may have caused you. Our technicians take every measure to ensure they identify all maintenance or repair requirements and part replacements during a visit, and we would love the opportunity to demonstrate this commitment to great service on future visits. Should you ever need expert care for your vehicle again, please feel free to contact us anytime. Thank you for being a valued customer!

November 05, 2023

Service department very helpful and explained everything in details and done in on time and friendly More

by koutfun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Byers Mazda responded

Thank you so much for the wonderful 5-star review! We are so pleased to hear that you had a positive experience with our Service Department. We always strive to provide excellent customer service that leaves our customers feeling informed and supported. Our mission is to ensure our customers are getting the care they need, when they need it. It sounds like we met your expectations this time. We can't thank you enough for taking the time to tell us about your visit with us at Byers Mazda. We hope to see you again soon!

November 02, 2023

Awesome. Walked in, and asked to test drive a new CX-90, with help from John I was driving within 10 minutes. Pricing was straightforward, with no hidden "ext More

by cdavidowski18
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Nov 08, 2023 -

Byers Mazda responded

Thank you so much for your wonderful five star review of our dealership! We are so glad to hear that we were able to help you find your perfect new CX-90 and that your experience was straightforward and without any unexpected "extras". Our team here at Byers Mazda is dedicated to working hard to provide all of our customers with the best possible automotive experiences. We recognize that providing fast and efficient service can make a difference in customer satisfaction and we will always strive to do better. We really appreciate that you took the time to rate us - it means a lot!

October 29, 2023

Excellent service and expertise from this dealership. Helped me understand everything along the way and worked with me to find the right vehicle for me. More

by mgast17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
Report | Print
Oct 30, 2023 -

Byers Mazda responded

Thank you for the kind review, ! It means a lot to us that you felt our service and expertise helped you find the right vehicle for you. Our goal is always to make sure our customers have the best experience when searching for a new car, and we're so glad that we could meet or exceed your expectations. We hope to continue to serve as your go-to resource for automotive needs in the future! Thanks again for your review.

October 29, 2023

The dealership was clean and inviting. Each of the people I meet throughout the process was very kind. My sales rep, Michael O'Brien was THE BEST. He was patient with me, excited for me ab More

by Shauna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Byers Mazda responded

Thank you for taking the time to rate us 5 stars and for providing such a glowing review! We are so grateful that you had such a positive experience during your visit and would like to send a special thank you to Michael O'Brien. It sounds like he could not have been more accommodating and we appreciate his sincere care in helping you transition into your new vehicle while also being empathetic with your sentimental feelings. We hope Byers Mazda will always be your first stop when searching for cars, and wish you many happy miles ahead!

Oct 30, 2023 -

Shauna responded

Thank you!

October 27, 2023

Outstanding service! Have always been happy with my service at Byers Mazda. Have never felt taken advantage of. More

by SRPHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Byers Mazda responded

Thank you so much for your kind words about Byers Mazda, it's wonderful to hear from our loyal customers and that our service has been outstanding in your eyes. You can trust that we continually strive to provide the highest standard of customer satisfaction through every visit. We truly appreciate your feedback and value your continued support; it's encouraging to know that you have never felt taken advantage of when visiting us. Thank you for choosing Byers Mazda!

October 24, 2023

I am Very happy with the service. Ken is helpful and looks out for the customer. More

by SBERRY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Oct 26, 2023 -

Byers Mazda responded

Thank you for your review and for choosing Byers Mazda. We appreciate your kind words about Ken, our service advisor. Our team takes great pride in delivering excellent customer service and we’re pleased that you experienced this during your visit with us. If there is anything else we can do to make your experience better in the future, please let us know! Thank you again for taking the time to review us.

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