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Byers Mazda

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
777 Reviews
Byers Mazda is your All Things Mazda Dealer in Columbus, Ohio. The Byers family has been in business in Central Ohio since 1897 providing Columbus and it's transportation needs before the automobile existed.. We pride ourselves in being a No Pressure Dealership that's here to assist you during your Buying or Servicing Processes. We appreciate feed back from our Guests as we strive to meet the expectations that our customer have of us. We look forward to working with each and every customer in ways that make you want to be part of the "Hometown Team for Life".
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2435 Billingsley Rd.

Columbus, OH

43235

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Showing 777 reviews

November 20, 2023

Great experience with the Byers Mazda team purchasing a new '24 Mazda CX 90 PHEV! More

by justinfriesner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Nov 20, 2023 -

Byers Mazda responded

Thank you for your review, Justin! We're thrilled to hear that you had a great experience purchasing your new 24' Mazda CX 90 PHEV at Byers Mazda. Our team works hard to ensure that every customer has an enjoyable and satisfying experience, and we're thankful for the part you played in making it happen. Again, thank you so much for giving us such high marks!

November 19, 2023

Great service and follow-up. We purchased the car new from Byers and have been very happy. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Byers Mazda responded

Thank you for choosing Byers Mazda, Don! It's always a pleasure to hear from our customers; we sincerely appreciate the five stars and your kind words. We are delighted that our team was able to provide great service and follow-up throughout the purchase of your new car, and we are so pleased that you have been happy with it. We hope to welcome you back any time!

November 18, 2023

I had an exceptional experience at Byers Mazda. Jacob, my sales contact, was knowledgeable and was able to answer all my questions while at the same time not being pushy and allowing me time to tes More

by Kjb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Carver
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Nov 21, 2023 -

Byers Mazda responded

Thank you for your wonderful review of Byers Mazda and your sales contact, Jacob. We deeply appreciate you sharing your 5-star experience with us and other potential customers! It always brings us joy to know that both yourself and your mother-in-law had a positive experience when shopping for your new cars. At Byers Mazda, we strive to ensure that each customer receives truly personalized service to match their individual needs. We are happy to hear that we achieved this with you and your mother-in-law. Our team is simply ecstatic to receive reviews such as yours. Thank you again for choosing Byers Mazda and we hope you enjoy your new vehicles!

November 18, 2023

Byers Mazda is the most amazing dealership. They were professional and courteous and easy to work with. More

by bechtels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Waddell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bechtel
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Nov 21, 2023 -

Byers Mazda responded

Thank you for your glowing review of Byers Mazda! We appreciate the kind words and are delighted to hear that we were able to exceed your expectations. Our goal is always to provide the best possible customer experience, and it's gratifying to know that our team achieved that with you. We strive to deliver excellence each day, and your feedback is an important part of measuring our success. Thank you again for choosing Byers Mazda, and we hope you'll keep us in mind for future automotive needs!

November 16, 2023

The service department provides good service and has courteous personnel, They did a good job but are on the expensive side. More

by CCICERCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Schwaeber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Byers Mazda responded

Thank you for your review, of Byers Mazda's service department! We are delighted to hear that our personnel exceeded your expectations with regards to courteousness. As a business, we strive to provide the best possible service that is efficient and cost-effective for each of our customers. We hope you choose us again in the future, and thank you for your business.

November 15, 2023

Fantastic experience! Arrived early for my appointment and John Bechtel met us and quickly got us looking over the car and then test driving it. Even after I bought the ca More

by Jason
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bechtel
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Nov 17, 2023 -

Byers Mazda responded

Thank you for your kind words about Byers Mazda, Jason. I'm delighted to hear that both you and your family had an awesome experience shopping with us. It makes me so happy to hear specifically that our sales associate John Bechtel was able to make sure that you felt comfortable and met your needs for a new vehicle, as well as ensuring that you were confident with all of the car's features. We truly value feedback like yours and thank you again for taking the time to leave a glowing review!

November 10, 2023

Excellent customer service- easy to schedule, always on time and staff are informative. Friendly staff. More

by mamurphy06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Byers Mazda responded

Thank you for your thoughtful review, it's great that we're able to provide the level of customer service that you deserve! We strive to be sure that our staff is friendly and our scheduling process is easy and efficient because providing a good experience from beginning to end is important to us. We hope you'll continue to rely on Byers Toyota for all of your automotive needs in the future. Thank you for being our customer!

November 09, 2023

They were really nice & right on top of things. .& quick service az well az...JOB WELL DONEEE!!!...THANK UUUU!! More

by janetrobison408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Byers Mazda responded

Thank you for the wonderful review, we are so glad that you had a great experience with us at Byers Mazda! We appreciate your positive feedback and that you felt we were quick, efficient and did a great job. Your kind words mean a lot to us. Our team works hard to ensure that each and every customer has the best experience possible when visiting our dealership. Thank you again and we look forward to seeing you soon!

November 06, 2023

The dealer service center in Dublin was an ok experience at best. They required me to make multiple trips and when everything was said and done, the service center forgot to change a battery in one of my ke More

by MrJohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Schwaeber
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevie and other check-in person were fantastic
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Nov 08, 2023 -

Byers Mazda responded

Thank you for taking the time to review Byers Mazda and for sharing your experience. We're thrilled that you had a pleasant reception from the Dublin staff, as providing excellent customer service is always our goal. We apologize if your experience was not seamless and we did not correctly complete your service request. We regret any inconvenience that may have caused you. Our technicians take every measure to ensure they identify all maintenance or repair requirements and part replacements during a visit, and we would love the opportunity to demonstrate this commitment to great service on future visits. Should you ever need expert care for your vehicle again, please feel free to contact us anytime. Thank you for being a valued customer!

November 05, 2023

Service department very helpful and explained everything in details and done in on time and friendly More

by koutfun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Byers Mazda responded

Thank you so much for the wonderful 5-star review! We are so pleased to hear that you had a positive experience with our Service Department. We always strive to provide excellent customer service that leaves our customers feeling informed and supported. Our mission is to ensure our customers are getting the care they need, when they need it. It sounds like we met your expectations this time. We can't thank you enough for taking the time to tell us about your visit with us at Byers Mazda. We hope to see you again soon!

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